Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit 10/10 recommended over the solo 3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alll,
Awesome! We're glad that you like the sound quality and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ease of setup and the sound quality are superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidiC, Thank you for the 5-star rating! Good to know you' appreciate the ease of setup and superb sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony WH-1000XMr Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great outside noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cathy, Awesome! Good to know you like the comfortable fit and great noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is great and easy to travel with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Amazing! We're glad that you like the noise canceling function and portability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and very comfortable headphones to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KDPole, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Pretty mediocre | A wire oriented
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headsets are nowhere near as good as they should be at this price point. Mid-and low-frequencies are mixed and the overall picture is lost in terms of details and clarity. There is certain normalization ( cuts ) of sound at all stages, and I think this is due to the Bluetooth hardware used here. True, consistent sound with attack, details and clarity emerges when you attach the headphones to the wire that comes with the kit. Yep, you hear me - a WIRE! On this basis, it becomes apparent that it makes no sense to purchase these headphones, which are marketed as premium wireless headphones. It's not that, and it's all pretty mediocre.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi letsrock85,
We regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The app also features an equalizer function where you can tailor-fit the sound quality to your needs. You may refer to this link for more information:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Hope this helps and improves your experience. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling was top notch, love how it fits..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
No Bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want good bass, stay away from these.....Good sound but very weak bass even after custom EQ. I was hoping for punchy bass at medium volume like my gaming headset has. Now I gotta return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dddggg,
We regret to hear that you are already looking to return the headphones because of the bass quality and volume. Your feedback is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on these links to help improve your experience:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Questionable Hardware, do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was great and I enjoyed the headphones for about 6 months. They now have developed a random feedback noise every so often that is so loud I can hear it across the house when not wearing them. Seems dangerous even, highly recommend any other product even at a lower price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ramon, While we're glad you like the great sound quality, we regret to hear about the loud feedback noise issue you're having. This is definitely not the news we want to hear. Please allow us to help you and turn this into a better experience. To isolate the issue, make sure that the firmware is up to date and please perform a factory reset.
Factory reset steps for WH1000XM4:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Ok Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecring more and for the ear cuffs to no leak outside noise in. The base was there but the vocals were tiny even when playing with the equalizer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Diar, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
For sound quality, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality%20
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Good sound but not practical
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could still return. These headphones sound great, but wow these get burning hot after 15-20 minutes of use. They sound good but not super comfortable and you will be pulling them off frequently just to try to cool down. They also slip off your head pretty easily to the point where I would just bend down to tie my shoes and they would come off no matter how I adjusted them. Pretty much unusable in my opinion, definitely try before you buy, wish best buy had a better return policy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi techguy5, This is not the experience that we want you to have. This isn't normally the case with these headphones. We would like to know more about what happened and make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. Sincerely, -Ralph
I prefer the xm3’s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. They are lacking in bass I preferred on the xm3 so I exchanged them for those. Also had some connection errors with my iPhone 11 not sure why.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 00nater, While we are glad to hear that you are happy with the WH-1000XM4 Headphones, we are sorry to hear that it did not meet your expectations when it comes to the bass. You may use our Headphones Connect app to update and fine tune your WH-1000XM4 Headphones, this will help improve the overall performance of the device.
For the Bluetooth issue, please follow these steps to troubleshoot.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Don't really liked it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.+ really good noise canceling - Poor sound. Sounds like my sony MDRXB50AP for 30$. - After 5 hours of listening I felt an ear pain. This is doesn't cost 350. Just returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aronaks, we're glad that you like the noise canceling function of the headphones. It's unfortunate that the sound quality and comfort made you return the headphones. We appreciate your feedback about its comfortability. With Sony's Headphones Connect app, you can adjust the sound settings to tailor-fit your needs. This might have helped you achieve the sound quality that you are looking for. Thanks for your review and we hope you consider Sony in your future purchase. ~Ralph
Eh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if it was just the unit I had but I did not like they sound quality much. Too bassy, even with EQ adjustments. The app experience is also clunky on iOS. For comparison, Bose’s iOS app is pleasant to use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Munchable,
We regret to hear that it's not living up to your expectations. Make sure to install the latest version of the Sony Headphones Connect app and the firmware of the headphones (using the Sony app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Replaced
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones just not my style I decided to repurchase my AirPods Pro’s again instead of over the head earphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edcuh, we're sorry to hear that you had returned your Sony unit. We understand your desire to use a different type of headphones.
We have our Support team that is always happy to assist. You may also email use at socialsupport@am.sony.com
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We hope you consider Sony again. ~Earl
- Pros mentioned:Sound quality
XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. Use them to listen to music on phone and automatically connects to laptop for work calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranktheTank, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Battery life, Sound quality
Solid Sonic Travel Buddy
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TL/DR these headphones should be on your short list if you want a solid sonic travel buddy due to the user friendly features, sound quality (bass heavy), and excellent noise cancellation. To begin, you receive a nice carrying case, with a short USB C cable, auxiliary cable, and an airplane adapter. The MX4s are light weight and comfortable, especially at the headband. I can tell within 10 minutes if the headband is going to be a long term issue or not and I had no pain/discomfort/issues with the MX4’s headband while wearing for 4+ hours in one session. The sound quality is as good as it is going to get from a wireless set of headphones, and if you like bass heavy music (who doesn’t at this point) you will thoroughly enjoy the ear tingling lows. You will not get the same level of separation you find in open backed headphones, but that’s not the point in a set of noise cancelling headphones. In fact, I expect solid noise cancelling and I WANT bass. A useful feature the MX4s have is the ability to pair two devices to it at once. At first, I didn’t quite understand why this was a big deal until I paired my computer and phone with the MX4s a the same time. I was watching YouTube videos through the MX4s when I received a call that went straight to the MX4s, talked for 5 minutes (the call was crystal clear with no issues hearing or being heard), once the call ended I went back to watching my YouTube videos. Another feature is speak to chat where I have mixed feelings about. This feature pauses your music and allows you to hear your surroundings when the MX4’s detect you are talking. Now, if I am in a quiet focused mindset then it is perfect because I am probably not going to be singing along to the music. However, most of the time I am both focused AND singing so this feature ends up being a real pain, so I turned it off. A similar feature is when you take off the headphones your music pauses, this one I like a lot. You can calibrate the level of noise cancelling or allow the companion Sony app to do it for you. For example, I went out for a run, the MX4s detected I was running and determined it should allow the maximum amount of ambient noise so that I am aware of my surroundings as I run. In order to pause, increase/decrease volume, or skip songs you use gestures on the touch sensitive right ear cup. The sound controls are intuitive and much easier to control than traditional buttons. Instead of searching for a volume up button, all I had to do while running was swipe up on the right ear cup to increase the volume. In addition, I wanted to play a song again so I swiped left while running to go back to the previous song. The fact I was able to manage my music without breaking my stride was an enormous plus. In the past I have struggled with pinpointing where the volume and skip buttons are on ear cups while I am running which would interrupt my rhythm. Once I was done with my run, I went into my car and browsed on my phone for a bit. Suddenly I heard a *ding* and the amount of noise cancellation dramatically increased. The sony app determined I was no longer moving, therefore it was safe to increase the level of noise cancellation. I got out of my car and to get something from the trunk and the MX4s emitted another *ding* which changed the noise cancellation level to allow more ambient noise in. I enjoy this feature a lot and you can always manually override the settings via the sony companion app. These pair of headphones are a traveler’s dream. You have noise cancellation for noisy environments, 10 minutes of charge time yields 5 hours of battery life (maximum battery life is 30hrs), and if you have no way to charge them you can still use an auxiliary/3.5mm cable to listen to your music wired. The one draw back I see is that they are not as easy to carry as ear buds, but if you are looking for headphones, it's probably because you didn't want earbuds in the first place.
I would recommend this to a friend - Pros mentioned:Sound quality
Expensive, but decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.quality is good. only have had it for less than a month so we'll see if it holds up. price is insane though lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi partypete, Congratulations on your new Sony WH-1000XM4 headphones! We're glad you like the premium build quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Cons mentioned:Volume
Not as great as they seem
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they work they are great. I found the right side cuts out and reduces the volume quite often. Of course, this is right after I cannot return this item.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grandma,
We regret your experience with our product, and we apologize if the sound or Bluetooth connection cuts from the headphones. Please allow us to help you and turn this into a better experience. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Please check the following solutions below.
For Bluetooth connection or sound skipping issue: To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
-Change the position or location of the unit or connected device.
-If the connected device has a cover on it, take it off to improve the communication distance.
-If the connected device is in a bag or in a pocket, try moving the position of the device.
-Place the devices closer together to improve signal transmission
For low sound level
• When playing music, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app.
• Test the sound on a different source (e.g. Music Streaming, YouTube Video).
• Connect the Bluetooth device to the headset once again.
If the issue still occurs, resetting and initializing the unit may help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for the feedback.
Sincerely,
Jess
- Pros mentioned:Sound quality
The Sony’s are junk.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listening to music through these headphones are excellent but when it comes to listening to the tv using Bluetooth is the worst of any headphones I have used. The xm4 headphones cut out and turn off on their own at least three times every time I try to watch a movie or a tv show with them connected via Bluetooth. My wife has the qc35II and they are excellent with music and the tv connection. I will be returning these useless Sony headphones foe the Bose qc 35’s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Setto,
We're glad that you like these headphones when listening to music. It's unfortunate that you are already looking to return the headphones because of connectivity issues when paired with your TV. Please refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
Here are the steps to reset and initialize the headphones:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset to restore factory settings:
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph