Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Outstanding Headphones!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried and tested many different Headphone manufacturers from very expensive to average price and these by far exceed all of them in both sound quality and comfort. I purchased this pair as a backup to my initial pair that I purchased years ago.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Vinman,
Thanks for the review and the 5-stars rating! It is amazing to hear how loyal you are to Sony products. We greatly appreciate it! With the amazing sound quality and the modern and comfortable design, this Headphones really are a game changer!
Thanks for choosing Sony, have a nice day! -DiegoV
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound especially noise reduction. Comfortable etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JamesB!
We are absolutely thrilled to hear that you are enjoying the exceptional performance of your WH-1000XM4 headphones!
It's rewarding to know that you find the sound quality excellent and that the industry-leading noise reduction is performing to your expectations. We also prioritize comfort, so we are glad to hear they feel great for long periods of listening.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
The best or nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the most comfortable, best sounding headphones on the planet (at least at this price point). I upgraded from the WH-1000XM2 headphones, so I was already accustomed to how good Sony's headphones are in general. Battery life, comfort, pretty much stayed the same. I noticed a nice bump in sound, as well as slightly better noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benzy, we're glad you like the comfort, battery life, and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very comfortable. My only issue is that when you press the power button when the headphones are on it is supposed to tell you how much battery life is left but it always says battery is fully charged even when that is not the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello George, thank you for sharing your thoughts on the exceptional sound quality and comfortable design of the WH1000XM headphones. We apologize for the battery life issue you’re experiencing. To help resolve this, please check the Sony Sound Connect App to see if the remaining battery percentage aligns with the voice guidance you hear when pressing the power button. If there's a discrepancy, we recommend updating your headphones to the latest software version, as well as ensuring you have the most recent version of the app. If the problem persists, please feel free to reach out to us at sociasupport@am.sony.com. When contacting us, kindly include your name, Best Buy username, headphones model number, a description of the issue, and your phone number. Thank you for choosing Sony! Sincerely, -Jenn
- Pros mentioned:Battery life, Sound quality
My favorite headphones to date
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. The battery life is great, the fit is super comfortable, while maintaining the ability to move around and workout without them falling off. The sound quality and noise cancellation together make for a wonderful experience in whatever setting you’re looking to be in and listen to some tunes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mcrainwater,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound qualityCons mentioned:Volume
High performing and highly recommended.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, high performing. Good amount of bass but well balanced. I listen to mostly metal and the low end is good but not overpowering while the high end is excellent. Wish they’d get a bit louder, I find around 90% volume is it’s sweet spot on an iPhone 12. App is quite good, lots of customization. Little pricey but the quality is there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jblank, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. We value your feedback with this WH-1000XM4. Adaptive Sound Control is a smart function that senses where you are and what you're doing, then adjusts ambient sound settings for the ideal listening experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for choosing Sony! Jay
- Pros mentioned:Bass, Comfort, Sound quality
Great decision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between Bose, and these new sonys. Looked at reviews for weeks until I broke down and spend the buttload of money for them and the protection plan, which in the end will def be worth it. Awesome clear sound, bass is loud, but couldn’t hit low notes as well as I anticipated. Feels great, comfy, and have a lot of different settings, a ton of great functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samaran, we're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Great Noise Cancelling and Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have neurological issues and was looking for a better set of headphones than the ones replaced by my previous employer after they threw my previous pair out. Those weren't worth their weight in salt anyways... These do a great job and come with the means to be able to control a few features from your phone. Took a bit of getting used to though because it kept trying to override the noise cancelling with the calling feature, making things louder (complete opposite of what I wanted). But as far as keeping ambient noises out and being good noise cancelling headphones, these are fantastic. I tend to wear them 4-8 hours a day (sometimes more), and they are quite comfortable and don't leave my head or ears feeling too irritated or warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisD, we're glad you are enjoying your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality, Weight
Definitely the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know these headphones are a little expensive. But you can often find them on sale. I got these on sale and these are by far the best headphones I’ve used. I did buy a lot and returned most of them. We can connect to multiple devices. The base is really good. They are light and easy to use. And the app is pretty extensive. I recommend is highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mijopest, Excellent! We're glad that you like how light and easy to use your new headphones. We also appreciate your feedback on the bass and app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing battery life, compact enough to easily travel with, and the audio quality is insanely good! I have a small head, so most hats and headphones don't fit me and this is no exception. So if tou also have a smaller head, you may also experience it sliding back and forth/off your head, especially if you're moving (running, bending over, weightlifting). I've found products online that should help by creating a smaller bridge, but haven't purchased it yet. Again, this is normal for my experience so I'm just happy that there are additional products I've been able to fine online that help fix this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mich,
That's very nice to hear! We're happy that you're enjoying the battery life, compact design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony stan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like always, great sound, good price, and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KRFB!
Thanks so much for taking the time to share your experience with your WH-1000XM4. We are delighted to hear that the great sound, good price and comfortable design are standing out.
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, ComfortCons mentioned:Touch controls
great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great battery, comfortable, travel case is nice. touch controls kinda wack though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyV, Awesome! We're thrilled to hear you like the carrying case, great battery life, and comfortable fit of your Sony WH1000XM4. We understand your concerns about the touch controls. While many users find the touch controls convenient, we recognize that they may not be ideal for everyone. We are always looking to improve our products and your input is valuable to us. If you have any specific suggestions or need assistance with the touch controls, please feel free to reach out via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Yes buy them NOW!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh man… I have been on the hunt for headphones that check off all the boxes. I guess I have a pea head because they fit well and the Bose fall off when I was working out. It is on the higer end price wise but the quality makes up for it. Let’s start with if you remove them they pause your music! And if you need to have a quick convo you can just put your hand over the headphone and boom it lowers the volume and turns of noise cancellation. Ok but can we also talk about the touch up down & skip? They are ahead of their time for headphones. I do wish they were more comparable with apple (Bose is legit meant for apple) but I can deal with having a few apps on my phone. These are my go to for everything. I can shut out the world and live in my own for a minute.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bethany,
We appreciate the positive feedback and we're glad to hear that you like the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Buy these love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great! I just started my grad program so I bought these for their noise cancellation capabilities. I can say they are extremely helpful! I tend to use the the noise cancellation without any music so I can focus on reading and only light some noises make it through. Noise cancellation is absolutely perfect when I’m listening to anything! Come with a traveling case and airplane adapter! Bluetooth user easy to use and battery lasts a long time I can’t remember the last time I charged them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Polinski,
Perfect! We're thrilled that you like the noise canceling function, carrying case, supplied accessories, battery life, and Bluetooth connectivity of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Definitely would recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing and they are super comfortable. The touch on the side of the headphones takes some getting use to but once you get the hang of it, it fine!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieS,
Thank you so much for the five-star review! We're honored to hear you're loving the amazing sound quality and comfort of your Sony WH-1000XM4 headphones.
We also appreciate your feedback on the touch controls. It's true that the touch panel takes a little practice, but as you've found, it becomes second nature once you get the hang of it. It's great to hear you're now navigating your music with ease. We truly value your recommendation and hope you continue to enjoy your listening experience!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and fits perfectly. Great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Game,
Thank you for your 5-star review of the Sony WH-1000XM4 headphones! We are very glad to hear that you find them comfortable and a perfect fit, along with enjoying the great sound quality.
We hope you enjoy many hours of listening! Thank you for choosing Sony.
Regards,
Dominick
Darn touch controls
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty much the best you can get if you want some peace and quiet. The noise canceling is top-tier—it blocks out everything from loud engines on a plane to people talking in the office. They’re really comfortable to wear for hours, and since they fold up, they’re super easy to toss in a bag. Being able to connect to two devices at once is also a huge plus for switching between your phone and laptop without any hassle. The only annoying parts are the touch controls, which can act up if it’s cold out or if you hit them by mistake. The mic is also just okay; it works for quick calls but isn't anything special. Overall though, if you want great sound and to just tune out the world, you can't really go wrong with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, FRANKIE!
We are thrilled to hear that the WH-1000XM4 is your go-to for peace and quiet! It’s great to know the noise canceling and multi-point connection are making your daily transitions seamless.
We also appreciate your candid feedback regarding the touch controls and mic performance. We're always looking for ways to improve the user experience, and your notes on cold-weather sensitivity are very helpful.
Thank you for choosing Sony and for tuning out the world with us!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sony is the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and great noise cancelling. I like its dual connectivity feature as I usually use my laptop and phone concurrently and I had to switch connection between them with my old headphones. I just wish it took a somewhat shorter time to get fully charged. However, the battery life after each charge is pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Behrooz, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Weight
Sony vs Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Apple AirPod Max and compared it to this Sony. The only thing I liked better with Apple was the fit over the ears. It just seemed more cushioned and form fitting. Everything else I liked better with the Sony. Sony absolutely blows away Apple with bass too. No matter what settings I put the Apple on, it would not come close to the hard hitting bass of the Song which was the clincher for me. Much lighter weight and more compact with a better case too were the other pluses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSSZ28, Awesome! Glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Song headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphone. Amazing sound quality and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanA,
That's fantastic to hear! We are delighted that you love your WH-1000XM4 headphones and are enjoying the amazing sound quality and long-lasting battery life.
Thanks for choosing Sony.
Best regards, Eliab