Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Returned them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from Bose to these. And I’m going back to Bose. For some dumb reason I watched you tube reviewers and believed these could be better but they aren’t. I work in a very loud area and the Bose sound better and have better cancellation. Great reviews are coming from people that haven’t had both
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Perpetualdarkmatter01, we regret to hear that the headphones haven't lived up to your expectations. Make sure to update its software version (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer to improve the sound quality depending on your needs. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review.
~Ralph
- Cons mentioned:Price
Sony head phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not that great very disappointed too expensive as well
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeannetteipad,
We regret to hear that the sound quality is not performing to your standards. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer function to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
For additional troubleshooting steps, you may refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems. Sound followed Video by several seconds. Returned and got from Amazon. Same problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jrc74,
We regret to hear that you're having sync issues with the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Due to the characteristics of Bluetooth wireless technology, there may be a delay in audio playback when viewing videos. Also, a slight delay occurs in the receiving end when making calls or during music playback.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review.
~Ralph
Great sound.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter and she is in love with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex0209, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
not quality for price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hinge broke as I was taking it off my head not even 6 months after purchase. I do not recommend this product or Sony's support and poor customer service. Buy Bose or Apple for better customer service and quality product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Selam,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM4. Unfortunately, the limited warranty of your WH1000XM4 does not cover any kind of accidental or physical damage. You may contact our authorized service center (United Radio Service Inc.) for out-of-warranty repair options. Please refer to this link:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Case Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Returned it - didn't feel the bass. It all depends
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it - didn't feel the bass. It all depends what kind of music you like.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Itsme,
We regret to hear that the unit was already returned. Your feedback is greatly appreciated. The WH1000XM4 headphones have an equalizer function through the Sony Headphones Connect app which is designed to tailor-fit the sound quality to your needs. Having the latest software version installed also improves the overall performance of the headphones. These steps might have helped improve your experience. Thanks for sharing your review and we hope you consider Sony in your future purchase.
Regards,
-Ralph
Not hearing aid compatible.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with hearing aids causing feedback squeal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joem, we are sorry to hear about the experience you had with the Sony - WH1000XM4. The compatibility of headphones with hearing aids can depend on the type of hearing aid you use. Over-the-ear headphones like the WH-1000XM4 can often be used comfortably with behind-the-ear (BTE) hearing aids. However, users should ensure that the headphones do not press too tightly against the hearing aids, as this might cause discomfort or feedback. You can check with your audiologist to see if over-the-ear headphones like the WH-1000XM4 are suitable for your specific hearing aid model.
If your hearing aid model is suitable, and the distortion can still be heard, we suggest contacting our technical support team for assistance checking the settings on the headphones, you can visit the following website for help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Dominick
Don’t lie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where is the 4 months free SiriusXM? After the customer bought you cancel the 4 months serousXm. Shame Best Buy. No more buy from you. Thank you
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Godsend for people with noise sensitivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing for my autism related noise sensitivity. I easily become overwhelmed by certain noises, especially repetitive ones and they overpower me and remove my ability to think. These have given me my concentration back at a university with a lot of construction and with an incredibly chatty kitty. I no longer need to crank up the volume to drown out either of these persistent sources of noise. Sound Quality: I'm not an audiophile but I enjoy high quality audio (I'm a Sennheiser HD600 user at home) and these are firmly in the passable category. They have a V shape sound that will sound fun and pleasing to most people. I found the bass in particular to be of high quality and pleasing to listen to. If you're more concerned with audio quality these may dissapoint you but some EQ will bring these up to a level anyone can be relatively happy with. Additionally the LDAC codec being supported means you can enjoy high quality sound reproduction on these even though they're bluetooth. As I've already talked about the noise cancelling is the best on the market bar none. The world dissapears and even passively having these on makes the all too loud and rough world much more bearable. The technology is not impeccable but it's the best there is for now and it's very good. Usability: The portability and included case work great for my workflow and their continual trips to and from my office, my courses and my home. The app is easy to use but is not the most intuitive. People less handy with tech will need some assistance. The touch pads are somewhat sensitive but I haven't have much issue with false positives. The gestures are easy to learn and work well. They always register for me. Google assistant works reasonably well but is a feature I don't use particularly often. (I'd look like a weirdo in public just starting to talk to the thin air) Comfort: These adjust easily and had a decently high clamp at first. The earpads are soft and good on my head. I have a pretty decent sized noggin (hat straps almost all the way out usually) so this was nice to find. Overall: I would highly reccomend these to any casual listener looking for a noise cancelling experience or anyone with a noise sensitivity. Audiophiles may find these lacking but their primary purpose is combining awesome noise cancelling with good portability and decent sound. There is no better noise cancelling experience than this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Octavia,
Wow! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM4. We're very happy to hear you like your WH-1000XM4 headphones and you are enjoying all the improvements we made on these headphones, especially the excellent noise canceling, incredible sound quality, portability, and overall comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Good long term purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the headphones for almost 2 and a half years now and it has never failed on me. Things I have liked: The noise cancellation is fantastic. Battery life is still good. Music and audio is great. Fit on my ear is comfortable. Build quality is good. Things that I disliked: Connection not as fluid when initially turned on especially compared to apple airpods. Mic is a potato. I had to get an external wired mic attached to it for better video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yash,
Thank you for your time writing this review. We're glad to hear that you are enjoying the superb sound quality, noise cancellation, long battery life, comfortable fit, and built quality of your WH1000XM4 headphones. We appreciate your feedback with regard the connectivity and built-in mic of the headphones.
You may find these article links helpful with steps on how to resolved this kind of issues:
"Troubleshoot Bluetooth pairing issues"
https://www.sony.com/electronics/support/articles/00204612?utm_source=glean
"How to use Bluetooth headphones for video calls"
https://www.sony.com/electronics/support/articles/00250089?utm_source=glean
In case you need help with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Thanks again for purchasing Sony! - Kris
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading all the reviews and trying them for myself, I wasn't impressed with all the plastic at that price point. The sound is subjective and frankly the 910's offer more bang for the buck, IMO.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardA, Thank you for choosing Sony! For better listening experience, we recommend using the Sony Headphone Connect app. There you can adjust your music to your liking! You can also adjust the noise canceling to better suit your needs! We also appreciate your feedback when it comes to the headphones as this will help us improving our products!
Regards,
Carl
Faulty usb c port
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great but they have poor build quality. The USB-c port is very fickle and mostly doesn’t work. Leaving you with a paper weight. Do yourself a favor buy another brand that stands by its products, like bose
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NEha, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Please try other USB cable if possible. Please initialize the unit by following this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=usb
If the issue persists, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Negative noise canceling on calls
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really liked these headphone until i got a call in a noisy environment. It amplifies the outside noise and people can't hear you. That the opposite of what the Bose do. So of the other things i don't really use like ambient noise setting and so on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, We're sorry to hear about the call quality issues you're having while using it in a noise environment. This is usually not the case for our headphones nor the experience we want you to have.
Following the troubleshooting steps on the link below ensures optimal call quality performance for these headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
Also, please make sure that the firmware version is up to date.
As for the other features such as ambient noise, some of these features can be disabled or turn off using the Sony Headphones Connect app. And you can also reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Annoying White Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these high dollar headphones and from the very beginning they had an issue with white noise. Then dealing with Best Buy customer service was a nightmare. DO NOT BUY!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieW, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to troubleshoot.
Please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
The noise-cancelling function works primarily on noise in the low-frequency band such as vehicles and air conditioning. Although noise is reduced, it is not completely canceled.
Depending on the surrounding environment, wind noise or hissing sound may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
If you feel annoyed or uncomfortable with White noise or hissing sound, please change [NC/Ambient] mode to [OFF].
If you have never connected to the Sony | Headphones Connect app: change [NC/Ambient] settings by pressing the CUSTOM button on the headphones repeatedly until the Ambient Sound Mode is turned off.
If you have previously connected to the Sony | Headphones Connect app: change [NC/Ambient] settings using the Headphones Connect app => [Sound] -> [Ambient Sound Control] -> toggle left to turn off.
Resetting and Initializing the headphones will also help on resolving the issue.
To reset, press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the issue still occurs, please initialize the headphones.
To initialize, turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Worthless for tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They'll connect to tv but you have your choice of no volume or very little volume. Could care less how music sounds through them. I just want to hear my tv without hearing the LOUD neighbors, these didn't help a bit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chappy, We are sorry to hear that the WH-1000XM4 did not meet your expectations when it comes to the sound quality of the headphones when connected to your TV. For the low sound quality, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
If you feel that the effect of noise canceling is not sufficient, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not happy with this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I used with MAC my voice muffled in my WebEx meetings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kishor, We are sorry to hear about the issue you are having. First, please make sure that the firmware version is up to date using the "Sony Headphones Connect App". And does the issue occur when connected to your MAC via Bluetooth or Headphone cable? If the issue only occurs when connected via headphone cable, please follow the troubleshooting steps on the link below to resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255932
If the issue occurs when connected via Bluetooth, please try to un-pair and re-pair the headphones to your computer. Also, depending on the computer or app, the headphones may not work as expected. In this case, try different apps or a different computer to determine if the issue is with the headphones, the app, or the computer.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Gar-Bage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need anymore proof that these Headphones are garbage look no further then the 14-15 day return policy. It took about a month for the headphones to randomly stop blue tooth connecting to my iPhone 13? Shame on Sony and Best Buy for selling such trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Resetting and initializing the headset may also help resolve the issue:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
The unit comes with a 1-year manufacturer's limited warranty. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Not enough bang for the buck!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a sound engineer and film maker and these expensive head phones DID NOT perform the way I needed. Max volume is still too low and the control button on the headset side is awkward and you have to flip through settings every time you use them. For me they were a disappointment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DJBrudie, We regret to hear that the headphones performance did not meet your expectations. We understand that we have different listening preferences and we thank you always for every feedback as this helps us improves our products. We'd love to help you troubleshoot your problem and turn this into a better experience.
If the sound is too low even at max volume, please also try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
We also recommend checking the help Guide below for additional tips for sound related issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
The touch controls can be switch on or off using the Headphones Connect app. If the touch sensor control panel does not respond correctly, please check the troubleshooting steps here:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also consider checking if the firmware installed is updated. You can check the firmware version using the Headphones Connect app.
Resetting and Initializing the headphones is also a recommendation. To reset, press both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Stays put. Battery life is phenomenal. The noise cancelling works as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaW, we're glad you like the sound quality, comfort, battery and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
Not worth it long term
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC died 6 months out of warranty. The repair costs are beyond the current value of the headset. I'm offended how short lived these were as I have cheaper monoprice anc headphones that have lasted much longer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonbjohns,
We regret to learn that the Noise Canceling function on your WH-1000XM4 is not working after 1 year and 6 months of use. This is not the experience we want you to have. If you haven't yet, please try resetting and initializing the headphones.
Please check these links to reset and initialize the headphones.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Additional troubleshooting steps to isolate your problem is provided on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
If the problem still persists even after following the steps above and updating the software, maybe there's something that we can do to help you. We'd like to take this opportunity to assist you and review your file further.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess