Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass
Good Not Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, I’ve been wanting OTE headphones and after I watched multiple videos and read numerous articles, I decided to invest the Sony M4. Honestly, if I were in my 20s-40s I would probably give these headphones a 4/5 stars, but now that I’m 52 I want to listen to music for appreciation of the artistry and musical instruments more than the bass aspect. These remind me of Beats by Dre when they first were released. Heavy bass, but I want to hear the percussion, strings, harmonica. With that said most people will really enjoy these headphones, but for me I just couldn’t really enjoy my listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageUser,
We appreciate your feedback. You can further customize your listening experience using the Equalizer feature from the "Sony | Headphones Connect" app.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
-Vincent
- Pros mentioned:Sound quality
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Great sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belle! We're thrilled to hear that you're enjoying the outstanding sound quality and remarkable noise canceling feature of your WH-1000XM4. Thank you so much for the perfect star review and for choosing Sony! - Romeo
2 year review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Own this and the Bose QC35. In the first year of owning, worked great. ANC was great. Don't care for the speak-to-chat feature. This is slightly bulkier and "stiff" than the Bose headphones when worn. After 2 years, headphones started to make a loud, high-pitched noise. After researching, the band-aid for this is to switch from noise-canceling mode to ambient noise. This defeats the purpose of owning these headphones for me. Overall: Headphones worked great within the first year. But if you're looking for longevity, might want to look somewhere else. Sticking with the Bose which has been owned for 5 years at the time of this writing and no issues with functionality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, We're sorry to hear about the loud and high pitched noise issue that you're having with your Sony WH-1000XM4. This is usually not the case for our headphones nor the experience we want you to have. Please allow us to help you and turn this into a better experience. Let's try to isolate and resolve this issue by performing a factory reset and making sure that the firmware version is up to date.
To initialize/factory reset these headphones, please follow the steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Sony best noise canceling headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Noise canceling is a must of you are in a high Noise area like a plane. Programming is very cool in the app. Cons: after several "3 hours" pressure is felt needed break from it but a minute or 2 is all good again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yam25,
We're glad that you like the sound quality, noise canceling function, and the Sony Headphones Connect app. Your feedback about its comfort is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love my headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, only con is not for working out or anything sweat related. I tried and it was not great but great sound, among other things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurynM,
Thank you for your purchase and we're glad that you like the audio quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
My dream headphones and I finally have them!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad I got myself these for Xmas, they are like swimming in music. It was like hearing songs I know and love for the first time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paloma, we're glad you are enjoying our industry-leading noise canceling headphones! ~Earl
- Pros mentioned:Sound quality
Sony Wireless Noise Cancellation Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool features. Great sound. Excellent noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, ChrystalQ! We're glad you like the features of the Sony XM4 especially the noise cancellation. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Amazing noise-cancelling and sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality from these is great over the wire and the noise-cancelling is as good as Bose. I took a flight seated right next to the engine on a 717 and as soon as the noise cancelling kicked on it was quiet enough to take a nap. My only complaint is the bluetooth doesn't always pick up calls correctly and I'll need to either reconnect or use speaker.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ns1900, We are so glad to hear that you are happy with the sound quality and overall performance of the noise cancelling of your new WH-1000XM4! Installing the latest software of the WH-1000XM4 will help improve the overall performance of the headphones, Re-establishing the connection between the source device and the headset and selecting HFP or HSP for the profile will help resolve the issue that had with the WH-1000XM4. I hope this helps!
Regards,
Carl
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great. The sound cancelling is very good. They are easy to operate, take calls etc. well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Frank,
Great! It's nice to know that you are pleased with the noise canceling capability and how easy to operate your new WH1000XM4. It is really worth the price. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Solid noise canceling headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for headphones ahead of a work trip that was taking me cross-country go help drown out the plane engines and ambient noises. Though it’s not perfect, it makes a HUGE difference and the neighboring sounds diminished by like 96% (personal percentage). Definitely recommend. They are an investment but so so worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lola, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they look very nice and professional, noise cancelling is 100% effective allowing for focus and blocking out distraction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexandriaD,
Nice! We're thrilled to hear that you can now stay focus on what you are doing, thanks to the superb noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
Video editor headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best studio headphones for the price! I’ve tried dozens of headphones for video editing and these take the cake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DillonE,
Thanks for taking the time to share your experience with the Sony WH-1000XM4 headphones! We are really happy to hear that you find them to be the best studio headphones, especially for video editing.
These headphones are designed to provide comfort during long editing sessions, so you can work for hours without any discomfort. The battery life is impressive, giving you up to 30 hours of playback, which means you can power through your projects without interruption.
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Awesome headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. Love it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belle, we're glad to know that you love the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All is great it works as intended great quality!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Fantastic! We're thrilled to hear you appreciate the great overall quality and performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones, especially for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always love the option for ANC, and these headphones are great for it! Highly recommend, especially at recent sale prices!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexK, very nice! We're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Even with them being an older model. At this price point and the quality! It’s amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayT, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Headphone plug doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable with good noise canceling. The headphone plug does not work unless I hold it pressed into the headset. Spent an unpleasant plane ride discovering that to watch a movie I had to hold one hand up the whole time pressing the plug at a delicate pressure for it to work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hawaii, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the comfortable fit and excellent noise canceling feauture, we regret to know you had issues with the headphone plug. This is usually not the case for our headphones nor the experience we want you to have. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Really
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelation is great and the sound quality is even better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyM, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones keep me in the zone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones for flights and long walks on the beach. They have engulfed me with my love of music. Clear crisp sound, that Keeps the world out! Have only one con: the bass could be a tiny bit deeper
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skepticalme27,
Thanks for sharing your review and experience with the WH1000XM4. You do have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Suppress the Noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones surpasses my expectations. The noise canceling feature is the one I use the most.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DayniahM,
Perfect! Thank you for your feedback and we are delighted to hear that our WH1000XM4 exceeded your expectations for headphones. It's nice to know that the noise canceling feature of our XM4 works well for you. Thank you for choosing Sony! - Marco