Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is very happy with her Christmas present. She says they are extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user692723, sweet! We're glad your daughter loves our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
I expected more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought these headphones a few weeks ago. I was so excited for them. I wanan say that the color is amazing and i like the case. You do have to download an app to set them up. They are good noise canceling headphones and the cupping feature to lower the volume is pretty cool. I am just soo dissapointed in the lack of bass in them. You dont feel or hear it. My brother has a pair of $60 headphones with better bass. Ive looked up setting on reddit to help me out and nothing. It sounds as if the speaker has been blown out, but theyre beand new. I will be returning these and try to get another pair with some decent bass at the very least.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NormaC,
Thanks for sharing your review and experience with the headphones. We're glad that you like the color, carrying case, Quick Attention Mode, and noise canceling function of the headphones. It's unfortunate that you are not satisfied with the bass quality. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Please refer to this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
You also have the option to adjust the equalizer of the Sony app to tailor-fit the sound quality to your needs. You may find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
- Pros mentioned:Sound quality
You must do this purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, and the app is helpful when it comes to customizing your taste.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user550844, That's awesome! We're so pleased to hear that you like the great sound quality and a variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Sony headphones review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Comfortable fit. The ambient modes are pretty cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ethan,
Great! We're happy that you are satisfied with the quality of our XM4 headphone, especially with the comfortability and ambient mode of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Really good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise canceling works really well. I’ve been using them at the office and works wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user529695,
Thank you for the purchase and we're delighted to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and stylish :) Battery lasts forever, didn’t charge once over 12+ hour flight
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user815836,
That's awesome! We're glad that you are enjoying your WH1000XM4 especially the battery life and design. You can listen to your favorite music much longer now. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best hands down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever used. Sound quality as well as all of the functions. I have AirPods and bought those for my husband and I’m always stealing his headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Williams, That's awesome! We are glad that your new Sony wireless noise canceling headphones are the best headphones you have ever used. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Invest in these trust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful crisp sounding headphones just had trouble switching between my phone and pc but other than that 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanC,
Great! We're glad that you invested and trusted us when it comes to your headphone needs. We are sorry to hear that you are having some issues in switching from your phone to computer connection. You may try this helpful link for phone and computer pairing.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Scroll down and click the plus icon to expand the troubleshooting steps for Phone and Computer connection.
We also recommend to check if your unit has the latest firmware version (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. Kindly check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Our WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing headphones for concentration or vibing!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great & amazing noise cancellation!! Finally splurged on these after seeing glowing reviews and do not regret :) So helpful for studying, concentration, vibing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rachel,
You made the right choice! We're glad that the noise canceling function is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and the no buttons. They do slip sometimes when working out but still great for running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user945078, we're glad you love the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
sony m4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise cancelling, sound , and calling . Outstanding headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jburden78,
Perfect! Thank you for the feedback and we;re glad that you like the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is very nice! 10/10 would recommend and would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user910681, Excellent choice! We are very glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Wireless Noise Cancelling Head Phones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones and great value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandy,
You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these as a gift for my daughter. She loves them, uses them daily and says that the noise-cancelling is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user360545, This is a great gift idea! We're so happy to hear your daughter loves them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Upgraded to the Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as gift for wife who was using first gen. wireless. She really was surprised how much better this Sony sounds and the effectiveness of the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShelterInPlaceWorker, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
A1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice Great voice quality overall I like the noise cancellation feature I am Enjoying this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HiwateN, awesome! We're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation work’s wonderfully, still in the progress of getting to know how to work it and trying to figure out how I can adjust the volume so people on the outside can’t hear what I’m listening to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DureD, Awesome! We're very happy to hear you like the great noise cancellation of your new Sony WH-1000XM4. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Noise cancelation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelation, gives you a premium while wearing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuhasD,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I would definitely recommend. Noise canceling is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user943194, Thank you for the great review! We're glad you like the excellent noise cancellation of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
You need these headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones great for the gym, great sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, user105689! We're glad that you are enjoying your Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig