Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Would Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing, and the noise cancelling is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user627132,
Thanks for your feedback and for your recommendation. It's nice to hear that you are enjoying your WH1000XM4 for having such an amazing sound quality and great noise canceling capability. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wish they were a little louder but the sound quality is amazing. noise cancelling is impressive too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user865862, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and customer service at Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Zack! We appreciate the 5-star rating! Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Purchased twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones your money can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user225120,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound and easy to use. I would purchase them again..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user737404,
Thank you for purchasing our WH1000XM4 and for trusting Sony. We are truly happy that you get to use your XM4 easily and enjoying the awesome sound quality of your headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and can't wait to hear your fantastic review again! - Marco
- Pros mentioned:Sound quality
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the headphones best sound quality ever. would totally recommend!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeilaP, That's great! We're glad to hear that you like the noise canceling of the headphones for your office and traveling experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great sound!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, smooth bass sound, with excellent noise canceling capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user211566,
That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the bass sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones..i would highly recommend this to everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Krodbrian,
Thank you for your recommendation and we're happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
love them!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent noise cancellation great sound quality and aesthetic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user389122, we're glad you like the noise canceling and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
best thing ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are the best thing you wont need any other phones after buying these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelB, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works and sounds great! I think it is a little over budget but you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipL, That's amazing! We're very pleased to hear you're enjoying the great sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Very good - Impressed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good headphone. Nice build quality and noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
Awesome! We're glad to hear that we were able to exceed your expectations with your new headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best Noise Cancelling Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones ever! I use them while traveling and crying babies don’t bother me when I have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heaphones, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great for noise canceling. Sound is good. Wish they were waterproof. Wish there was an easier way to skip a song.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Emily! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! You can use the touch control feature of the WH-1000XM4 to control your music. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound but hurt ears
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing and the noise cancelling is amazing. The case is great and the headphones felt nice. I noticed when I put them on they would push against my ears and I was hoping it wasn’t enough pressure to cause pain. Unfortunately the ear cups are not deep enough for my ears so they put pressure on them after a short while causing pain and I had to return them. I was really hopeful they would work for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hendueagle, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to use slider to adjust the length of the headband for comfort. You may check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
We have our Support Team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We hope you consider Sony again. ~Earl
- Pros mentioned:Sound quality
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice v nice excellent quality best sound nice looking great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Akbersumar,
Great! We are celighted to hear your satisfaction with the sound quality and performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
GREAT PRODUCT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product, out of all the others I've tried, most certainly is the most user accommodating. They have multiple modes and features with the headphones, and allow you to configure many of these features exactly to your liking, giving you the best experience possible regardless of what kinds of headphones you might prefer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ay2609, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
GREAT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise-canceling over-the-ear headphones, and they got it in the color I like the most
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PlaguerDoc, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- worth buying on sale! Great case and sound quality is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mel0n, nice! We're glad you like the sound quality of your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and amazing sound quality. Great to block out noise as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jman,
That's very nice to hear! We're glad that you're enjoying the sound quality and liked the comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David