Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Best headphones you can buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a longtime Bose fan, and own a pair of QC35 and NC700s. I believe that the Sony XM4 are superior in sound quality and noise canceling. They are lightweight and comfortable to wear for long periods, and I find that they provide a fuller sound for all content.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeW, We are glad that your new Sony wireless noise canceling headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Sony Wireless Headphones - Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with superior noise cancellation abilities. Neat feature to "mute" the noise cancelling with just the touch of the outer headphone, makes communication with other individuals in the room very easy. Battery duration is excellent and super comfortable to wear for extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CasualGamer,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort
Long Flight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wore these for my 18-hour flight, and it was the most comfortable headphones I've ever worn. The noise canceling perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Becca,
Thank you for choosing Sony!
It’s wonderful to know that the WH1000XM4 provided you with such comfort during your 18-hour flight and that the noise cancelling worked perfectly for you. We designed these headphones with features like industry-leading noise cancellation to ensure a peaceful experience, no matter how long you're wearing them. Your positive feedback truly means a lot to us.
Best regards,
-Fred
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good quality headphones. The one issue I have found is that the touch controls on the right headphone are not very responsive, and sometimes take 2 to 3 times to pause the music. The sound quality is good and they are light on my head. I also like that the storage case is compact as can be, and carries the essentials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lumberjack,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, fit, and supplied case of the headphones. Your feedback about the touch controls is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Amazing Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio. I went with those instead of the one from Apple, they are lighter. 100% I recommend them. The battery life kept me a month.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny,
Thank you for choosing Sony!
We're truly heartened to learn that your WH-1000XM4 headphones deliver great audio and impressive battery life, and that you chose them for their lighter design over other options. Your recommendation means a lot to us—thank you for sharing your experience.
Best regards,
-Fred
- Pros mentioned:Comfort
Great product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality Headphone that are versatile and comfortable. I use these headphones for when I play my PS5 because it comes with a aux cord. Not a lot of high quality headphones still have aux ports on their products, and I love that Sony still does. The sony app also does a good job of helping you EQ your sound, which beats JBL's app in terms of quality and function. I would suggest spending the money to get these headphones because they will last a long time. Sony makes great listening products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerE, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4 paired with your gaming console! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Pretty awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing, the quality is pretty awesome. They’re super comfy and plush, and NOT too heavy. The noise cancelling function is outrageous! And the speak to mute function comes in handy… the app helps you adjust volume and eq…. And you can change the LEVEL of noise cancelling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tiff,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Head Phone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and light weight. They dont get too loud but with the sound quality they provide you do not need them too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaM, Perfect! Good to know you like the super comfortable fit, lightweight design, and amazing sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life. Controls sensitivity a concern but not enough to change rating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC,
We're truly heartened to learn that you're enjoying your Sony headphones—thank you so much for sharing your generous 5-star rating! It's fantastic to know the sound quality and battery life are delivering such a rewarding experience for you. We appreciate your honest note about the controls’ sensitivity, and value your feedback as it helps us continue to refine every detail.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Best headset for my needs.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried 5 different headsets and these are by far the best ones. Previous version broke after a few months, but this set has held for well over a year with no drop in sound quality both Bluetooth and wired. I use them on my PC with a separate bluetooth adapter for my computer and there is no quality issue. I use my headset for gaming, listening to music, and watching videos. A few issues to list: -Speak to chat often enables itself and I have to disable it by holding 2 fingers on the right side. This happens at random when I talk to people around me with the headset on. -If others in your household also have wireless headsets, the connection might struggle. (Roomates have wireless Steelseries). -No PC interface, it all has to be done through your phone app, which I rarely open. -A little pricey. It's a really good headset, but I would like more people to have access to this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeValere,
Thanks for sharing your review and experience with the Sony WH1000XM4. We regret to hear about what happened to your previous headphones. We're glad that you like the sound quality of the WH1000XM4 headphones.
The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
To help improve connectivity issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Unfortunately, the Sony Headphones Connect app is only supported on iOS and Android mobile devices.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Headphone Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is amazing!! I bought this product while it was on a flash sale, and this was one of the best investments I have ever made. The headphones sit comfortably on your ears, the sound quality is smooth with a sturdy bass, and the noise cancellation is astonishing. The battery life is great too as it can last for almost 20 hours for me. I mainly use it for the gym, and I could go on without charging it for a whole week. With a built-in swiping feature, I am also able to skip through songs and hold down the headphone to muffle the music and listen to outside noise. I highly recommend this product to anyone looking to buy nice headphones for a decent price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunY,
You made the right choice! We're glad that you like the comfort, sound quality, noise canceling function, battery life, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Small issues, but still great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My one gripe with these is that they sometimes cut out while I’m listening to music. The other thing is that when I’m connected to two devices (IOS), and I take a call, it messes with the whole system until I can figure it out. This could be my own user error so take this with a grain of salt. That being said, these are probably the comfiest headphones I’ve had the pleasure of owning. They might be plastic, but that doesn’t take away from the overall quality at all. I can wear these for hours on end without it hurting my ears or head (and it never has hurt…ever). The sound is great for a casual listener without trained ears, and I love the way they look. Overall, those small issues might take away from these slightly, but I would absolutely buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaV, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones, great battery life.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to block out ambient noise so I could listen to my music, audiobooks, tv, and movies while I had downtime in my shop. It does a great job keeping out droning noises, but if there's a loud bang anything like that it would pick it up and pause anything I'm listening to at the moment. I've used this for long flights and it's been a godsend for when there are crying children on flights. I've worn it for about 8-10 hours at a time during flights or when I'm honed in on gaming/work and it does get quite hot around the ears so you will sweat. Not sure how to get around that, but the noise canceling, audio quality, and battery life were well worth the purchase. This pair is probably my most expensive purchase as far as OTE headphones go but was worth it. There's an app that you need to download with it but I don't really touch it. Sort of a set and forget and only go back to it if I need to toggle certain settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDubs,
We're glad that these headphones are perfect for your lifestyle. Your feedback about the fit is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Absolutely the best over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any review that reads that these are the best headphones for the money is spot on. This from a long time Bose disciple. Great comfortable (even when on the wrong way for a couple of hours without realize it), absolutely great sound, and very good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cicero, Thank you for the awesome review! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and long-lasting battery life of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Awesome and worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Sony earbuds Sol Republic earbuds Beats earbuds and these Sony over the ear earphones are by far the best I've ever bought. Superior construction outstanding music clarity very comfortable an extremely long battery life one of the best earphones I've ever bought I give it five stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigMike, Awesome! We're glad that you like the sound quality, comfort, and battery life of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Holy Sound Batman
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These came highly recommended to me, but that didn't even begin to do them justice. I nearly cried when I first put them on and heard the amazing soundscape they provide. The ANC is amazing, the full clarity of the range is mind-blowing, and they are comfortable enough for hours and hours of listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Azur, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounding headphones and comfy. I Use them for music, watching movies and playing games. Surprised at the versatility of these headphones. Battery life is great as well. Lastly the connect app is also a awesome feature to to be able to customize the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charleswiggens67,
Amazing! We're thrilled that you are enjoying the sound quality, comfort, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Sound amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and build quality, comfortable fit and not bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseG,
It brings us great satisfaction to hear that you are enjoying the great sound and build quality of your WH-1000XM4 headphones! We specifically designed them to be comfortable and not bulky, so we are thrilled that you appreciate the fit. Thank you for your positive review and for choosing Sony!
Best regards,
Dominick
Best NC headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, great sound quality, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic summary, Vainmajor!
We are delighted to hear that you are enjoying the core strengths of the WH-1000XM4 headphones. Knowing that the great noise canceling, great sound quality, and long battery life are meeting your needs is a wonderful confirmation of their industry-leading performance!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Overall pretty nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and product quality. I have an extra large head though and they’re pretty tight. I usually end up with a headache if I use them longer than an hour or two. Great battery life. Sometimes they don’t cooperate with Bluetooth. They’ll be connected to something that isn’t even on and I have to go delete that option before I can use them elsewhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EllenP,
We are really happy to hear that you are enjoying the sound quality and impressive battery life of your headphones! It is great to know that the audio performance is hitting the mark for you. We appreciate your honest feedback regarding the fit; while the WH-1000XM4 features a flexible headband and soft pressure-relieving earpads, we understand that comfort can vary for everyone. Regarding the Bluetooth connectivity, these headphones feature Multipoint Connection, and you can easily manage or switch between your paired devices using the Sony Headphones Connect app to ensure your primary device is always prioritized.
Thank you for trusting Sony.
Regards,
Dominick