Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Fantastic headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound especially using Sony's in app equalizer. Very comfortable and also has terrific noise cancelling. This headset has great battey life and accurate touch controls as well. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goretex,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Light weight. Comfort even after hours of use. Excellent battery live.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erv19, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfortable. Love all the features, especially noise cancelling, and the charge lasts much longer than my previous pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marie, We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
10/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service overall and best headphone purchases I’ve made so far! And can we talk about the quality of the headphones wow! Definitely recommend
I would recommend this to a friend- Pros mentioned:Comfort
Sony wireless over the ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound quality, very comfortable, no static, and holds a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tech,
That's very nice to hear! We're glad that you like the sound quality and comfortable design of the the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
These are the good ones.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, well documented controls, fantastic noise cancelling and battery life good enough that you can forget to charge it for days. Fantastically packed with features that make it a daily driver for the home office. Even though it has the drawbacks of bluetooth when it comes to sound quality, I barely notice with this headset. Only thing I could pick at is that the inbuilt microphone could be a little better, which might make the ambient sound function more bearable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kbstep, we're glad you are enjoying our product! We understand your feedback regarding the microphone of your SONY unit. You can change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via Bluetooth connection. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
Can’t go wrong with these!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was either these Sony or the Bose 700s. I took forever to decide and I looked at a bunch of reviews, and in the end I chose the Sonys. I was leaning towards the Bose and almost got them... My good friend chose the Bose that same day and honestly, it is a matter of preference because they are both great! I chose these because of the little features, like how you can put your right hand over the right earphone, and it pauses and turns off the noise cancelling so that you can hear around you. That feature has come in handy so many times. The noise cancelling is great. Although I like the Bose design and look, these look good too. Just by looking at these headphones, you can tell that you don’t accidentally buy these! I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigChungus, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort
Perfect for gym & travel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This products has been great. Highly recommend for gym use. Super comfortable on my ears, I have 7 piercings so they passed the test!! I love them for airport use, no sound leak. The carrying case is super convenient for travel. Would buy these 10 times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineM,
That's wonderful feedback! We are thrilled to hear that you love your WH-1000XM4 headphones for the gym and travel, and that they are comfortable even with your piercings. We're glad the noise cancellation is keeping your listening experience private!
Thanks for choosing Sony.
Best regards,
Eliab
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise cancellation is solid but audio is phenomenal great for the gym or school.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielD,
It brings us great satisfaction to hear how well the WH-1000XM4 is fitting into your daily routine, from the focus of the classroom to the energy of the gym!
While these headphones are renowned for their industry-leading noise cancellation, we are especially happy that the phenomenal audio quality is what stands out to you. Whether you are catching every detail of a lecture or using a heavy bass track to power through your final set, the XM4 is engineered to deliver a rich, immersive soundscape that keeps you motivated. Its versatility is its greatest strength, and we love knowing it’s your go-to companion for both productivity and performance.
Thank you for making Sony a part of your daily journey!
Regards,
Dominick
Truly amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rarely leave reviews, but these headphones are worth the effort! They’re lightweight, fit great, connect without a hitch, and sound magical.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ozzy,
You made the right choice! We're glad that you like the weight, fit, connectivity, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent live audio experience ever...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones has one of the best quality sound i hear. If you want live audio experience this is the bet product to go with..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RakeshR,
We are thrilled that you’re enjoying the "live audio" quality of your WH-1000XM4 headphones! We designed them with our HD Noise Cancelling Processor QN1 to deliver the immersive sound and clarity you are experiencing.
Thanks for choosing Sony.
Best regards,
Eliab
The best headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these headphones are very breathtaking. You can hear the bass flow through your heart with every beat. Another thing, the noise cancellation is very outstanding. You can't hear absolutely anything with these headphones which is very amazing if you're in a public space. Overall very amazing on every aspect. They won't let you down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OscarG,
Wow! Thank you for sharing your awesome feedback about our Sony WH1000XM4 headphone. We are very happy that you are pleased with the audio quality and noise canceling capability of the headphone. Thank you for trusting Sony! - Marco
- Pros mentioned:Comfort
So good I bought three
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a gift for my girlfriend and they were so good I bought a pair for myself and my dad. These headphones are incredible for the price especially when compared to the newer model. The app that comes with them make them so much better. I used AirPod pros for most of my traveling but the noise canceling on these are so much better and much more comfortable for longer trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonM, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for the 5-star rating and for choosing Sony! -Carl
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better sound than my audeze maxwells Wish i could use em for gaming
I would recommend this to a friendBetter than Beats. Perfect for multitasking.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for work. I can have these synced to my laptop while I work but switch over to take a call on my cell with just a double tap on the ear. Comfortable enough and long battery to wear all day. Noise cancellation is great. I even took a nap with them on and it was complete silence lol (I live in NYC by a hospital) Better than Beats by far I think. Programmable features on the app as well is great to customize function. Speak to chat feature is cool too. The AUX port option is great for watching inflight movies during flights because we all know the ones they give out are terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandalore,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been one of my best purchases yet! The sound quality on them is great and I love the travel case that it comes with. I even recommend my family to get a pair of their own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zico,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones have been one of your best purchases. We're glad the sound quality and travel case have made a positive impact on your experience. Your recommendation to your family is truly appreciated and motivates us to continue delivering exceptional products. Thank you for sharing your kind words!
Best regards,
-Fred
- Pros mentioned:Comfort
Hype is real!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the XM3 came out I had a trip planned for Florida and from Seattle to Florida direct is roughly 6 hr flight. Was looking for headphones that had noise canceling, was stuck between the Bose and XM3. Choose the Bose and was happy. Fast forward, heard the XM4 would have features the previous one lacked and pre ordered and I can say I’m more happy with these than when I got the Bose when I got them. The Sound quality is so much better, and these are more comfortable to my head. The only complaint I have as of this moment is on a rare occasion when I want to hear a voice message on Apple messages the headphones don’t recognize is and won’t swap to that Audio source. I’m looking forward to using these on my upcoming flight in October!
I would recommend this to a friend - Pros mentioned:Comfort
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a gift for myself and find the quality of this headphone set very good. Comfortable on ears and clarity of music is very good! Perfect to listen to my own music without disturbing others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QueenBee, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
Awesome Headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, by far the best wireless headphones that can deliver the greatest noise cancelling, while also delivering a good sound experience. The headphones themselves and its inner system is solid, and its sound quality is great. Its also been a bit since i've got them and theres no signs of wear and tear or battery deterioration yet. The only nitpick to make is its accompanying app for your phone, and while it can give you more customization for the headphones, the app is buggy and currently isn't letting me update the headphones software. Regardless, the headphones and its bluetooth, noise canceling, and wired mode are all top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharyM,
Thank you for sharing your wonderful experience with us. We're really glad you like amazing sound, build quality, and noise cancelling features of your headphones. We're sorry to hear the issue that you are having with the app. Please try to uninstall and install back the app that may help resolved the issue. You may also try to install the app using a different phone so we can isolate the issue.
If you need additional support, please free to contact us contact us by sending an email to socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
The best of the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the XM4's after owning the XM3's for over a year. I was a bit nervous at first after hearing a few comments on a difference in sound signature on the XM4's but have yet to notice any significant change. While the rock solid sound quality remains very similar to the XM3's there is a noticeable improvement in ANC on the XM4's. I have used almost every high end wireless ANC headphone on the market and every time go back to this pair. It's the perfect combination of comfort, quality, and performance at a reasonable price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ezra,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph