Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
Great sound 4 your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and sound quality. My 3rd pair they last easily 1yr- 1 1/2yrs. Unfortunately my last pair stopped charging. Sony offers a good warranty, however I use them daily and couldn’t wait so I bought another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WiseShopper,
We are delighted you appreciate the great price and sound quality of the WH-1000XM4, and we truly value you choosing them for your third pair. We are sorry to hear your previous pair had a charging failure. Since you couldn't wait for a warranty claim, for future reference, charging issues can often be resolved by using a lower-wattage charger (like the port on a computer) or performing a soft reset by holding the power button while plugging the cable in. We hope your new pair provides you with many more years of excellent performance! Thanks for choosing Sony.
Best regards, Eliab
Sony xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelation, sound, and battery life. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OctavioV,
Thank you for the 5-star review! We're so happy to hear that you're enjoying the excellent noise cancellation, sound, and battery life of your WH-1000XM4 headphones. A key feature that makes their noise cancellation so effective is the HD Noise Cancelling Processor QN1, which works in real-time to analyze and process noise signals over 700 times per second. This allows the headphones to block out a wider range of high and mid-frequency sounds, giving you a truly immersive and distraction-free listening experience.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort
Get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Great noise cancellation. Good volume and look. Excellent stylish case. Outstanding over the ear headphones. Long lasting battery life and pretty comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestHeadphones, Great! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best headphoene
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't believe how this headphone beat the beats headphone and probably other headphones. To get most of it download the Sony headphone connect where you can adjust the equalizer of your choice and other features. It truly has the best noise-canceling, unique hand motion control like, just cover the right side with your hand and noise-canceling will deactivate and when set to stop music when you are talking it will stop for a while depends on how you set it. May set it to auto-off when you removed it from your head and the best part of it when on cord mode it does not consume batteries, unlike other headphones. Best sound wireless so far I'd tried and definitely recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FASTCHARGING,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Amazing Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing, they don't feel heavy on the head. Very premium feeling. I can wear them all day long with no discomfort and long battery life. Definitely buy for amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, Thank you so much for your awesome review! Happy to hear that you are glad with the sound quality, premium quality, comfort and battery life of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort
Good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, noise cancellation works very well, the battery is very good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BY13,
Awesome! Thank you for purchasing our Sony WH1000XM4 and we are truly happy to hear your satisfactions on the noise canceling feature, comfortability and battery life of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Amazing.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, however my only gripe is that they’re kinda loose if you have a smaller head. That being said the sound quality is still amazing, as well as the battery life. I use them for hours and I don’t have to worry about charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChloeL, thanks for taking the time to share your experience with the Sony - WH1000XM4! We are glad to hear you are enjoying the Superior Sound Quality, and Premium noise cancellation that they offer. In regards to your feedback about the headphones feeling loose, we appreciate this and will definitely share it with our development team. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Comfort
Very solid headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm quite happy with these headphones. Sound quality is excellent and can be tailored to your individual preferences using the Sony headphones app. They are smooth sounding and can get plenty loud. The noise cancelation is simply superb and also adjustable via the app. Comfort is also top notch. No issues wearing them for extended period of time. I wish Sony had included AptX support, but it's not a big deal. The only negatives are that they've shut off twice without prompting (while listening), and I can't use the highest bandwidth setting for LDAC without the sound cutting in and out with my Samsung S10+. This is fixed by using a lower bandwidth setting which is fine. Love these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayS, we appreciate your positive review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort
Wanna drown out your office and focus on work?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a noisy workplace! I wear glasses and have a huge head and these do not cause pain after extended period of wearing. I wear them throughout most of the day and have to charge after every third or so. The quality of the sound is very nice although I am no hi fi expert. But these are definitely the nicest pair of head phones I now own. I was previously using some Bose over the ear head phones and they were okay but old and didn’t have noise cancelling which is what I wanted. The blue is a really elegant dark hue and was hesitant that I didn’t get black but seeing them in person I have no more quarrel with that. The price isn’t too bad for what they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, We are thrilled that your new Sony wireless headphones are the nicest pair of headphones you own and that you are having a great time with them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent
Sony WH-1000XM4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH-1000XM4 for a while now, and they’ve quickly become my go-to headphones. ✅ Comfort: They feel surprisingly light, and even after wearing them for long durations, there’s no discomfort or pressure. This makes them perfect for work sessions, travel, or just relaxing with music. ✅ Sound Quality: The sound is crisp, clear, and well-balanced. Vocals and instruments come through beautifully, and the overall listening experience feels immersive without being overwhelming. ✅ Noise Cancelling & Features: While my main focus has been on comfort and sound, it’s worth noting that these headphones are also praised for their excellent active noise cancellation and smart features like auto-pause and multipoint Bluetooth connectivity2. Overall: If you want headphones that combine comfort, clarity, and premium features, the WH-1000XM4 still holds up as one of the best choices—even years after release. They strike a great balance between performance and wearability, and I genuinely enjoy every listening session with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madhusanjeev!
Thank you so much for taking the time to share your feedback. It is truly wonderful to know that our WH-1000XM4 headphones have become your go-to. We’re so glad that you’re finding the comfort and sound clarity to be so impressive.
We really appreciate you choosing Sony!
Best regards,
Estefany
A Symphony of Sound and Comfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have consistently set a benchmark for audio excellence, and my experience with their latest offering only solidifies their reputation as leaders in the audio industry. The design of Sony headphones exudes a perfect blend of style and functionality. The build quality is impeccable, with a durable construction that feels premium yet lightweight. The attention to detail in both design and materials ensures that these headphones not only look sophisticated but also withstand the rigors of daily use. The active noise cancellation feature on Sony headphones is nothing short of exceptional. It effectively blocks out ambient noise, creating a cocoon of silence that allows you to fully immerse yourself in your chosen audio experience. This feature is a game-changer for frequent travelers or anyone seeking respite from a noisy environment. Sony headphones stand as a testament to the brand's unwavering commitment to delivering an unparalleled audio experience. With a winning combination of top-notch design, comfort, and cutting-edge technology, these headphones are a symphony for the senses. Whether you're a discerning audiophile or a casual listener, Sony headphones offer a premium audio journey that is sure to delight even the most demanding users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Percy,
Awesome! Thank you for your on-point product review and for the 5 star rating. We are truly happy that you are pleased with our headphones, especially when it comes to audio quality, design, noise canceling capability and other features. This kind of customer feedbacks help us to do more or improve our products. We always strive to deliver the best quality with our headphones. Thank you for trusting and choosing Sony! Stay safe! - Marco
Sound Amazing but…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had doing so much on what headphones would be best for me I’ve tested out almost every mainstream headphone the Bose , Beats , Apple & of course Sony I honest feel like these headphones sound the best out the box without Eq , the bass and tremble & balance it’s great for my eyes thr only issue I have with these headphones and maybe it’s most headphones is the comfort level I would give a 3out of 5 because the ear cushion is tight causes my ears get fatigued after long hours of use .Overall amazing headphones I would recommend especially when they are on sale !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, JohnO! We're delighted to hear that after trying numerous headphones, you've determined the WH-1000XM4 offers the best sound quality right out of the box.
Our goal in designing these headphones was to provide a premium audio experience with an exceptional balance of bass and treble, so it's fantastic to know you're enjoying their performance.
However, we are genuinely sorry to hear about the discomfort you've experienced with the ear cushions. We completely understand that comfort is a critical factor, especially for those extended listening sessions where one might want to immerse themselves in their favorite music or podcasts for hours on end. We sincerely apologize for any inconvenience this discomfort may have caused you, as our intention is to ensure a pleasant and enjoyable listening experience for all users.
Your willingness to recommend these headphones to others means a great deal to us, and we are grateful for your support and confidence in our product.
Once again, thank you for choosing Sony and for sharing your valuable feedback with us! We hope you continue to enjoy your WH-1000XM4 and that they enhance your listening experiences in the future.
Best regards,
Gus
Sony Social Media Team
Beautiful Clarity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound well balanced, light weight no wearing fatigue. Long battery life. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyG,
Thank you for the purchase! We're happy to hear that you like the sound quality, battery performance and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
Amazing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Its packed with super easy and useful features, such as speak to chat, touch controls, voice assistant, etc. The app is also very useful! All around, great headphones. The Noise Cancelling is INSANE.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyS,
Great! We're glad that you like the noise canceling function, Speak-to-Chat, touch controls, voice assistant feature, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Jake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphone. My second. Great crisp sound. External noise suppression is amazing . Overall sturdy construction. Volume control works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JacobM,
Wow! Thanks for trusting us when it comes to headphones. We're glad that you are pleased with the sound quality, noise canceling capability and overall performance of our WH1000XM4. It's nice to know that you can concentrate on your work using our XM4. Enjoy! Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort
The Last Headphones You'll Ever Buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these every day. I sit, walk and workout while wearing them and can wear them up to 4-6 hours. They can get a little warm when doing cardio, but any over-ear headphones will have that result. I've even dropped them a few times and haven't had any issues. They're the highest quality headphones on the mass market and I'm more than likely going to purchase the earbud version of these. The app integration is seamless for controlling levels & details (both on apple and android.) You can plug them in the aux or bluetooth it up, either way the sound is clear no matter what. Love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aphillips2096,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Top tier by Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever had. The sound is amazing, the noise cancelling is amazing, and they are very comfy. The battery life is impressive and I am so happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sb1234,
Perfect! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Momentum M2 before, was deciding between Bose 700 and this one, really like sound, decent call quality, light weight and comfortable, makes my ears sweaty though. However will see moving forward.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SGIL, you definitely made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and solid ANC, a good budget option
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, DavidO! We are so happy to hear that you are enjoying the excellent sound quality and solid ANC of your WH-1000XM4 headphones. We developed these headphones to provide a premium listening experience with industry-leading noise cancellation, all while being a great value for our customers. We're delighted to know you're happy with your purchase. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team.
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones are amazing, the sound is perfect, the battery life is good, and the fit is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyanaM, Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional sound quality, amazing battery life, and overall fit of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess