Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
Wonderful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and the sound quality is amazing! The battery life is great and they were simple to connect. I loved them so much I got my husband a pair for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaD, Thank you for your positive review of the WH1000XM4! We're thrilled to hear that you find them comfortable and are impressed with the sound quality. It's great to know that the battery life meets your expectations and that the connection process was straightforward. We're delighted that you loved them so much that you decided to gift a pair to your husband for Christmas. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
noise canseling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canseling i've ever tryed, also its very light weight and comfortable to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iago, We're happy to hear that you like your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Excellent connectivity and ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best wireless headset I have ever bought. Excellent ANC. It connects faster with my Bluetooth than any other headset I ever had. Crystal clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your incredible review, DimitriosK!
We are absolutely thrilled to hear that the WH-1000XM4 is the best wireless headset you have ever bought! That is wonderful feedback.
It is incredibly rewarding to know that you are enjoying the excellent Active Noise Cancellation and the crystal clear sound quality. We also appreciate you highlighting the seamless performance of the Bluetooth connection; we strive for that quick and hassle-free pairing experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had one but broke i love the audios on these headphones perfect for my 5k runs or gym workouts overall my favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuanB!
We are so glad to hear you’re back to using your favorite headphones! It’s awesome to know that the WH-1000XM4 is your go-to companion for those 5K runs and gym sessions. We designed them to deliver that perfect audio experience to keep you motivated during your workouts.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
I only use them indoors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is small and I prefer that. The design looks nice and it feels comfortable. The sound is amazing on it and the battery life is good. The mic doesn’t have the background noise canceling but the headphones itself does and it works great. The touch functions are nice and sits around my neck just fine no complaints. I use mine for indoors and I don’t usually not ever active when using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrex,
We appreciate the positive feedback regarding the comfortable design, sound quality, and battery performance of the headphones. We're glad that you liked it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Decent headphones but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones, good bass and ANC but coming from an airpods user or someone im the apple ecosystem, was a huge downgrade. Not to mention the inability to change settings of the headphones on a mac (main reason why i got it).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Ahmad.
Thanks for the comment; it is really important for us to know the overall experience of all customers, as Sony is always looking forward to improve. We understand the Sony | Sound Connect app is not available on Mac devices, but it can be found on your iPhone on the App Store. Nevertheless, we are glad you are enjoying the ANC, as the WH1000XM4 is known for its outstanding noise-canceling capabilities, which effectively reduce ambient sounds, and its capability to deliver deep and powerful bass, which can be further enhanced using the Bass Boost feature in the Equalizer settings. Thanks for choosing Sony!
-DiegoV
- Pros mentioned:Comfort
Comfortable and great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and sound quality is great! Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brendan,
Thank you for choosing Sony!
It’s fantastic to know that you're enjoying the WH1000XM4 headphones! We're delighted to hear that you find them comfortable and appreciate the sound quality. Thank you for recommending them!
Best regards,
-Fred
Amazing sound, amazing noise cancellation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these from Sony H.ear On 2 (WH-H900N). Some audiophile reviewers complained that out of the box, they sound too "dark" and "bass-heavy" (one audiophile compared these headphones to strapping a pair of Toyota Corollas to one's head). I found the opposite. My previous headphones were much darker and more bass-heavy than these. These have much clearer mid and upper range, while still having a nice punchy bass, even if not as punchy as my old H.ear On 2 headphones. If you are an audiophile, you might find the sound disappointing compared to using analog headphones with a $1000 pre-amp/DAC, but every other reviewer I came across praised the sound quality, and being used to cheaper headphones, I have to agree. As with other Sony headphones, the touch controls are super intuitive and easy to use. The noise cancellation is among the best you can get, and this very much improves the apparent sound quality of any music you listen to. I didn't like the Adaptive Sound Control. It's a good idea in theory, but I found that it constantly made "gong" noises while constantly adjusting the noise cancellation levels. I decided it wasn't worth giving up battery life for the constant interruptions to my music, so I turned it off. and manually adjust noise cancellation and transparency as needed. DSEE is a bit gimmicky (it's basically Sony's audio version of DLSS), but as with my older Sony headphones, I find it worth the loss of battery life for a slight improvement in sound quality. I set it to prefer sound quality over connection stability, but for some reason, it is stuck on AAC and won't use LDAC (I'm using an Android phone, and don't have multi-device turned on). I do not use speak-to-chat, as I talk to myself during podcasts, sing along to songs, etc. As with other Sony headphones, you can cover the right earcup to temporarily turn down the music and turn transparency mode on. The music resumes as soon as you remove your hand. Alternately, you can take the headphones off to pause the music. Either of these works better for me than voice-activated transparency. Fair warning: user reviews from older users report that these headphones are not very durable and can break easily. Treat them with a lot of extra care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Awesome! Thank you so much for your detailed review! We are glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Comfort
Very comfortable headset even with glasses on!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read several reviews on these and I was debating between these and the AirPods Pro for noice cancelling headphones. The in ear and convenience of the AirPods is more my style but the 4hr battery life was the main reason I went with these. These are by far the most comfortable headphones I have ever worn. I wear glasses and these do not hurt whatsoever even after several hours of use with my glasses on. The noise cancelling is amazing and makes you appreciate having that feature. I can’t imagine going back to regular AirPods after using this headset. Absolutely incredible and I 100% recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Comfort
Pretty good
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good has noticeable bass, good sound, and good comfort only thing is it seems to slide off relatively easier atleast with longer hair. The noise cancelation is pretty good as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whyy, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
High Quality Features Delivered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones really do live up to the hype of other online reviews and customer feedback I reviewed prior to my purchase. Crisp clear sound with enough base to enjoy the songs but not so much that it drowns out the rest of the range. Noise cancelling is perfect for noisy rooms and can be used with variable ambient noise settings. The app is easy to master and it maximizes the headphone's features. The touch control on the headphone ear piece is sensitive and instinctively programmed. Within the headphone price point they are competitively priced, but I am glad I picked them up during the black Friday sales.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyK, awesome! We're happy to know that you are enjoying our product! Thanks for choosing Sony. ~Earl
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and I enjoy the controls. The only downside is having to download a separate app in order to use the headphones. I also had problems with them disconnecting during phone calls. Overall, I enjoy these headphones and believe they are well worth the purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trinity, Thank you for your awesome review! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you for the 5-star rating! -Carl
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is amazing and weight is very light, however the bass and volume are a little disappointing. It has a very clear sound and was a good purchase, hopefully they update with more volume and bass. More bass would be a great thing if volume is maxed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wally, thank you so much for the 4 Star rating. We are thrilled to hear you are happy and satisfied with the long-lasting battery life, lightweight design, and clear sound quality of our WH-1000XM4! We are sorry if the bass and volume of these headphones did not live up to your expectations. There is good news, however! Download the Sony Headphones Connect app as it includes all sorts of tools that can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
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Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, battery life, and noise cancelling. This is my second pair.
I would recommend this to a friendGreat Headphones, best for price.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My third purchase of these headphones. Very reliable, good battery life, and great noise cancellation. Very great sound, and a lot of options. Connecting to two devices is especially useful when you are connected to your computer and phone. Compared to other options on the market, this is very well priced. Check for Labor Day and Black Friday deals on this pair for an even better deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi makhlouf,
Thank you so much for an amazing review! We're delighted to hear how much you like the incredible sound quality, long battery life, noise canceling functions, features and overall performance of the WH1000XM4! Your satisfaction means a lot to us. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony!
Best. Headphones. Ever.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE!!! It has been two years since I purchased these headphones and I still use them every single day. Ranging from noise canceling to battery life to sound quality to build quality. These headphones are at the top of the game!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoraD,
Thank you so much for your positive feedback! Your satisfaction with the superb sound quality, noise cancellation, features, and overall performance of your WH1000XM4 headphones are greatly appreciated. Thanks for choosing Sony! - Kris
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the long lasting charge, and the great sound quality. Also the different settings it has for all types of environments. Im using them all the time, while walking, doing homework and more. Only thing i wish is that theres one settung i cant figure out but when i talk whatever is playing stops for like 30sec
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Builder,
Thank you for purchasing the WH-1000XM4 Headphones. We're so delighted to hear you love the long-lasting battery life, exceptional sound quality, and smart listening that adjusts to your behavior and your location. You do have the option to turn off the Speak-to Chat function to listen to your music without interruption. To disable Speak-to-Chat, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. For more information, please refer to this link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Thank you for offering a fantastic rating on the product!
-Jess
Best Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one only best Headphones ever created by Sony. Amazing sound quality and comfort. Comes with a travel case. Easy to use and amazing batter life. Comes with customizable equalizer and HiRes LDAC output
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RohithGoud, Thanks for the 5-star rating! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound is fantastic and customizable with a basic EQ. You have the ability to connect 2 Bluetooth devices simultaneously, and the ability to use a wired 1/8” headphone connection for non Bluetooth devices. And the battery life is really forgiving, I don’t feel like I constantly have to worry about whether they are charged because of their battery capacity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Great! We're glad that you like the sound quality, multipoint function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality of speaker. Mic bit disappointing for voice calls sometimes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VijaykumarK,
We’re glad to hear you’re enjoying the excellent sound quality of your WH-1000XM4 headphones! Regarding the microphone, we recommend ensuring your firmware is up to date via the Sony Headphones Connect app, as updates often include optimizations for voice clarity and pickup.
Thanks for choosing Sony.
Best regards,
Eliab