Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
Love em but nothings perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Nice and light and comfortable. Noise cancelation can drowm out the lawn mower pretty well but isnt impenetrable. Battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronB, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing bass
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and bass! I use these when going to the gym. I also use these while watching movies. I definitely recommend, one thing I don’t like is my ears get hot while wearing but that’s a me issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroJr, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
better sound then xm3
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Download Sony Headphone Connect App, open box, turn on headphones (bottom of left headphone on/off switch), using Sony Connect App, connect and paired new headphones. - My headphones were 100% charged out of box. - Many features in Sony Connect App, matter of your preference and use. I do think the app is solid and useful for my use of these headphones. - My headphones firmware updated automatically -be patient, process took several minutes. Initial impression; very comfortable, really good noise canceling and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viki412,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Sony is good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. I love it.Very comfortable. Long battery life. Good quality finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndiChoi, Perfect! We're so happy to hear you love the great sound quality, comfortable fit, long battery life, and good quality finish of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasantly surprised with these headphones. I can shut out the world and hear every detail of the songs I play. I hear things I didn't know were there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClassicRockInStock,
That is wonderful to hear! We are delighted that you are pleasantly surprised by the WH-1000XM4 headphones and that the combination of our premium noise cancellation and high-fidelity audio allows you to hear every intricate detail of your music.
Thanks for choosing Sony.
Best regards, Eliab
Sony - The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the current price, this is the best device you can get. I’m not an audiophile, but I’m very impressed with the high-quality sound from Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikhailZ!
Thank you for sharing your thoughts on the WH-1000XM4 headphones. It is truly wonderful to know that you are so impressed with the high-quality sound.
We're genuinely thankful you decided on Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound great, not better than apple airpods max but hey, E for effort. would recommend. def a lot lighter and more comfortable, bass is present but not the best. again, spend $500 on Airpods max, you’ll probably regret it… or maybe you won’t. what do i know? i’m just trying to get a shot at a $400 best buy gift card for writing this review. cheers everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleCEO, Thank you for the positive review! We're glad you like the great sound, lightweight design, comfortable fit, and overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Headphones are worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and comfortable to wear. Noise cancellation feature works very well and satisfied with how long the earphones last on a charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jabob,
Awesome! We are glad you are satisfied with the sound quality and the comfortable ear pads of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
Regards,
David
Awesome find
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever bought. Clean crisp sound with quality control that makes it easy to use. So happy with my headphones. I certainly recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AmericaS!
We are absolutely thrilled to hear that the WH-1000XM4 headphones are the best headphones you’ve ever bought! It’s wonderful to know that you are enjoying the clean, crisp sound and the quality control that makes them so easy to use.
We are so happy that you love your headphones and appreciate your strong recommendation!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Simply the best!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these is phenomenal. Watching movies is such a treat. The bass is also punchy and clear. Battery life is really good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SiMfAi, thank you so much for the 5 Star review!
We are so happy to hear you are satisfied with the exceptional sound quality and long-lasting battery life of your new WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Great on the airplane
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for long distance flights and they did not disappoint. Great noise cancellation to block out engine hum and surrounding people. Was helpful for reducing the sound of a crying baby. Also produced good sound quality for airline movies. I still like to use the cable to be able to connect without WiFi and it worked great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRoath,
We're so happy to hear your WH-1000XM4 headphones were a hit on your long flights! It's fantastic that our noise cancellation effectively blocked out the external noises – that's exactly what we designed them for. We're also thrilled you enjoyed the great sound quality for your in-flight movies and found the wired connection convenient.
Thanks for choosing Sony and sharing your positive experience. We hope your headphones continue to make all your travels more enjoyable!
-DiegoV
Great Noise Cancellation & Quality Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, they have a really great sound and clarity. They are very loud but with noise cancelling on other noises just don't exist anymore. Bass is pretty good. Not too heavy but a great level for listening to various types of music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevB, thanks for commenting!
We are so happy to hear that you are satisfied with the incredible sound quality & industry-leading noise canceling function of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good noise cancelling. I can’t hear my roommates loud keyboard anymore
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy,
We are really happy to hear that your new headphones are providing the peace and quiet you need to focus!
The industry-leading noise cancellation in the WH-1000XM4 is specifically designed to filter out a wide range of frequencies, including those sharp, high-pitched sounds like a clicking keyboard. By using our Dual Noise Sensor technology and the Integrated Processor QN1, the headphones can effectively silence the world around you, allowing you to stay fully immersed in your music or work without any external distractions.
Thank you for making Sony part of your daily listening.
Best regards,
Dominick
Great but not the Bose-killer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted these to outperform my Bose 700s, since I felt like the XM3s beat out the QC 35s in every way except some small annoying things (manual device switching, one device connection, etc.). I waited anxiously for months for their release and bought them right away. They’re good, but not great. They solved some of the small annoying things, but they still make you very reliant on a pretty non-friendly app interface to control your headphones. The touch controls are ok but it hammers your ear drum when you tap on the ear cups. The ANC and sound quality seemed to me to be almost identical to the XM3s, which I also owned. Very good in both cases, energetic sound, punchy bass, and almost no outside noise and very low hiss. These are really good headphones, but sadly, still not a Bose-killer for me. The 700s have the ANC edge, the phone call clarity edge, the fullest sound, and the easiest setup and app usability edge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fred, we appreciate your in-depth review of the headphones. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks again for sharing your review and for choosing Sony. ~Ralph
Very good headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly I loved these headphone. I purchased them when they came out in 2020 after watching a slew of reviews and digging deep into causal audiophile subreddits. This year I had to replace them as they stopped working :( but they were so near and dear to me for almost 6 years. I decided to upgrade to the xm6’s. Used them al most every single day all through college and at my first big girl job too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinkies!
Thanks so much for sharing such a personal story and for sticking with us for all these years.
It is truly wonderful to know that your WH-1000XM4 was such a reliable companion from your college days all the way into your career! We are honored that they were part of so many big milestones for you, and we’re excited for you to start this next chapter with the WH-1000XM6.
We really appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort
Must have for parents & anyone else needing focus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this in black. It changed my life. I bought the midnight blue for my husband. He loves it. We are parents. Does it block out my child with a self-professed love of nonstop talking? Not if we're in the same room. But it does make everything much quieter when I need to focus. It helped me finish my degree. I listened to music on a flight recently. I did not hear the baby crying. I love the extra features, too. Simply touching fingers to the headset to navigate controls is awesome. Very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane! Awesome! We are so glad to hear that you and your husband is happy with the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Bliss
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best set of headphones I have owned. Yes, the price is up there but these are premium headphones. I've had them for a month now and I wear them about 5-6 hours a day. Super comfortable and don't give me a headache. I have a pair of wireless Beats and my only complaint is the comfort or lack of it from them just an hour or so into use. The sound stage and noise-canceling options are icing on the cake. The ability to "turn off" the sounds around me is amazing. If you are debating getting these headphones, they are currently on sale, get them! You will not be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRPhoto,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Good battery life, great noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claire,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the noise canceling, battery performance and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
10/10 highly recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these have truly been the best headphones, even for running. the sound and quality is truly amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelinaB!
Thanks for sharing your review with us! We are thrilled to hear that your WH-1000XM4 headphones are working out so well for you, even during your runs. It’s great to know they’re keeping up with your lifestyle and providing the sound quality you were looking for.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Fantastic purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing, are comfortable to wear, the batteries last forever, and connect to multiple devices easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pnknhead,
Perfect! We're glad that you like the sound quality, comfort, battery life, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph