Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Some of the best over the ear at headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter for over the year headphones she had an older pair that finally went out. She had them for years. We replaced them with these because she researched all the Sony headphones and these among the best after she got them, she absolutely fell in love with them and uses them constantly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErainaJ,
We are thrilled to hear that your daughter is completely in love with her new WH-1000XM4 headphones! It is wonderful to know that her research confirmed these are an outstanding choice and that she is using them constantly. We are also incredibly pleased that her previous Sony pair provided years of excellent service—that speaks directly to the quality and durability we engineer into our products.
Thank you for being a loyal Sony family and for the fantastic five-star review!
Best regards,
Dominick
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphone. Once I turned off the voice control setting, I was very happy with them. They would pause the music if they detected any talking
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AlexA!
We are so glad to hear that you are very happy with your wh1000xm4! It is great to know that the sound quality is meeting your expectations.
We also appreciate you mentioning the voice control setting. It sounds like you encountered the Speak-to-Chat feature, which is designed to automatically pause music for quick conversations. While many users find it helpful, we understand that it isn't for everyone, and we are glad you were able to easily toggle it off to enjoy your music exactly how you like it.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Best sounding headphones, with one annoying issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start off by saying I loved the Sony XM4's. They were very comfortable, easy to use, and sounded great. They could pair with 2 devices at once, so I could use them with my Iphone and Macbook together. I ultimately returned these though due to an annoying hissing sound in the right ear cup. I had tried many things to correct it, but after looking it up online, I saw many people with the same issue. The problem is with the way the noise cancelling corrects for quiet environments. If I deactivate the noise cancelling, the hissing goes away. However, I bought these to be ultra quiet. Hopefully Sony with correct this issue so I can buy an updated version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duckies,
We're glad that you like the comfort, user-friendly functions, sound quality, and multipoint function of the headphones. It's unfortunate that you had to return it because of a hissing sound. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
The Best of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a gift for my brother and he LOVES them. The sound quality is amazing and they look simple yet elegant. Ive tried them on and i see why he likes them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HappyCamper,
What a nice gift! We're happy to hear that your brother loves his new Sony WH1000XM4 and are pleased with the audio quality and design of it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, tell him to please check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Maybe this is the time to get one for yourself as a Christmas gift. Thank you for choosing Sony! Enjoy! - Marco
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t regret buying these headphones because they are exactly what I was looking for. They have noise cancellation, great sound quality and they’re really comfortable when they are worn. I would recommend buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user601210, thank you for taking the time to share your thoughts with us!
We are thrilled to hear that the WH-1000XM4 headphones are exactly what you were looking for! It brings us great satisfaction to know that the noise cancellation, great sound quality and comfort are standing out to you.
We designed these headphones with features like Adaptive Sound Control and Speak-to-Chat to enhance your listening experience.
We truly appreciate your recommendation!
Thank you for choosing Sony!
Best regards,
Stephanie
Superb, Premium Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever owned!!!!! I use them in the bus and train regularly, and I hear very little background noise. The feature set is unparalleled! These headphones hold a charge for 2 weeks when used only a few hours daily. The voice text notifications, voice battery power indicator, and built-in Google Assistant are super useful features I'd never had on headphones before. If you can afford these, buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PollyGlot, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Sony XM4s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned, the battery lasts weeks and fully charges in minutes I’ve had them for over a year now for the gym and they’re still like new
I would recommend this to a friendQuality Sony product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve purchased a lot of headphones over the years and can say that these are really great. Main use of them right now is for gaming and they are super clear with excellent clarity. Noise canceling capability is top notch. Very comfy fit; not too loose or too snug, fit just right. I can see these last for years to come — great quality. You are definitely getting what you paid for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katie, We're glad that you chose this WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Impressive Value
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality and comfortable enough to wear for a few hours. Great battery life too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ack0512, Thank you for this amazing feedback! We're extremely happy to hear you love everything about your Sony WH-1000XM4 Headphones. It's wonderful to know you are enjoying the audio quality, great battery life, and exceptional comfort for long periods of time. Thank you so much for your purchase and for the 5-star rating! -Jess
Excellent experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product Excellent service excellent price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JyotiK, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony WH-1000XM4 Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WH-1000XM4 is an incredible wireless headphone. i love the noise canceling purchased for long flights but have been using it more at the office and at home as well. very comfortable to use for hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidB,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the WH-1000XM4 headphones and their noise-canceling features throughout your day. Knowing they provide comfort during long flights, as well as at the office and home, means a lot to us. Thank you for sharing how they’ve become a valuable part of your routine.
Best regards,
-Fred
Perfect for every situation.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spectacular headphones - would recommend every single time. Clear sound, works great when walking, running, laying down. I use mine a lot for travel and it’s great for phone conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JorgeA,
Thank youf for sharing your experience with our XM4 and we are delighted to hear that you are enjoying the clear sound quality. Thanks for your recommendation and for choosing Sony! - Marco
Great Quality Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before purchase this headphone, I did a lot of research on it. I tried several other competitive brands (Bose, Beats, etc). This headphone has better quality even though it's pricey. It blocks off all the surrounding sounds. The ear pieces are very comfortable. It doesn't squeeze your head or ears. I would recommend it to anyone. You won't be disappointed. It's worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theresa, Great! Glad to hear that your research was worth it! We are so glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best Headphone Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They’re nice to use around the house when I’m cleaning, when I’m working and needing to concentrate, or if I simply want to lounge and listen to music. They’re comfortable. The sound is awesome. I like how you’re able to use the google assistant. I contemplated going for the beats because of their price, and I am happy I didn’t make that mistake. These are more expensive, but they are well worth the money spent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SummerTime,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Best bluetooth headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable. I can even sleep on my side with them. it charges with USB C, which is awesome because of the many usb c devices I have. The touch gestures, auto pause when taken off and noise cancellling on these are just some of the features that make it so great. The only negative thing is that it doesn't feel or look all that premium. I guess the lightness of the headphones had to come at a cost from somewhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nykwon, Thank you for your amazing feedback! We're glad to hear you like the comfortable fit, USB-C, touch controls, audio detection, and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Good headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life. Balanced sound, not too heavy with base, but enough to get a good punch. I listen to metal and jazz and way too many Teams meetings. These are great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MikeW,
That's nice! Thank you for your feedback and we are delighted to hear that you are appreciate the sound quality and battery life of our XM4. Whatever genre you are listening with, it will be awesome with the WH1000XM4. Thank you for choosing Sony! - Marco
Love this product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, they fit so well and sound amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvinashC, It's fantastic to hear you love the WH-1000XM4! The comfort and sound quality are indeed top-notch. Thank you for the 5-star rating and for choosing Sony! -Jess
Great friend for your ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ideal device if one is looking to escape from the noisy world. The sound quality is almost perfect. However you might have to switch the audio output during a call (on rare occasions, people have complained about not being able to hear me properly). With that being said, the design is really great, the earpads are soft and I’ve spent 5-6 hours straight with no urgency to take it out because of ear pain. It works with Siri but sometimes you will have to be close to the phone so it activates. It’s a device with a lot of potential and I even wonder whether the performance is better when paired with a Sony Smartphone or if it’s the same with all smartphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phil95,
We appreciate your in-depth review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
Better Than Apple's And Boss's Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better Than Apple's And Boss's Noice Cancelling True Wireless Headphones! The Build Is Great And the Comfortability Is Fantastic. The Sound Which Is The Most Important Aspect Here Is The Greatest I've Ever Experienced At It's Price-Point. The Noice Cancelling Is A Great Bonus That Will Totally Isolate Your Music And Podcasts From Disturbances From Your Surrounding Area. I Highly Recommend These, The Greatest Of It's Kind For 2020!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALLroy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Beat my expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to buy this at first, but it is amazing. The noise cancelling is good and it fits pretty comfortably and you can adjust it according to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmnaM, we're glad you like the sound quality and comfort of our product! Thanks for choosing Sony! ~Earl