Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones. They are comfortable and fold up for easy storage and transport in their own case. The sound quality and noise canceling are excellent; It's almost like stepping into my own private oasis when I put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puppikat,
Very nice! We're glad to hear that you're enjoying the headphones and liked the comfortable design and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Sony, the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony...the best. I love the brand, so when I was looking for noise-cancelling headphones, primarily for travel, that's what I went with. They work great, the sound is amazing, battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NumberCruncher,
Thanks for your purchase and for the time to write this awesome review. We highly appreciate this one. Thank you for trusting our brand when it comes to noise canceling headphones. We're glad that you chose our WH1000XM4 for its superb noise canceling capability, amazing sound quality, and long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good sound quality & Noise cancelation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to pair with good sound, battery life & better bass than previous sony xm3. New feature is ability to "auto hear" when mic detects someone talking to you, but I didn't care for that option personally. Must use touch controls to change volume, track, answer. Some people will not like that, but the device looks better without buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoodANuff, Awesome upgrade! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit, the noise blocking is excellent and for music and gaming is perfect. These block out background noise, would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiaH, we're glad you like the sound quality and fit of our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Good product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer for long hours flight. Great noise cancelling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelicaR,
We're really happy to hear that your Sony headphones have been a game changer for those long flights! Thank you so much for the generous 5-star rating and for highlighting the impressive noise cancelling feature—they truly make travel more comfortable and immersive.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a great product. I love the ability to be able to simultaneously connect with two bluetooth devices without having to disconnect from one of them. The sound quality, and noise cancelling is superb. There are more features than I really use, but these headphones are exceptionally capable, and easy to use. I don't think they're quite as comfortable as the prior generation (which I also use), the cushion around the ear isn't quite as soft... but some people may like it a little more firm. But that doesn't mean that they're uncomfortable, just not quite a cozy as the XM3. For the money, they're great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi firstrule,
We're glad that you like the sound quality, multipoint, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the cushion is greatly appreciated. Thanks for choosing Sony.
~Ralph
Listening
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality Great sound long battery life light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, Thank you for the amazing review! We're glad you like the great sound quality, long-lasting battery, and lightweight design of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Headphones review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I was let down a bit trying switching between devices, overall it is a really decent pair of headphones. Very comfortable with good noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cnurek,
Many thanks for the 5-star rating! We are glad that you are enjoying the comfortable fit and noise cancellation of your WH1000XM4. We're sorry to hear if you are having trouble when switching between your devices. Allow us to help turn this to a better experience.
For optimum performance, please make sure that the software of your headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
Please try some solutions on this article links below:
Unable to make a Bluetooth connection
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Using multipoint connection
https://www.sony.com/electronics/support/articles/00249936?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
Sublime audio quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the comfort and the audio quality to justify the price tag on them. The case that it comes with too is very well made and convenient. Would recommend these to anyone that is looking to treat themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SleepyFelipy, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting them on sale was worth it, the noise cancellation alone makes them worth a good buck and the sound quality on top of battery life is worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HLEON, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality and comfortable. I will buy again for my children
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammyfF, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Amazing Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. App is amazing. Only thing is that the pads get greasy a little easily but that isn't a deal breaker. The EQ is amazing once you fine tune to your liking. Also comes with 3.5mm cord as well as an airplane adapter, which is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris,
Thank you for your feedback! We're thrilled to hear that you're enjoying the sound quality of the WH-1000XM4 and that you find the app impressive. We appreciate your observation about the ear pads. We continuously strive to improve our products based on customer insights. It's great to know you love the EQ features and the included accessories.
Thank you for choosing Sony!
Regards,
- Stephanie
Good sound quality and noise cancellation
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them , great noise cancellation and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MATTHEWS,
Thank you for choosing Sony!
We’re elated to hear that you love the WH1000XM4 and appreciate its excellent noise cancellation and sound quality. Thank you for sharing your positive feedback!
Best regards,
-Fred
Headphones good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise canceling headphones. They have great bass and vocal clarity and are very loud. The case is built nicely and comes with all the accessories you would need. Definitely worth the money on sale or full price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Perfect for Morning/University Commutes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these!!!! They block out 90% of regular noises that I would normally hear on buses (light fixture buzzing), arguments, drunk party goers, and etc. They also make it more likely for me to have my own sense of space when I am anywhere. I get to be comfortable and well contained in the spaces that I'm in, like a I'm the only person in the world. The noise cancelling features, atmospheric pressure adapter, and different sound modes are added benefits that you never know you needed until you have it! I also have sound more headphones but these ones best them and I always have them on even in bed. They are also a beautiful black color and I am wearing them out but they aren't really showing signs of wear or waning sound quality. Best impulse purchase ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maya, Thanks for sharing your experience. We are thrilled to hear that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Amazing Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are great! The active noise cancelation is top notch. They are really comfortable too. I can wear them for 8 hours at a time without any problem. And the built in equalizer is awesome. I like my music with a lot of base and this allows you to customize that. And the headphones don't disappoint when it comes to sound quality. They give good, deep bass, and nice, clear vocals.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, thanks for sharing your review. We're glad that you are loving the noise canceling feature, equalizer, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Previous seemed better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 4 stars cause the headband isn't as tight as the previous model. Also, the passive noise reduction is not as good as previous model. I can hear more mid-frequencies coming through the headphones on this model. When I implement the auto-ambient control function I have to tap on the headphones to get the highest amount of noise cancelation from it. Despite what all the online frequency graphs are showing, this version is not as good at canceling higher mid frequencies than the previous version. Could have something to do with the hole for the sensor on the left ear. Don't really need that. I plugged it up, and disabled all the useless onheadphone-controls and keep it wired only. Wish they'd make a wired version, minimal controls, and Wired-only, with superior noise canceling for all frequencies especially ghetto-bass you hear from those stupid lowriders. or Jacked up funky mobiles with loud boom boxes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh,
We appreciate your in-depth review of the headphones. It's unfortunate that you are not having a complete experience because of the design and noise canceling function.
Make sure to adjust the headband of the headphones to achieve the best fit and comfort.
For optimum performance, make sure that the software version is updated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Hope this helps.
Your feedback about wired headphones with the same Noise Canceling features is greatly appreciated. Thanks again for sharing your review and for choosing Sony!
-Ralph
I would buy these 100%
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Love the noice cancellation and the bass in these alot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesW, That's awesome! We are delighted to learn that you appreciate the excellent noise cancellation and overall features of the WH-1000XM4. Thank you so much for your purchase and for the 5-star rating! -Jess
Love these headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the original XM1 (I think that is what they were called) and I returned them because I did not find them comfortable and for the price ($350) was not worth keeping. Flash forward a few years and I am a believer! Very comfortable, even for hours on end, sound is great and can now switch between 2 devices. I highly recommend this and since they are (were) on a Black Friday deal @ $298 it is a great deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FRinLI, Thank you for giving the product a perfect rating! We're very happy to hear you appreciate the comfortable design, great sound quality and the ability to switch between 2 devices using the multipoint function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
The best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife used these to cope with anxiety and over stimulation and it has been so helpful! She LOVES them. We’re so happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sykes,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM4 headphones have provided significant support in managing sensory sensitivity and stress for your wife. It is truly rewarding to know our products can contribute positively to your well-being. We sincerely appreciate you sharing your experience and allowing us to be part of this meaningful aspect of your lives.
Best regards,
-Fred