Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Comfortable enough for all day use. Solid battery and fast charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AcuPunK, we're happy to hear that you like the sound quality, comfort and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Noise Cancelling Headsets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headsets. I bought them for the noise cancelling effect, which has been working great so far. After I have been able to connect them to my older TV's and Tablet, I have this,wonderful surround sound effect. Even though I did not plan buying headsets,that pricey, it definitely was a good investment. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JanetH,
Thanks for the great review! It brings us great joy to hear that your Headphones are meeting your needs effectively! With their comfortable design, amazing Sound Quality and Noise Cancelling feature, we are glad they are a nice asset for you!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Weight
Boose headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason I bought it is obviously for the gym. I wanted something to be loud and clear and motivating when I’m on the treadmill, but I noticed it’s not that loud so I kinda don’t like that part of it other than that I like it’s a nice color it’s lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, KarlaV.
We are so pleased to hear that your WH-1000XM4 headphones are lightweight and that you enjoy the color. We designed them to be comfortable for active use, and it's great to know they are working well for you in that regard.
We also understand your comments about the volume. We apologize that the headphones are not as loud as you'd like, especially when you need that extra boost for your workouts. This is certainly not the motivating experience we aim to deliver. If you haven't already, we recommend checking your device's volume settings, as well as the Sony Headphones Connect app, to ensure the volume is turned all the way up.
Thank you again for your valuable feedback.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony’s best ANC to date
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried the Bose 700. I like the sound quality of the Sony better. The Bose is slightly more comfortable on my head but I do not like the midrange sound quality of the Bose. You have to try and listen to both for a direct comparison. The Sony app is very well made. The Sony’s are best on flights to get rid of the engine and people yakking loudly near you to listen to your high quality music.
I would recommend this to a friend - Pros mentioned:Sound quality
Still going strong two years later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my teenage niece and she uses and takes them everywhere. Headphones are still good, durable, sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StephanieT,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM4 headphones have become a reliable companion for your niece, offering great sound and durability for everyday use. It's wonderful to know our product is helping enhance her experiences wherever she goes.
Best regards,
-Fred
- Pros mentioned:Sound quality
Would buy again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of the headphones. The quality of the noise control/canceling is fantastic!
I would recommend this to a friend - Pros mentioned:Sound quality
XM4 is #1 in my book
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned every iteration of these. The sounds quality is second to none, the noise canceling excellent, the fit amazing on my giant head (xm3 and xm4 are good for big heads but equally comfortable on my petite wife's noggin), the LDAP, 3D audio, touch controls, adjustable noise canceling to add wind canceling or include voices, etc is all top notch. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spence,
Great! We're glad that you are having a great experience upgrading to the WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. The noise cancelling is great though does hurt my head after a while because it applies pressure. The fitment is quite good. But I give it 4 stars because recently I have had a problem, the headphones will randomly disconnect from my phone. It doesn’t happen often but if it didn’t happen at all, I would give this product 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianJ,
Thank you for hsaring your honest review o our WH1000XM4. We're glad that you like the fit and noise canceling capability of our XM4. We regret to hear that you are having issues with the connection. You may check these links to resolve this issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204575
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality, Weight
Excellent value, promptly delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.King of noise cancellation headsets, strong bass. Light to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackW! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work very well, I love them! Noise cancelling is also pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PintuG!
Thanks for taking the time to leave a review. It is fantastic to know that you love your WH-1000XM4!
We appreciate you sharing how well they are working for you, especially when it comes to blocking out the world around you.
The WH-1000XM4 includes Speak-to-Chat, which automatically pauses your music when you start a conversation, and Multipoint connection, allowing you to pair with two Bluetooth devices at once for easy switching.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was gift to my daughter for Christmas. She loves it and says the sound and noise canceling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Axeman87,
We're so glad to hear your daughter is loving her new headphones! It’s wonderful to know the sound quality and noise canceling made for a great Christmas gift.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Makes Traveling Much Nicer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very excited about these headphones! I've been traveling with an older pair and while those have been very good, there's little comparison in sound quality and noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC,
We are beyond pleased to hear how excited you are about your Sony WH1000XM4 headphones! It’s rewarding to know that the sound quality and noise reduction have made such a noticeable difference compared to your previous pair. Thank you for choosing Sony, and we hope they continue to enhance your travels!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Very good ANC headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for during the thanking giving deal. I owned a QC 35 II before this. This has the best ANC and now it connects to two devices simultaneously, which is sometimes annoying as the second device keeps disconnecting and reconnecting very frequently (QC 35 II had the same problem). Earpads are very comfortable for short durations. Sound quality is very good and better than QCs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Petarap,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Make sure to also set up the multipoint function correctly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
The best headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! They are very comfortable, have really good sound, and do a great job of cancelling noise. I have 2 pair and have purchased 2 other pairs for gifts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2Play, we're glad you love our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
pretty good a little slippy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for myself because my beats headphone cups were shedding everywhere. I find the sound quality is a huge upgrade but the headphones while comfortable can be a bit slippy if you wear them while laying down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OlyF,
We are happy to hear you are enjoying the significant sound quality upgrade and finding your WH-1000XM4 comfortable! The "slippy" feeling you mention when lying down can sometimes be minimized by slightly adjusting the headband to ensure the earcups have a secure, but not tight, seal around your ears.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Bass, Battery life, Sound quality
Great noice canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling. Great base. Great battery. Best headphones I’ve ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramon10, we're glad that you're enjoying the sound quality, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Excellent Headphone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really happy about my recent purchase. These Sony headphones have great sound, were very easy to set up, and are extremely comfortable to wear. Highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyD22, Perfect! Good to hear you're satisfied with the great sound, ease of setup, and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Great buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and noise canceling comfortable long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blion,
Perfect! We're glad that you are enjoying the comfort, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
My Sony Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fit perfect, love the sound, easy to learn. A great purchase for me. When I need to be on a call the noise canceling is a great feature. I like that I can use the app to make changes. Thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mark,
That's nice! It's good to heat that you are enjoying the comfortable fit, awesome sound quality and most of all the noise canceling capability of our XM4. We're glad that you are pleased with your purchase. Using the Sony app will help you customize the settings of your XM4 to your liking. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Peak (on sale)
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome, I use these to jump rope and relax on my patio. The noise canceling is awesome and does its job. My son has autism and uses the ANC when he's in large crowds. My favorite feature is the quick ambient mode, simple hand over the right headphone and you can have a quick conversation, even lowers your music volume for you, hand off and it goes right back to the volume you had it and noise canceling on. The app works like a dream. Only complaint is it's slow for the app to recognize the headphones are on, but could be my phone or my lack of patience lol Worth the price when on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddyRo,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you and your son are enjoying the noise canceling function, ambient sound, and Quick Attention Mode of the headphones. Your feedback about the app is greatly appreciated. Make sure that the app is updated. You may also want to restart your mobile phone.
Hope this helps. Thank you for choosing Sony!
-Ralph