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Customer reviews

Rating 4.7 out of 5 stars with 12536 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 12,536 reviews
  • Rated 5 out of 5 stars

    Best bang for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these. Been waiting for them to go on sale and got them for a great price. Wonderful sound quality. Absolutely no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyB,

      We're thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic that you were able to get them at a great price and are enjoying the wonderful sound quality. Thanks so much for the positive review.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Very Comfortable and nice Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. It is very comfortable to wear and sound is really great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shihan, Thanks for the positive feedback. We're glad you are impressed with the sound quality and yes, they are indeed comfortable to wear. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelling Headphone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling headphones that didn't produce any pressure like other ones I have used so I'm able to wear them for extended hours. I also like the added feature of the software so you can tailor the sound to how you like it. I found pairing the headphones with multiple devices easy and worked without issue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshCountach,

      Great! We're glad that you like the comfort, dedicated app (Sony Headphones Connect app), and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones money can buy. I’ve had my first pair for 6+ years and the only wear is on the ear cuffs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great noise canceling!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The noise canceling is really great, I have young children and my one kid has a squeal that will split your ear drums. I put these babies on and tho I can still hear his squeal that rivals Mariah Carey’s highest octave range, it’s so much more bearable! Aside from that, the Sony app that comes with it is pretty cool I like to use it to change some settings. I think there’s definitely some quirks to it but overall great noise canceling comfortable and light headphones I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nerdymomof3,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Cans

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The sound is great although not the best bass. They are so comfortable I can wear them for hours without feeling pressure on my ears. I really like the easy controls for skipping tracks or replaying ones I especially like. Raising or lowering volume is a snap. Of course not struggling with a cord is nice. I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MAJH,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Make sure to take advantage of the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Quality headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality and sound of the headphone and also affodable to buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timilsina,

      We are honored to hear how much you love the quality and sound of the Sony WH-1000XM4 headphones, and we're especially glad you found them affordable to buy! We work hard to combine premium, industry-leading noise cancellation and superior audio performance with great value.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling out there

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones from top to bottom. Amazing noise cancelling capabilities, which are what I care about most. Sound quality is above average and they're comfortable enough to wear almost all day. I have a small creak in my right ear cup which is a little annoying but otherwise, these things are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gramps! Thanks for the review. We're glad that you loved your headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks, -Craig Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the xm4 I had the bose but they did not feel as good of a quality as these. the noise cancellation was a bit iffy however I could over look it as I live in a very busy overcrowded city and so I cut the headphones some slack!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skky0,

      We are delighted to hear that you are loving your WH-1000XM4 headphones! It is wonderful to know that the build quality stands out to you, especially when compared to your previous experience. We completely understand that living in a bustling, overcrowded city is the ultimate test for any noise-canceling technology, and we appreciate you giving them a chance to shine in such a demanding environment. We hope they continue to provide you with a peaceful escape during your daily commutes!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    win $400 to buy best buy goods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, i'm in love. perfect for working out and taking sales calls. i can run with them and they remain on my head. the color is beautiful and the charge last a long time. 10/10!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DerekC, We're delighted to hear that you are pleased with the audio quality and comfortable design of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Craig Sony_US

  • Rated 5 out of 5 stars

    A good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on a whim. But I do not regret this decision at all, great sound, incredibly comfortable to wear, and great features! Definitely recommend if you want to invest in good headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JessicaS,
      Thanks for your recommendation! We're glad that you are happy with your purchase and you like the sound quality, noise canceling feature and comfortable design of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very Happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used over the ear headphones in a long time. These are much better than I expected. They are very comfortable and the noise cancelling is amazing. Very satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KrzyKat,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great audio. Easy to use and to carry on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KrystinaA, Fantastic! We're thrilled to hear that you're enjoying the comfortable fit, exceptional sound quality, user-friendly features, and portability of your WH-1000XM4! Thank you for choosing Sony. - Romeo Sony_US

  • Rated 5 out of 5 stars

    Real does a good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had sound cancellation headphones before. They were more than I wanted to spend, even on sale. But I am glad I did and wish I had got them years ago. These work well. Use them at gym, beach and even at home if watching something when I don’t want to bother anyone. Just about tunes everything out. My wife’s not crazy about that. ;-) Battery lifer is good but not great when compared to my previous Sony headphones. Not sure but maybe something to do with sound cancellation ?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamB, Excellent choice! We are glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable over my ears. Sound is clear. Does a better job blocking out sound than other earphones I've had. I have told many friends about these. I found the price worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kcameron,
      That's nice to hear that our WH1000XM4 does its job in blocking unwanted noise but still has its awesome sound quality. We appreciate your recommendations. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Better made than Soundcore

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable and amazing sound quality. I used to have a pair of soundcore headphones that I used before these, but I needed a new pair since one of the headphones snapped off at work. These feel like they’re made a lot better, so even though they are expensive, they’re made nicely. I recommend them for sure!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kerstin, Thank you for the amazing review! We're very pleased to hear you like the super comfortable fit, excellent sound quality, and overall features of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery life. Comfortable with great noise cancelling. Sometimes difficulty connecting with more than 1 device.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewer2018,

      We're glad that you like the sound quality, battery life, comfort, and noise canceling function of the headphones. Your feedback about the multipoint function is greatly appreciated. Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.

      Follow these steps to hear sound from the second device:

      1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
      2. Stop playback on the first connected device.
      3. Close the audio (music) application on the first connected device.

      You may also find these links helpful:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680

      Hope this improves your experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and noise cancellation. Dont hurt my ears after an extended period of time like most do. The noise cancellation works great with or without audio playing which I use for both.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,
      Awesome! We are very glad that you like the quality, noise canceling features and comfortable fit of your Sony headphones. Your satisfaction is our top priority. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Highly Recommend for Over Ear Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones! The sound quality is great and the set is light on your head but doesn't feel flimsy. Noise cancelling is amazing too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SavannahW,
      Great! Thank you for your feedback. We're thrilled to hear that you are amazed by the awesome sound quality and superb noise canceling capability of our XM4 as well as the light weight design. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    best headphones yet

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best headphones on the market easy to use comfert and better then beats and bose and on top of thet way better then jbl or anything on the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TimothyC,
      That's awesome! Thank you for sharing your feedback and we are truly happy that you appreciate the comfortability and performance of our XM4. Thank you for choosing Sony! - Marco Sony_US