Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Reliable headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Has had no issues for over a year despite a few drops. Comfortable around the ears. Comes in nice colors as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SangK,
That's great! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
Very nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is amazing. Super comfortable. Sound cancelation is phenominal. Used Bose for a very long time but switched to these and i am not at all dissapointed. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tdrucken619,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality, comfortable design of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
Great sound and battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life seems good even after over a year of daily use. Wish I would have gone up to next model where you can connect to 2 Bluetooth and switch between. Only complaints are that when charging and using 3.5mm jack there is some feedback, and the rest pieces didn't allow much breathing for long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmjcp, we're glad you like the sound quality and battery life of our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Great Sound, Mixed Features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound very good and the features they come with can be very useful, though some of those features have a few annoying knacks that could annoy some people. Again, if sound is all you care about, these are great noise cancelling headphones that sound fantastic. Now for the issues. These headphones have a few quality of life features. For example, if you're wearing them and you begin walking, it'll turn off noise cancelling. Sometimes. If you tap the right headphone, it'll pause. Sometimes. If you take off your headphones it'll pause your media automatically. Sometimes. There are some great features though a lot of them are unreliable. These features can be turned off via the headphones app if it annoys you. Overall, a solid pair of headphones. I give a thumbs up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CollinT,
Thank you for sharing your experience with our Sony WH1000XM4. Your feedback is highly appreciated. We're glad that you are satisfied with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco
These are the best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my daughter for her birthday. She absolutely loves them. Great quality, amazing sound quality and they feel good on her ears. She claims they are the best noise-cancelling headphones she has ever used! She is very happy.....so I am happy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaTooToo, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Dear Headphones: Stop listening to me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound plus lighter and more comfortable than previous generation. My complaint: the xm4 keeps listening to me and pauses the audio every time it thinks I'm talking, such as when I cough or breathe. Please show me how to disable this useless feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnN,
Thank you for sharing your feedback and while we're glad that you like the comforatbility and audio quality of our WH1000XM4, we regret to hear that you are having this issue. Please allow us to help so you can enjoy your XM4 without any problems.
You may find this link helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones. The build quality is good and the noise cancelling is even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lucas,
Thank you for choosing Sony!
We couldn't be happier to hear that you're enjoying the WH1000XM4 headphones! It's fantastic to know that you appreciate the build quality and are impressed by the noise-cancelling feature. Thank you for sharing your experience with us!
Best regards,
-Fred
Still fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know there's newer and better out there now, but these are still FANTASTIC headphones. Use them all the time and they work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, JesseS!
We couldn't agree more—the WH-1000XM4 headphones are still FANTASTIC! Even with newer models available, the XM4 continues to deliver a top-tier combination of sound quality, industry-leading noise cancellation, and comfortable performance that makes them a reliable and effective choice for daily use.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving this headphone. Noise cancellation is outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doobie,
We're so glad to hear that you're loving your Sony headphones and that the noise cancellation truly stands out for you. Thank you so much for your fantastic 5-star rating—advanced noise cancellation is one of the defining features of the WH1000XM4, making every listening session feel immersive and peaceful.
Thank you for choosing Sony—wishing you an amazing day!
DiegoV.
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these were great headphones nice sound felt comfortable the bass was good the noise cancelling was great all good to go and the price great as well . unfortunetly mine fell apart and i didnt have a way to replace them so i had to trash them . but if i find another sale for them i may order another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coolbud,
Thank you for sharing your experience with the Sony - WH1000XM4! We're elated to hear you enjoyed the sound quality, comfort, and noise-canceling performance. We're sorry to hear about the issue you experienced with your pair. We hope you you'll consider giving them another try in the future—these headphones are designed to deliver an excellent experience, and we appreciate your loyalty to Sony products.
Regards,
Dominick
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound ASC and NC got great sound as well……..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadMax86!
Thanks for sharing your feedback with us! We are immensely pleased to hear that the WH-1000XM4 headphones are a great fit for you. We're especially happy to know that the sound quality is a standout feature.
We designed them with both Adaptive Sound Control and our industry-leading noise cancellation to make sure you have a fantastic listening experience no matter where you are.
Thanks so much for choosing Sony!
Best regards,
Estefany
Great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is awesome. I love the way it folds away into the carrying case and is compact.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Greatnoisecancelling,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the noise-canceling feature and the compact, convenient design of the WH1000XM4 headphones. It’s wonderful to know that the folding mechanism and carrying case enhance your experience, making them easy to take wherever you go. Your feedback truly encourages us to keep delivering products that combine performance with thoughtful design.
Best regards,
-Fred
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I have used them for school and the gym and they have held up wonderfully in the two years I’ve had them. The noise cancelling works very well and they are so sturdy. I haven’t experienced them slipping at all which i am grateful for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EstrellaV,
That’s great feedback! We are thrilled to know your WH-1000XM4 headphones have delivered excellent noise-cancelling and proven to be durable and secure for both school and the gym over two years.
Thanks for choosing Sony. Best regards, Eliab
Great value for quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is very good for sound and noise canceling. It is light. Great value. Better value compared to the newer model and comparable Apple headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristadossR,
Great! We're glad that you are pleased with the sound and noise canceling capability of our WH1000XM4 as well as the lightweight design. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you first get them, they take 3 hours to charge. It is nice that there is a voice that says whether they are on or off if you don't want to look at the code of lights blinking at you. They are definitely grey. Silver to me implies some level of metallic color. They are just a matte grey. I got these cancel out bass music and domestic disputes from my obnoxious neighbors. They do a really great job doing that. There is a point at which they no longer cancel out the bass noise by merely being on without any additional audio being piped in. The case they come in is nice and hardy. Bluetooth pairing them with my phone was super easy. I would definitely buy these again. Would that they just came in more interesting colors than black and grey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatBunnini We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony headphone xm4000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and ease of use, overall an excellent headphone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelM,
Thank you for choosing Sony!
It's truly wonderful to hear that you appreciate the sound quality and ease of use of the WH1000XM4 headphones. We're delighted to know that the product has made such a positive impression on you.
Best regards,
-Fred
Sound and fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit. I love that I can swipe the headphone and change the song forward or backward, I can halt sound by placing my hand over headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 2kidMom,
That's nice to hear to that you are enjoying your new Sony WH1000XM4 and loving the awesome fit and sound quality of it as well as the touch sensor feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Much better than surface 2 and Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I have tried the big 3 consumer NC headphones and these beat the other two. I love Sony sound, but the new EQ has something for everyone. You can dial in a Bose-esque sound profile. I wear for 4-6 hours per day constantly streaming and I get 4 days use from these (NC on). Get them on sale, these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrDres, That's great! Thank you for the awesome review! We're thrilled to hear you love the sound quality, adjustable EQ, long-lasting battery life, and overall features of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony on the come up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far, the best noise canceling headphones on the market. The durability of the materials and the build of it really does, make you feel like these are top of the line headphones, and not like those other ones where they use cheap materials. The comfort on this thing is immaculate, and I have a big head, so that says a lot. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shabadinglabadong,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Quality Product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have many merits: They sound great using Blue Tooth. They are comfortable and easy to used. Their noise cancelling works well. I need to live with them to make further evaluation. Best Buy matched the Amazon Prime Day price with a faster delivery date. I also got a small rewards discount.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MMNak,
Awesome! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph