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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12360 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 12,360 reviews
  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones great sound quality and bass, would recommend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidP, we're glad you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Helpful with loud surroundings!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Kris,

      We're thrilled to hear that you love your WH-1000XM4 headphones and that the noise-cancelling feature is so helpful in loud environments. It's fantastic that our technology is providing you with a more peaceful listening experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Another winning headset from SONY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An exceptional set of headphones. A lot of automation and sound tailoring possible with the Sony application. They are very comfortable and the noise cancelling is A+. I felt that I had to custom set many of the features to work well for my usage, but kudos to Sony for having that level of customization in their application.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennNYC,

      You made the choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its super confy to wear and use it for hours. Noise cancellation is great. Manage two connected devices really well. Good quiality of materials and finishes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi brisbie007,
      Great! We're glad that you are enjoying your new Sony WH1000MX4. We're happy that you appreciate the noise canceling capability, comfortability, quality of the materials and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise-cancelling headphones. Comfortable and the noise cancelling feature is really, really good; I wear these all day at work as the ability to pair to 2 devices simultaneously is a game changer. The recent Sony headphones app update fixed a few issues I was having with Adaptive Sound. They’re perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lapizR, Thank you for giving the product a perfect rating! We're thrilled to hear you're enjoying the comfortable fit, industry-leading noise cancelation, and multipoint connection feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The Travel Endgame

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are other wireless headphones out on the market that are technically better, but at over half of the price without much of a difference in performance. The sound signature is great for casual listening, don't get these for your dedicated listening sessions for audiophiles, this is not your product. However, if you are used to headphones that come bundled with products, these will blow your mind. The sound cancellation is some of the best I have ever heard and the gesture controls are amazing. The one complaint I have is that one audio codex is not accepted, I forget which one, but it means I cannot use these on my TV wirelessly without substantial delay. Get dedicated tv headphones for that purpose. No issue though on iphone or android

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PSGamer, You've made an excellent choice! We're glad you like the great sound quality, excellent noise cancellation, and amazing touch control of your Sony WH-1000XM4.
      Note: This headset supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and LDAC.
      The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Please check the AV sync settings or any related settings of your TV to minimize the audio delay. Hope this helps!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Very nice headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently used these on a long flight and the noise cancelling features worked well. These headphones maintain their charge for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChrisOKC,
      Perfect! Thanks for your feedback and we're glad that the noise canceling feature of our WH1000XM4 worked well and has a great battery life. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Pretty Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones a lot. Pretty comfortable and light. Nice features and noise cancellation. They do not feel expensive but function like they are. I liked them enough to buy me and my brother a pair. The black pair is low key but the midnight blue pair adds a little touch of color but both are still subtle.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsean, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are great. Excellent sound. Good value. Best Buy is my electronics store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, AnthonyT!

      We are so happy to hear that you are enjoying the excellent sound and value of your WH-1000XM4 headphones! It is great to know that you had a positive experience picking them up at Best Buy as well. We strive to provide that industry-leading noise cancellation and audio quality in a package that feels like a great investment, so we're thrilled to hear we hit the mark for you.

      Thank you for choosing Sony!
      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    love the noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sony noise canceling headphones this is my 4th pair between me and family. I love them the most when flying. I was on a flight with co-workers and i could see them looking annoyed... apparently a baby had been screeching for at least a half hour. I wouldn't know because I didn't hear any of it. If you can get them on sale they're a great pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nothappy, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted a good headphone and I tried many others…. But Sony XM4 ticked all the boxes of modern headphone . Bass, treble and battery life… nothing to complain about..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good for the plane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these when I knew I was going to fly overseas, pretty good noise cancellation, could be a little louder but still loud enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisS,
      Thank you for your feedback! We are thrilled to hear that the WH-1000XM4 helped make your overseas trip better with their noise cancellation.

      These headphones are designed to deliver exceptional sound quality, long battery life and smart features like Adaptive Sound Control that adjusts to your environment.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Top of the line Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have ready great sound. HPs are very customizable for a person's noise cancelling preferences. They are very comfortable to wear. Damien, Store Manager, at Arundel Mills MD store gave me the sale discount because the sale price had ended unbeknownst to me 2 days earlier. So I got a ready great price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Thank you for the amazing review! We're thrilled to hear you're enjoying the great sound quality, customization using the companion app, industry-leading noise cancelation, and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Ten!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best in quality performance and sound. Excellent noise cancellation i am spoiled having side controls . comfortable easy to pair items for plane are in case . disappointed with nothing ! Very pleased

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Magee, Wow! We're glad you like the excellent noise cancellation, comfortable fit, easy Bluetooth pairing, great sound, and overall quality and performance of your Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Headphones of all time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i’ve ever owned. Sound quality and battery life are amazing I charge them once a week and the noise canceling is phenomenal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexisG,

      That's great! We're glad to hear that you like the sound quality, noise canceling and battery performance of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Top Notch Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headphones as an upgrade. I thoroughly enjoy listening to my music on them. They are super comfortable and perfect for blocking out background noise, including airplanes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jzgm, You've made an amazing choice! Thank you for upgrading to your new Sony XM4. We're glad you're enjoying the comfortable fit and excellent noise cancellation of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    The Best A/N/C Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones, I had the 2nd generation and those were already quality headphones and these are still miles better, the notice canceling is top-notch. They are just as good as the Bose 700 which I have tried as well, even more comfortable, and for about 100 dollars left a much much better deal. Sony knows what they're doing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KWM318, you definitely made the right choice. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony xm4 headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling on these headphones are excellent. These are the best headphones you can get for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,

      We are thrilled that you’re enjoying the excellent noise cancellation of your WH-1000XM4 headphones! It is great to hear that you find them to be the best value for the price, especially with the HD Noise Cancelling Processor QN1 and Dual Noise Sensor technology providing such an immersive experience. With up to 30 hours of battery life and the ability to fold into a compact case, they truly are a reliable companion for any environment. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them mostly for study sessions and the gym the ANC is good keeps most of the noise out and the controls are a bit tricky at first but you eventually get the hang of it. And the baterry life is really good as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi everpt,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Exceptional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned pretty much the previous 2 generations of this and this model is by far the best. It’s lighter, and I love how we can finally connect to 2 devices! Took them long enough. I’ve been a fan of the touch features and being able to hold a hand over the ear cup to let sound in. Now you can enable when you speak for it to stop playing and that’s super convenient but of course can be annoying sometimes too. But I definitely recommend these over any of the other headphones on the market.

    I would recommend this to a friend