Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great price. Beats the Bose.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it so much I bought my in-laws the white and blue one. The sound is excellent. The Bass is not heavy. Worth the price. I know the 1000XM5 is out but I can't imagine it being that better than what they have already made. The battery is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuyDao, Awesome! We're glad you love the excellent sound quality and long-lasting battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best headphones ive had
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these coming up on 2 years and they still work like the day i got them very good quality and very durable.
I would recommend this to a friend- Pros mentioned:Sound quality
The best got better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are almost guaranteed to fit anyone right off the bat. The sound is stellar. The ANC is unbelievable. The look is incredibly clean. The functions are above all else. Even the app glows well to have the added functionality. I highly recommend these to everyone and area WELL worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonic44, Thank you for the perfect rating! We're thrilled to hear you like the amazing fit, sound quality, noise canceling feature, and clean design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good headphones especially for the gym don’t fall your head and good sound quality and they have a extremely long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickP, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They’re so easy to use and the noise cancellation is perfect for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hailey,
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM4 headphones have made your travels more enjoyable with their ease of use and effective noise cancellation. It’s rewarding to know the product supports your lifestyle so well. Your feedback truly means a lot to us.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones I’ve ever owned! The sound and quality is amazing. I’ve had them for 2 years now and the battery lasts forever too. Definitely worth the investment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrinaA,
That's very nice to hear! We're glad that you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
I prefer Sony WH-1000XM4 over the others
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best noise cancelling headphones I have tried. Better than Bose or Beats at the same price level. These are comfortable. The mic is great for calls and zoom sessions. Then, when you need music the sound and clarity are the best without being overly base thumpy. The case is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill73,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great product!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price, and I would definitely recommend it to others.
I would recommend this to a friend- Pros mentioned:Sound quality
Good one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality of speaker. Mic bit disappointing for voice calls sometimes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VijaykumarK,
We’re glad to hear you’re enjoying the excellent sound quality of your WH-1000XM4 headphones! Regarding the microphone, we recommend ensuring your firmware is up to date via the Sony Headphones Connect app, as updates often include optimizations for voice clarity and pickup.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Excellent headphones - def recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are reviewed as one of the market's best, so I had pretty high expectations. They're comfortable to wear, sound great, and look good. I would definitely recommend them. My only complaint is the passive noise cancellation works so well that it makes my ears warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TjSnell, Great! Good to know that you like the comfort, look, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Headphone Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work amazing. Charge lasts a while, noise cancelling ability is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brenley, You've made an excellent choice! We're delighted to learn that you like the exceptional audio, noise canceling feature, and amazing battery life of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
A solid headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the perspective of a college student, these are really great headphones as they are comfortable to wear for extended time periods and I especially love their noise-canceling feature. Would also recommend downloading the Sony app as this allows you to customize the headphones further to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn2,
Great! We're glad that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
comfortable great noise cancelling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are very comfortable and I love the feature where you can cover one headphone with your palm and can hear the ambience sound. Noise cancelling works great. Highly recommend these for travelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaJ, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Another great product from Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones, yet I will say that the touch controls are a bit finnicky at times, so I have them disabled. Other than this minor point, the sound quality and the noise-canceling are rivaled by few. The color is also a nice matte finish that is neutral enough to not stand out. These come with a carrying case and pack down well enough to travel with. I recommend wearing them around your neck though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pioneer, Great! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Like this new headphones over Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already owned one Bose QuietComfort 35 II wireless Bluetooth headphones. The sound is great, but it can't cover my ears fully which makes the noise cancellation function less effective. I tried the new Sony WH-1000XM4 at a local Best Buy store and really like the comfort and sound quality. : )
I would recommend this to a friend - Pros mentioned:Comfort, Weight
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and comfortable.. little bit of a squeeze feeling after a while. Maybe needs more time to break in. But sounds awesome and the features are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel,
Thank you for your honest feedback. We're glad that you are satisfied with the design and comfortability as well as the awesome audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazong so is the battery life, but sound horrible when paired with my ps5 or as soon as i start a game on my pc.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, LindsayV! We're glad you like the sound quality and battery life of the headphones. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Love it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have wonderful sound and noise cancelling. They are also very comfortable to wear. These may slide off, so make sure you adjust them well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaR,
Thank you for the 5-star rating and we're happy to hear that you're enjoying the sound quality, noise canceling and comfortable design of the headphones.These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Bass, Sound quality
Beautiful Sony!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unmatched sound and functionality! Sony has always been my favorite when it came to bass, and these didn’t let me down at all! The work seamlessly with my iPhone and computer! I was going to get another headset for my laptop, but I don’t need ot with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CapturedDreams, Thank you for the awesome review! We're thrilled you like the amazing sound quality, deep bass, seamless Bluetooth pairing, and overall features of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Weight
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of Headphones. I prefer these over the Beats over the ear studio because they're much lighter. Way more comfortable to wear. I wish they were wireless with the new PS5 but hopefully they'll come out with an update that allows them to. The Best Buy exclusive navy color is gorgeous.
I would recommend this to a friend