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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12363 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 12,363 reviews
  • Rated 5 out of 5 stars

    EXCELLENT headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my daughter after she started eyeing mine. I'm a bit of a headphone hoarder and have way too many pairs given that I only have 2 ears. The sound on these rivals the AirPods Max, for a much lower price (about half at the time of this review). The noise cancelation is amazing, the sound quality stunning, and the best part - they fold up, unlike their expensive competition. If I'm going on a trip and space is at a premium, I'm choosing these over the AirPods Max. For me, I can't really even tell a difference in sound. I wanted to buy the xm5 for myself, but honestly I can't justify it as mine still work perfectly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLA2018,

      Fantastic! You've made a great choice! We are very happy to know your satisfaction with the amazing noise canceling feature, superb sound quality, stylish design, and reasonable price of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Comfortable with great sound quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are in my opinion the best headphones money can buy right now. They are very comfortable and sound amazing, deep bass, clear mids, and clear highs. The highs aren't so sharp that they're ear piercing though but they are very clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, we're glad you like the comfort and sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Pure beautiful sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these when I want the world away and listen to great sounding music, best set of headphones I have owned, light weight and stays on my head when I mow the grass, no mower just great music backgrounds I never knew existed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wolfthom,

      Amazing! We're glad that you like the sound quality, weight, fit, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent choice of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise reduction is superb! Fortunate for me the newer model M5 came out a few days after my purchase. The sound remains the same but the new features such as the larger ear pads make them that much more comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OldGeek,

      We're glad that you like the sound quality and noise canceling function of the headphones. We also understand where you are coming from regarding the XM5s. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, noise cancellation and long battery Good product for long flights

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shlok, Amazing! We're glad that you are enjoying the sound, battery, and noise canceling. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Best noise cancellation headphones for the price !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were worth the price, as it has immense noise cancellation and noise adaptability. The audio is adjusted to the environment and its good with the fitting. The only issue is its swivel as it tends to break often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUPER Comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to drown out noise as I work from home and they did not disappoint! The headphones are very comfortable even after hours of use and the ambient noise feature is great. I initially went into the store thinking I would get a pair of Bose headphones, but am so happy I decided to browse around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sally, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great cans!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and sound for my dad who has hearing issues. The nose cancelling on flights are what tsealed the deal for him.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adrianh,
      Nice! We're happy that you dad like his WH1000XM4 and were able to help him especially with his flights, thanks to the awesome noise canceling feature of the headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Great Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head set. The noise canceling is pretty amazing. Got it for my work from home office. Being able to connect to two devices at once is great. The mic could be a bit better, but works sufficiently well. Battery life is plenty sufficient. Got it on Black Friday sale, so price was reasonable. I only wish there was a mute button on the headset, which is the only reason I gave it 4 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zduris,

      We're glad that you like the noise canceling function, multipoint function, and battery life of the headphones. Your feedback about the mic and having a mute button is greatly appreciated.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Revolutionary headphone at its best version

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are revolutionary. I can get work done at the office even with people having conversations a few feet away. You can go on a plane and can enjoy the movie. During the pandemic, we don't do these but the revolutionary technology still stands. On top of everything else, it has great sound. Other high end headphones assume some really quiet environment to sound good. I've had great sounds at 3AM in the morning off some high end headphones but daily noise it's just not that great sounding. With the Sony, you can hear the details in your music during the middle of the day, going for a walk on a noisy street (with safe walk only paths) or just for a nap. For all movies, I just use headphones now. Roku lets you watch a stream from your phone while watching on the TV and we just do that when we watch a movie together. These headphones give you peace and quiet when you need it and loud and noisy when you need them without bothering anyone else and letting anyone else bother you. Game changing technology.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkShr,

      Awesome! We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Simply the best hands dwon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried many headphones and these are by far the most comfortable and have the best noise canceling aside from the apple airpods max, but the airpods max are too heavy in my opinion and too expensive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flakotech, You've made an excellent choice! We're thrilled you like the comfortable fit and great noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been using my headphones for months now. Besides having the best noise cancellation, it isn’t something fragile, the battery lasts at ly week for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicole, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    I prefer Sony WH-1000XM4 over the others

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best noise cancelling headphones I have tried. Better than Bose or Beats at the same price level. These are comfortable. The mic is great for calls and zoom sessions. Then, when you need music the sound and clarity are the best without being overly base thumpy. The case is great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill73,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do transcript work and this works perfectly. It blocks outside noises, but when I speak it allows me to hear room noise. A charge lasts a long time and it turns off automatically. Plus with wireless, I can move from my computer without removing headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happycamper,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Happy with choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them. Comfortable, great sound. Glad I purchased them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MBC26, Thank you for this amazing review of your WH-1000XM4. We're glad you love the incredible sound quality, exceptional comfort, and overall features of your headphones. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Absolutely Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair that I’ve bought, one for me and one for my girlfriend! They hold up extremely well and the sound quality, noise cancellation and the comfort are all top tier! Highly Reccomend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Nick! We are glad to hear that you are happy with your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them so far! Sometimes they fall off my head because they're big but it is not a big issue. Sound quality is nice and I like that it connects to two devices at the same time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Tien!

      We’re so glad you’re enjoying the sound quality and the Multipoint connection on your WH-1000XM4—it definitely makes switching between devices much easier! We appreciate your feedback regarding the fit; while they are designed for comfort, we’ll keep your comments in mind for future improvements.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good Christmas gift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girl said she loved them , i got them for her last year still works perfectly. Would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WllilsonA,

      We are very glad to hear that your gift is still performing perfectly a year later! It’s fantastic to know that she is loving the experience and that the headphones have stood the test of time. We truly appreciate you recommending them to others.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Love These Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Excellent sound! Great canceling noise too. Was great on the plane. Long battery life! All around great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryH,
      That's perfect! We are thrilled to hear that you are pleased with the audio quality and noise canceling capability of our WH1000XM4 as well as the long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awsome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best noise canceling i've used. Music quality is really great. Greats mids and highs and awsome bass. Not much but you definitely gonna notice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayM,

      That's awesome! We're delighted to hear that you like the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US