Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12363 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 12,363 reviews
  • Rated 5 out of 5 stars

    WH-100XM4 Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! You can hear a lot of the detail. The balance between the vocals and bass is perfect. The Noise cancellation on the headphones is great. It doesn’t cancel out every single thing but other than that it is good. The app it comes with as well is leagues above the others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patrick, good to know that you're enjoying the amazing features of the headphones like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter and the sounds is terrific. I love the background noise feature and they are comfortable. I’ll be buying myself a set

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mayk,
      That's very sweet of you on getting your daughter a new pair of headphones! Nice to know you love the amazing sound quality, noise cancellation/ambient sound, and comfortable fit of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We are looking forward to your next purchase and thank you so much for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Very comfortable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was suprised at how lightweight the headset is, and not bulky at all. The sound is great and if you use the accompanying app you can customize the touch shortcuts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deni,

      Great! We're thrilled that you like the weight, design, sound quality, dedicated app (Sony Headphones Connect), and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Better than AirPod Pros

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some excellent headphones. I have had apples AirPod pros for 2 years and I loved them but they always lacked in the sound quality department but as soon as I put these on everything changed. These are the best sounding headphones I have ever had. From the smooth highs and the perfect base these are a great buy for those who just want amazing sound quality with all the bells and whistles that all these earbuds have and The noise cancellation is a lot better than I thought it would be.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ethan,
      Thanks for sharing your feedback and for giving our Sony WH1000XM4 a 5-star rating. We are very happy that you are pleased with the audio quality and noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and headphones are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi billd10, That's great! We're thrilled to hear you like the excellent sound quality and comfortable fit of your Sony WH1000XM4. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Worth the hype

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down amazing. Thats all i can say. They are comfy, sounds amazing, and block out all the haters

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Zaryab,
      Thank you very much for your feedback and we are truly happy knowing that you are pleased with the audio quality, comfortable design and with the noise canceling feature of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while for me to purchase these but I’m glad I did. Got them to study for school and love the noise cancelling feature

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ToriD,

      We could not be more pleased to hear you're loving the XM4 Headphones! Using them for school and enjoying the great noise cancelling feature sounds like a solid choice.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    IT’S SONY! Just Get It!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite head set yet! Easy connection, great sound , love the battery life. Can’t go wrong with this set. Buy it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lovemysurroundsound,
      That's awesome! We are truly happy that you are pleased with the sound quality, easy to connect and long battery life of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Absolutely amazing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, superior noise cancellation, I love listening to music and this changes your workout routine and takes it to a different level

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jameel,

      Thank you for choosing Sony!

      We're thrilled to hear that you're enjoying the exceptional sound quality and superior noise cancellation of the WH-1000XM4. It's amazing how the right music can transform a workout routine, and we're glad to know that our headphones have elevated your experience. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Bang for your buck!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality audio and great battery. The noise cancellation and transparency mode work really well. Great pair of headphones to carry on an airplane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi notAI,

      It is great to hear that your WH-1000XM4 headphones are proving to be such a great travel companion! We are glad that the combination of high-quality audio, long battery life, and effective noise cancellation is making your flights more enjoyable.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Love the noise cancellation

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is amazing! Used for flying and helped minimize airplane noise. Also the sound quality is amazing and it’s very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrinhN, nice! We're glad you are enjoying the sound quality, noise canceling and comfort of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best Bang For Your Buck!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a repurchase. My previous pair was stolen, and although the newer models look great, the price difference is just too significant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones for Flying

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to wear instead of my earbuds for recent numerous flights. Huge difference. Great flights. Next to 0 noise in flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, RichardL,

      Thanks for the great review! It brings us great joy to hear that your Headphones are meeting your needs effectively! With their comfortable design, amazing Sound Quality and Noise Cancelling feature, we are glad they are a nice asset for you!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is fantastic. Have not tried to use the microphone yet. Does not feel like I'm wearing them even though several hours have passed. Would definitely recommend. Especially if they are on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobbyBojangles,

      You made the right choice! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sounds great !

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound fantastic. They are quite comfortable, although I do notice a little tension in my neck and behind my ears sometimes if I have them on for more than a couple hours. They feel nice, great quality and sleek, matte black. I would definitely recommend these !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Northbound,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Your feedback about its fit and comfort is greatly appreciated. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best wireless headphones!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over the eaf headphones ive ever purchased! Love the multi connect feature so i xan connect my phone and my ipad at the same time. Very light weight and comfortable. Works great eith my android phone. Best yet, battery life lasts 20+ hours of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ygb77,

      Awesome! We are glad you like multi connect function and battery performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Best wireless headphones EVER!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is awesome, so comfortable to wear. I use them to listen to audiobooks without disturbing anyone around me. Also late night TV bothers no one else and I can hear like it was a theatre. Stereo surround sound is awesome! I made a great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TreeDoc,

      Awesome! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love Sony

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st pair of Sony headphone! Very solid and the sound quality is outstanding! Battery life is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zango, we're glad you like our product! Enjoy your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    WXM4

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Great sound. Great for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Singhx, Amazing! We're truly happy to hear that you're satisfied with the very comfortable fit design, exceptional sound, and reasonable price of the WH-1000XM4. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these during the Black Friday deals and I do not regret my decision. The active noise cancellation is excellent, the sound quality is great, and the comfort when using these headphones has been great so far but they do get a bit uncomfortable if listening for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iphone12user,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.

      Sony takes feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!

      ~Ralph Sony_US