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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12368 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 12,368 reviews
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great over ear headphones. I’ve bought several different bands but always come back to these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Amber!

      We are delighted to hear that you consider the WH-1000XM4 to be great over-ear headphones! Your loyalty means a lot to us, and knowing that you always come back to the quality and performance of these headphones is the best compliment we can receive.

      Thank again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible headphones. Great audio, incredible noise cancelling. Overall, love love love these headphones. Only issue is that the grey headphones look cream colored in the pics but are actually grey in real life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinT, Thanks for the perfect rating! We're glad you are impressed with the features. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones especially for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality great EQ customization the comfortable is very good especially for long hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeV, We are happy that you like the sound quality and battery life of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit great & love the sound! The fit better than other over the ear headphones I've tried.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdB23,

      Thank you for the 5-star rating and we're glad to hear that you love the sound quality and fit of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy at Thanksgiving, worth every penny. Sound quality is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vignesh,

      It is fantastic to know that your WH-1000XM4 was such a great Thanksgiving find! We are thrilled that you find them worth every penny and that the outstanding sound quality is making your purchase feel like a success.

      We appreciate you choosing Sony.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supreme sound and noise cancellation! Easy operation!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LorriM,

      We are happy to hear you are enjoying the supreme sound quality and industry-leading noise cancellation of your WH-1000XM4. It is great to know that the controls and operation have been easy for you to use.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    XM4 Sony

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XM4 I had for a long time, great for noise reduction!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MilkJuice,

      Thank you for choosing Sony!

      We’re honored to hear that your WH1000XM4 headphones have provided you with excellent noise reduction over time. It’s rewarding to know they continue to support your listening experience so effectively.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Head Phones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones hands down amazing sound quality fire

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelM
      It is great to hear that you are loving the sound quality of your new WH-1000XM4 headphones! We are so happy to know they’ve earned the title of "best headphones" in your book.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great headphones with incredible noise cancellatio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with long lasting battery life, great bass, and incredible noise cancelation. It can be annoying switching between my Mac and iPhone audio but I can work around that. Incredible sound coming from these bad boys!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skyline8428,

      We're glad that you like the battery life, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my wife and she loves them, the sound quality is great and the battery life is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sean,
      That's nice! We're glad that your wife loves her new Sony WH1000XM4 for its awesome sound and long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Loved these!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and stylish looks with amazing sound quality!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Karen,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying the beautiful and stylish design of your WH1000XM4 headphones along with their amazing sound quality. Thank you for sharing your feedback—we hope your headphones continue to make every listen a pleasure.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Good phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phones, work great at the gym. Provide clear sound with high quality big noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, LukeL!

      We are so pleased to hear that your WH-1000XM4 headphones are working great for you at the gym. It's truly rewarding to know that the clear, high-quality sound and noise-canceling features are enhancing your workout experience. We designed these headphones to provide exceptional sound in any environment, and it brings us great satisfaction to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is awesome. Sound is incredible. Great for music( obviously) and movies especially when you travel a lot. Ear cups fit perfectly. Calls are very clear.I waited til it was on sale at around 270.00 and would recommend everyone that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack, Excellent! We're glad that you like the sound quality, ANC, and the ear cups fit perfectly. This is also great for traveling. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Nicely done, Sony.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Solid noise cancellation. Sounds great. What more could you ask for?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelleyJ, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great geadojones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for loud environments. I use it a lot at work to drown out all the noise around me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoelA,

      Thanks for the 5-star rating! We're so happy to hear you're loving the XM4s! Their noise cancelling makes them a perfect choice. Don't forget to download the Sony Sound Connect App to elevate your experience even further.

      Thanks for choosing Sony.

      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Hear Ye! Hear Ye!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very comfortable headphones that block outside noise. I have enjoyed using them when flying as I can listen to my tunes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soundpurchase,

      Very nice! We're glad to hear that you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Great Headphones, Not So Great for Video Editing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling, many sound optimizing options, and they're very comfortable to wear. Great for listening but not great for editing because the bass is amplified so you won't get a natural sound. Using them on bluetooth with my wireless mouse and keyboard created lag between some function of my laptop, like adjusting my computer volume.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rustinv Great! We're glad that you like the sound quality, noise canceling, and comfort of your new headphones. The WH1000XM4 are designed for casual listening only. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Good, not Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not an Audiophile, but I Love music, especially when I can hear and distinguish each instrument. I really like when I can hear the drumsticks taping the symbols. These headphones sound really good, but to my ears, they don't let me hear individual instruments so well. I returned them and are still searching. Wish I still had my old Radio Shack Realistic headphones from the 70's.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pminter,

      Thank you for the feedback. We're sorry to hear the Sony WH-1000XM4 headphones didn't meet your preference for hearing individual instruments. It sounds like you have a great ear for detail, a quality that's often best served by headphones with a more neutral sound profile. If you're still looking for that detailed sound, we invite you to check out our latest model, the Sony WH-1000XM6. They feature a new driver unit and audio processor specifically designed to deliver a clearer, more precise soundstage, making it easier to distinguish each instrument and hear the subtle details you're after.

      Thank you for considering Sony products!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality great bought for my girlfriend as a gift

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonL,

      That's wonderful to hear the WH-1000XM4 headphones have great sound quality, especially as a gift! We hope your girlfriend enjoys them.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Great sound, noise cancellation is excellent!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Canefan,

      Thank you for choosing Sony!

      It brings us great joy to hear your positive feedback about the WH-1000XM4 headphones! We're delighted that you appreciate the amazing sound quality and excellent noise cancellation. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US