Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and comfortable, wish the earmuffs wouldn't produce as much heat as it does but I guess that is standard across most headphones. Great audio quality. Battery life wasn't as long as claimed. Ran out of battery multiple times after 10 hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SkylerL, Thank you for the awesome feedback! Good to know you like the comfortable fit and great sound quality of your WH-1000XM4. And to ensure a more comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
If the duration of the battery is short, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
Hope this helps!
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Holiday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as christmas gift for my daughter and she loves the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allana,
Thank you for letting us know about your experience with the WH-1000XM4 headphones! We are delighted to hear that they made a great Christmas gift and that your daughter loves the sound quality.
Thanks for choosing Sony!
Best regards,
Estefany
Mom's Headphones from Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were purchased for my mom as she lives in a building where folks have music going till late, loud parties in the summer till the wee hours and the Boom of the Base rolls through her apartment. We initially looked at other brands that offer noise cancelling headphones, yet Sony is a name we have purchased in the past and it never disappoints with regard to quality and sound. The color is also a nice alternative to black or red. Mom can still kick it but does so on her own terms with her own music, or just sitting quietly without all the noise. These headphones are priced right and were the right choice for our mom.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyNoSounds, great! We are glad to hear that your mom loves the quality and sound of the newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great on the air plane. rich full sound good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KirkC, fabulous! We are truly happy to learn that you're satisfied with the amazing sound quality and long-lasting battery life of your WH1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Must set of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I had imagined that I would use them for flying only, but love using them around the house as well. They are comfortable and do a fantastic job with sound and noise cancelling. What's not to love?!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChillingOut, thank you so much for the 5-stars rating and feedback! We are really delighted to hear you are happy and satisfied with the outstanding sound quality, features, and comfortable fit of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Love the noice cancellation feature. Touch functionality is great and needs some time to get acquainted with. There are sporadic issues with the connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous1, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Decent purchase..still figuring it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones. It sounds great and the nose cancellation is better than any other headphones in this price range. The only thing I'm struggling with is that sometimes it keeps pausing and randomly connects and disconnects automatically which is a little annoying. I'm not sure if anyone else has faced this of if just this piece is faulty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABUser, You've made the right choice! We're very happy to hear you appreciate the great sound quality and noise cancelation. We regret to hear you're having connectivity issues with the unit. To ensure you get the best Bluetooth connection and to prevent the headphones from losing connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
Thank you for sharing your feedback.
Sincerely.
Sam
Thing thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akash,
We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.
Best regards, Eliab
Eargasm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been doing a lot of upgrades and this is cool! Thought was defective because it kept shutting off. But that’s a feature to pause when someone talks to you. Great feature, but better that I can turn it off too. Very customizable and comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berto, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
Sony headphone WXM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these headphones. I recommend and they are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria01234, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
Noise cancelling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling headphones.Great quality.Love them Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AleciaS,
Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite artists for a prolonged time!
Thanks for choosing Sony, have an amazing day!
-DiegoV
A work-from-home staple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been wanting these headphones for over 6 months, so when these went on sale for Black Friday, I didn’t waste a minute to buy them. These headphones are so comfortable and are truly noise-cancelling. They’re even good to use for work calls. Love that it can connect up to 2 devices at a a time, and I’ve only had to charge them 2-3 times in the month I’ve had them. Best splurge ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraS, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, I loved it, it met my expectations, great sound, I would recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelizlS!
Thanks so much for sharing your feedback with us. We are thrilled to hear that you’re loving your new headphones and that you'd recommend them to others. It’s awesome to know they are a great fit for you!
We appreciate you choosing Sony!
Best regards,
Estefany
Best Headphones I’ve Owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned. Satisfying bass, great sound customization options in-app, modern design with touch activation instead of several buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Fantastic! We're thrilled you're enjoying the punchy bass, great sound quality, modern design with touch panel sensors, and great customization options using the Sony headphones app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
High quality geadphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling, great audio, still great in 2025
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Solomon,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones continue to deliver excellent noise canceling and great audio quality even in 2025. Your continued enjoyment of the product truly reflects the care and innovation we put into our technology, and we appreciate you sharing your experience.
Best regards,
-Fred
Best in class noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to spend this much on a set of headphones that I would be using for things like biking, working out, outdoor work but after using these for a few weeks I am incredibly happy with the build quality, convenience features, and anc performance. They have been dropped several times and hit a tree branch, still in perfect shape. ANC on these is amazing, truly the best in class until Bose releases their equivalent. The Sony headphones connect app used with the headphones works great so far as well. The automatic audio passthrough works great 99% of the time, the only thing I have found that activated it when not intended are loud lawn mowers but turning that setting off takes all of 1 button press in the app. Finally the most important part, sound quality is fantastic as expected by Sony's flagship ANC headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoshBlus,
Great! We're glad that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Best headphones I've owned
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The noise cancelling is great and the audio quality is fantastic. I wear them most of the day while I work and they're light and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QualityMonitor, We're glad to hear that you appreciate the features of this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. -Craig
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of this product because the first one was soooooo good. I don't think there's another company that can top the sound, the quality, the technology, and the comfort that Sony produces out of this headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Foxbody, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and comfortable. The sound quality is super amazing and you can barely feel the headphones on your head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geek,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Better than AirPods Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for Noise Cancelling headphones for a while now and with Apple announcing their AirPods Max for $500, getting these were a no brainer. Noise cancelling is really good and the fit works for me. No complaints so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lemonsan,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph