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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12370 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 12,370 reviews
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, high quality sound long lasting battery life would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, Awesome! We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Really Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You won't be disappointed. Comfortable and the sound is gread

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stuff,

      Awesome! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Fantastic headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic noise canceling, sound quality is really good and they last forever. I charge them maybe once every 7-10 days and use them daily, absolutely obsessed with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Thank you so much for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Lovely

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing and a comfortable feel, met all the expectations i had for a quality pair of headphones gr8 for gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkB,

      Amazing! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sony headphones WH1000XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very good headphones but I bought them over a year ago. Sony makes very good products. I don't use them much anymore ever since I discovered earbuds. But when I did I was happy with them. Very full sound. Nice bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, PaulT!

      We're glad to hear that you were happy with your WH-1000XM4 headphones and that you enjoyed the very full sound and nice bass during the time you used them. We appreciate you recognizing that Sony makes very good products!

      It's understandable that your listening habits have changed since discovering earbuds, but we are pleased that these headphones delivered a quality experience when you needed them.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Best Headphones. Hands down!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great, best sound quality! Can wear for long periods without hurting your head/ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, AllenaB! We're happy that you are enjoying your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. - Craig Sony_US

  • Rated 5 out of 5 stars

    Sony over the ear headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    !Just awesome!! I have been searching for months for a pair I could enjoy without pain. This sound great, feel great, and look great. I have not use the phone option but everything else so far about them exceeds my expectations!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      You made the choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, I love it so much . I travel alot so I use them a lot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RojonW,

      Thank you for choosing Sony!

      We're excited to hear that you love the WH1000XM4 headphones and that they are a valuable companion for your frequent travels. It’s wonderful to know they provide comfort and quality wherever your journeys take you.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    THE BEST OVER EARS, HANDS DOWN.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best noise cancelling headphones I have ever used in my entire existence. I personally find this better than the XM5s. These are my go-tos for everything, everywhere. Workout, travel, at home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elijah, Thank you so much for your fantastic review of the WH1000XM4! We're thrilled to hear that you consider them the best noise canceling headphones you've ever used. It's great to know that they are your go-to choice for various activities like workouts, travel, and home use. We appreciate your preference for the WH1000XM4 over the XM5s and are delighted that they meet your needs so well. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these fornmy husband for a Christmas present and hebloves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenn,

      We are very glad to hear that your husband loves his new Sony WH-1000XM4 headphones!

      It's wonderful to know they made a great Christmas present. We hope he enjoys countless hours of excellent listening quality!

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Buy these now.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever used ! The sound quality is incredible and I wear them for 8-12 hours a day for work. Do yourself a favor and buy these. I have tried bose, and many different types and these hands down are the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashes, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sound Quality & Noise Cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and top-notch noise cancellation, this headphone went beyond my expectations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arraf,

      We could not be more pleased that the amazing sound quality and top-notch noise cancellation of the WH-1000XM4 headphones went beyond your expectations! Providing a superior listening experience is what we strive for.

      Thank you for sharing your positive feedback and for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better sound and noise cancellation than my previous ones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JenniferS,

      Thank you for choosing Sony!

      It's truly a pleasure to hear that you're experiencing much better sound and noise cancellation with your new WH-1000XM4s compared to your previous headphones. It's rewarding to know that our product has contributed to your enjoyment.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Quality at a price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound quality. Clear and crisp sound. The best part is the noise canceling. Noise-canceling stops automatically if someone nearby or you start talking. However, one time I was listening to music, and suddenly there was no sound for no apparent reason even though the headset was connected and the music was running on YouTube music. When I disconnected the Bluetooth, I could hear the music playing on my laptop. So I had to restart the headphones and reconnect to the Bluetooth to get it to work again. This only happened once though. Comes with different sets of connectors. Can be used on long flights for noise canceling or watching movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SohamB,
      Nice! Thank you for sharing your experience with our Sony WH1000XM4 Headphone. We are delighted to hear that you enjoyed listening to your new Sony XM4 and appreciate the audio quality as well as the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Comfort & Silence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son. I have my own pair and find them to be comfortable and when I have audio playing I can't hear anyone that talks to me. Perfect for tuning out at work and getting it done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello shhh, We are happy you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, the noise canceling is unbelievable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brad,

      Thanks for the awesome review of the WH-1000XM4 headphones!

      We're thrilled to hear you're enjoying the great sound quality and that you find the noise canceling unbelievable.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Great Headphones !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones !! Lots of features, comfortable, and great sound quality !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive feedback, JohnB! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best Sound Cancelling Deadphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is amazing on these headphones. I always wear them when I go to the college library to study and people are being too loud. They are also very comfortable, even during long use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jano,

      Awesome! We're glad you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Exceptional

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the highest quality headphones ive ever worn with outstanding bass. I highly recommend it to anyone looking for a mid priced and high quality headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hector, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased Sony headphones and I love the canceling noise feature. They are not heavy as other brands.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosaL,

      Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US