Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Save some time, just go w these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, completely customizable eq/settings via app, and above average/great noise cancelling. I've been through a few sets of headphones and I think I have finally found 'the pair'. I have tried/returned Sennheiser Momentum 3 (the best sound quality, but way over active cutting out/pausing due to 'headphone removed' functionality - even when they hadn't been removed); Bose QC45 (very thin sound profile, otherwise nice headphone); and these. The sound quality is comparable to the Sennheisers, the comfort and noise cancelling are comparable to the QC45. This set really is the best available at this price point - save some time, just go w these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Susie,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones, must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality, noise cancellation is great, and is usually comfortable. My mains issues were that after a while of wearing the headphone, my ears hurt but I do have larger ears. Other than that, great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaroslawK, we're glad you like the sound quality, noise canceling feature and comfort of our product. We're sorry to hear that you have an issue with your SONY unit. You can check this link when wearing the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Comfortable, long battery life. Love the feature where you speak and they turn into ambient listening. Music and movies sound great and no lag. They fold up nicely easy for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi trgjay,
Awesome! We're glad that the XM4 headphones suits your needs and expectations. We truly appreciate you are enjoying the sound, comfort, long battery life and ambient sound mode of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Excellent headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and headphones are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi billd10, That's great! We're thrilled to hear you like the excellent sound quality and comfortable fit of your Sony WH1000XM4. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones Creak/pop, but are otherwise great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelling are great, as advertised. I can’t really add to what’s already been said in the reviews for this or the previous model. My only complaint is the large amount of mechanical noise (creaking and popping) I’m hearing as the the headphones flex or adjust to head movements. They sound extra loud because everything else is so quiet. It’s probably made worse by the focus/study playlists I’m using for work from home.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great update to the WH-1000XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these because of the improvement in noise cancelation, sound quality, and the ability to easily switch between paired Bluetooth devices. I also love how comfortable they are in comparison to the previous gen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi howiebread, we're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great product
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product the sound from these are amazing and I also love the comfort when wearing it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nizmo, Thanks for the positive feedback! We're thrilled to hear you like the amazing and well-balanced sound quality, excellent app, great noise cancellation, and comfortable fit of your new Sony true wireless noise cancelling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these mainly for my desktop but I use these headphones every day. They are amazing, great battery life, amazing sound quality, and strong bluetooth connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean,
Awesome! We're thrilled that you are enjoying the battery life, sound quality, and Bluetooth connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Phenomenal headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color, sound, shape, and experience have all been amazing. Great sound-deafening performance and the fit has also been incredibly comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yuli, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
#1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best headphones you can buy. If you want excellent noise cancelling and sound quality, as well as a long battery life with optimization and customization. Here's your pick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
Thank you for the 5-star rating and we're glad you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
They're good but...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're really comfortable and the sound is good but you can get something similar for a lower price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thank you for your honest review. We're very happy that you appreciate the sound quality and comfortability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
Sony XM4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality, and great sound quality, bass is very heavy and sound overall very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadhusudhanK, Perfect! We really love to hear you like the impressive noise cancelling feature and audio quality, especially the bass sound of WH-1000XM4! It's good to know you're happy and satisfied with your purchase. By downloading the Sony Headphones Connect app, it lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Comfort
Phenomenal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In love with these headphones I use them daily!! Would recommend purchasing these if you’re looking for a good pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tickler,
Thank you for choosing Sony!
We're excited to hear that you're in love with your WH-1000XM4 headphones! It's fantastic to know that you use them daily and that they've been a great purchase for you. Thanks for the recommendation!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Perfectly well rounded headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, crisp sound. Long Battery life. The noise cancellation is great. Perfectly well rounded headphones. I use these for WFH and have used them to work out too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
Amazing! We're glad that you are enjoying the sound quality, battery life, and noise canceling function of the headphones. It's also great that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good price on top of the line headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for these headphones. I like them a lot. There comfortable and perform quite well. The noise canceling is outstanding. You cant go wrong with this deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi issey5758,
Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Probably the best noise ANC headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion, these are the best wireless noise canceling headphones you can buy. They have very good range, a bit of a bass boost, but nothing too muddy. And the noise cancellation is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KDAH, We are glad to know that your new Sony wireless headphones are the best noise canceling headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Good Sound and Excellent Noice Cancelling.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best noise cancelling cans in the industry. I can hardly hear anything with them on; not only that, the battery life is amazing and I only have to charge them once every week. Would recommend to others!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan,
Great! We're glad that you're enjoying the noise canceling function and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Amazing Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works amazingly well. Battery life is very good as well. The app is a little hard to navigate at first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oocece,
Fantastic! We are thrilled to know your satisfaction with the long-lasting battery life, exceptional noise canceling feature, and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
upgrade over xm2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i already own the xm2's but was looking for a new pair because they started to hurt my ears. these have angled drivers so it stops the drivers from touching and pressing on your ears. these are way more comfortable b and the noise cancellation is slightly better, but the actually sound of the headphones are pretty much the same
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brysal,
We regret to hear about what happened to your XM2s. You made the right choice in upgrading to the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to take advantage of the Sony Headphones Connect app's equalizer function to tailor-fit the sound quality to your needs. Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good upgrade from XM2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from the XM2. The sound quality is about a 20% improvement. The comfort long term is also better than the XM2 as I use these at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Goldenage,
Very nice! We are glad you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location
Thank you for choosing Sony!
David