Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great! But not with my Samsung tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to give these headphones 5 stars because they are spectacular for listening to music compared to what I had been used to. I can hear the music clearly and brilliantly while in the next room the clothes dryer is on and the gardners are mowing the back lawn. My great disappointment is that I got these headphones to improve my tv watching experience, but sadly, Samsung and Sony help desks could not solve problems when I paired these with my tv, and I am unable to resolve this incompability problem. So I can't use them for the purpose I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidPasaeo,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not able to have a complete experience because of connectivity issues with your TV. Your feedback is greatly appreciated. We would like to know more about your issue and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case Number:
Additional Information regarding your experience with the WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Sincerely,
-Ralph
Sony Social Support
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can get it on sale, these are definitely worth it! The sound is amazing compared to my Bose QC II. I was amazed on how they sound. They are also more comfy than the previous gen 1000XM3 in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacky, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for giving the product a perfect rating! Jay
Do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the reviews are correct. These are the best headphones I've ever used. You won't believe the noise canceling. They are super comfortable and the other features are as useful as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheDude, We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
#1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best headphones you can buy. If you want excellent noise cancelling and sound quality, as well as a long battery life with optimization and customization. Here's your pick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
Thank you for the 5-star rating and we're glad you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great update to the XM2s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these new headphones after a few years waiting from the XM2s. I can speak to a few changes based on those old headphones. For me the headband is no longer made of metal but plastic. This isn’t a bad change since it’s lighter on the head but it’s noticeable. The 2nd is the multi connection which is great as I don’t have to disconnect and reconnect to every other device I want to connect to now. The 3rd is the usb c charging port instead of the old micro charger. This makes the one cable to charge all devices closer as I can charge my computer, headphones and other devices now with one cable. The noise canceling and music sound quality is still top-notch and overall I recommend these headphones to anyone looking for a great all around pair of ANC headphones.
I would recommend this to a friendLove!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these very durable and great sounding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaL,
It is most rewarding to hear that you are absolutely loving the durability and audio quality of your WH-1000XM4 headphones. We take great pride in building products that stand the test of time while delivering a premium sound, and we are thrilled they have made such a positive impression on you.
Thank you for choosing Sony.
Regards,
Dominick
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and worth the money! I’ve been thinking about purchasing this headphones for a while and I was having second thoughts because of the price but then I decided to finally buy it and it became the best purchase I’ve made this year. Sound quality was superb! It was easy to connect and I’m glad i can connect to 2 devices at the same time. It was also available for pick up so fast so i’m really happy about that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Janiellenadine, we're glad you are happy with our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. ~Earl
Great quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love how these headphones feel on my ears and head. Super light and great quality build.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafa,
Amazing! We're thrilled that you are enjoying the comfort, fit, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Very comfortable and noise cancelled
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never owned good headphones and I was sick of using the free Apple ear buds. They always fall out and hurt my ears. These head phones were great and cancelled the noise amazingly. I love the comfort as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizb,
You made the right choice with these Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound & very comfortable. Sony still maintains the edge & not too expensive like the other major brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PACSG, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent, comfortable headphones with great sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great headphones. Very good noise cancelling, comfortable, work well with my different devices and the touch pad control on the right ear is easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyBuyer, Awesome! We're truly glad you're enjoying all the improvements we made on these headphones, especially the excellent noise cancellation, incredible sound quality, overall comfort. Good to know you like the intuitive touch controls and multi-device pairing as well. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
5 stars
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones perfect for workouts (running, lifting)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devin,
Thank you for your feedback! We are happy to hear that you find the WH-1000XM4 comfortable for your workouts. Please keep in mind that these headphones are not sweatproof or waterproof, so we recommend keeping them dry to ensure they continue to perform their best.
Thanks for choosing Sony.
Best regards, Eliab
Great product, had to get it a second time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great quality that matches the price, had to get a second pair due to my first ones going through the ringer of 3 years of sweat and abuse. great for working out and just listening to music or movies. Gives more detail in the tones an vocals along with decent bass, all of which can be altered in the app that is supported by the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM4, MarioC. It’s fantastic to hear that the quality and performance have met your expectations, even after years of heavy use. We're glad the headphones have held up well through workouts and daily listening, and that the customizable sound through the app has enhanced your enjoyment of music and movies.
Your feedback about the detailed tones, clear vocals, and adjustable bass is especially appreciated. We're committed to delivering products that combine durability, great sound, and versatile features for all kinds of listeners.
Thank you for your continued support and for choosing us again. If you ever have feedback or questions about getting the most from your headphones, our team is always here to help.
Best regards,
Gus
Sony Social Media Team
Sony wireless headphones better than previous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound is exceptional. Connects quickly to my desktop. Only downside is not having volume controls even though the temporary sound reduction is a nice feature. Fit around the ears is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nman, Awesome! Thank you so much for choosing Sony! Please see our article links on how to use the touch control features of your WH-1000XM4
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
I hope this helps!
Regards,
Carl
I love it so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony MX4 so far. I would recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kellsway,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
really good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality , really helps me focus without noises
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user758590,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM4’s excellent quality helps you focus by reducing noise. It’s rewarding to know how our technology supports your concentration and daily activities.
Best regards,
-Fred
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, comfortable, sound is excellent, noise cancelling seems great. Only caveat is I have just started use, so I can't evaluate long term durability and use while traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sofarsogood,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for music and gaming. Sound is very clear with good base. Noise canceling works great and drowning out outside noise. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Replacing MS surface headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing my Microsoft surface 2 headphones. Both can connect to 2 devices at a time. I also loved the physical volume knob on the MS headphones. The MS headphones headband snapped due to being made of only plastic; also they cannot handle bass like these. These sound great and can handle bass. I’m careful with headphones but I’ve dropped them multiple times on a wood floor and they are good. They lose connection but it’s rare. Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillJ, we're glad you are enjoying the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the beats solo pros and ended up returning them for these. These are much more comfortable for my preference. They also sound great. Pairs up nicely with my iPhone. Noise canceling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coolsox, Great! We're glad that you like the comfort, sound quality, pairing process, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin