Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
BEST HEADPHONE!!! if you dont mind the size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headphone and a airpod pro. This headphones are amazing I cant describe how good they sound. Noise cancellation is amazing. Overall it is amazing if you do not mind the size. I ended up returning them since it was not compatible with windows 10. I was able to connect it and it works as a "output" so you can listen to music but you can't use the microphone if you connect it to windows 10, so unfortunately I couldn't use it for gaming on my PC. Otherwise it is a crazy headphone. I would say the noise cancellation is a little better than airpod pro's. Probably about 10%, but this thing is huge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, we appreciate your 5-star review of the headphones. It's unfortunate the headphones were returned because of the call function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your next purchase. ~Ralph
Good investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good on the noise and not to bulky to wear or carry
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MayraL,
Thank you for sharing your feedback us and we're glad that you are pleased with the noise canceling feature and design of our WH1000XM4. Thank you for choosing Sony! - Marco
One of the best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, such an excellent noise cancelling and lightweight to take anywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle,
Awesome! Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear you like the noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Awesome Stuff !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi !! This item is just amazing. A top-tier flagship from Sony having great quality sound, good battery life, and the improved noise cancelling mode is good too. Love using its smart feature. Been using it for a couple of days and I’m happy with what Sony has done. Thanks Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hero,
Awesome! We're glad you're happy with your purchase. It's also good to hear you appreciate the sound quality, battery life, and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. They connect super fast and sound great! We replaced some Bose headphones, but so far we like these better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CandiceA,
You made the right choice upgrading to the Sony WH1000XM4! We're glad that you like the connectivity and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Gift for daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for daughter, she loves the comfort and the noise canceling feature when she is at work. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
The Range is Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Bose Quiet Comfort user (3 pairs in last 6 years). Last pair developed a rattle and squeal recently, so I needed a new pair. Was frustrated with the terrible range of the Bose (basically disconnected beyond 10 ft) and hated the constant “connected” “disconnected” voice in my head. Was time to try something different. I love my new Sony’s! The range is fantastic. Upstairs, downstairs, outside and they stay connected. No issues with call quality (which was a concern). Customizing the sound in the app is easy. They are comfortable to wear all day and I rarely hear the voice in my head (but it is a pleasant voice when I do!). Glad I made the switch, and they were cheaper too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKiz, Great! We're pleased to hear that you are loving your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good upgrade from XM2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from the XM2. The sound quality is about a 20% improvement. The comfort long term is also better than the XM2 as I use these at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Goldenage,
Very nice! We are glad you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location
Thank you for choosing Sony!
David
Sony WH-1000XM4 - Highly Recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. BT pairing works well with multiple sources. Comfortable to wear for hours... Battery life, comfort, ease of use equal to or better than competitive products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rjs1,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Cool!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound system. The bass and noise cancellation is better than any other products i’ve used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cardin,
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the bass sound quallity and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great product
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product the sound from these are amazing and I also love the comfort when wearing it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nizmo, Thanks for the positive feedback! We're thrilled to hear you like the amazing and well-balanced sound quality, excellent app, great noise cancellation, and comfortable fit of your new Sony true wireless noise cancelling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Expensive but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super awesome, very light and the noise cancelling works well but best when you don't have glasses on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieD, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Better sound quality.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Sony headset for my son's birthday gift. He loves it; it has better sound quality than his Beats. Specially the noise cancellation feature, use it for gym all the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarwinB, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
upgrade over xm2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i already own the xm2's but was looking for a new pair because they started to hurt my ears. these have angled drivers so it stops the drivers from touching and pressing on your ears. these are way more comfortable b and the noise cancellation is slightly better, but the actually sound of the headphones are pretty much the same
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brysal,
We regret to hear about what happened to your XM2s. You made the right choice in upgrading to the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to take advantage of the Sony Headphones Connect app's equalizer function to tailor-fit the sound quality to your needs. Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph
best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones, the noise cancellation is so real! the design is so sleek
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dbl02, It is nice to hear that you found your best headphone! We're delighted to know that you are pleased with the audio quality and design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Craig
Decent headphones for the money, not enough bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones after hearing lots of good things. Pricey but I was putting it on my best buy card so it’s cool. Out of the box these don’t sound that great honestly. After watching YouTube reviews and searching Reddit, after playing with the sound levels you can get these to sound really good. Only gripe I have really is there could be some more bass. Even with the bass at max it still seems a little lacking. The touch controls are great and easy to use. I really like the noise cancellation and the fact you can put your hand over one ear and it temporarily turns off noise cancellation is really nice. Overall good headphones that sound great but if you like lots of deep bass you might want to keep looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
We're glad that you like the touch controls, noise canceling, and user-friendly functions of the headphones. It's unfortunate that you are not having a complete experience because of the sound quality. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Bass quality may vary depending on the source content. You do have the option to use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and the noise canceling is great. Love to use to focus in on work or when working out at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiaV,
Thank you for choosing Sony!
It brings us great joy to hear that your WH-1000XM4 headphones are helping you focus both at work and during your workouts. Knowing the sound quality and noise canceling enhance your daily routine means a lot to us. Thank you for sharing your experience!
Best regards,
-Fred
Great update to the WH-1000XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these because of the improvement in noise cancelation, sound quality, and the ability to easily switch between paired Bluetooth devices. I also love how comfortable they are in comparison to the previous gen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi howiebread, we're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Headphones Creak/pop, but are otherwise great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelling are great, as advertised. I can’t really add to what’s already been said in the reviews for this or the previous model. My only complaint is the large amount of mechanical noise (creaking and popping) I’m hearing as the the headphones flex or adjust to head movements. They sound extra loud because everything else is so quiet. It’s probably made worse by the focus/study playlists I’m using for work from home.
I would recommend this to a friendBest headphones ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to have beats solo pros which had much smaller ear cushions. Because of that, wearing them for an hour or two it started hurting. Those headphones were also noise canceling but I didnt know noise canceling until i tried these. Now i cant study without them. Having a bunch of settings is awesome too. the only issue i have is to change the volume you need to swipe up or down which takes much more time/ effort then tapping up or down to change the volume
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bader,
Thank you for the 5-star rating! We're glad you found the best headphones that matches your needs and expectations. We appreciate and taken note of your feedback with regard on adjusting the volume. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! - Kris