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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12371 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 12,371 reviews
  • Rated 4 out of 5 stars

    silverness

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, Sweat will slowly damage ear puffs. Battery not to lasting. Connecting is a struggle at moments. Other than a few electronically flaws great comfortless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and the noise canceling is great. Love to use to focus in on work or when working out at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MiaV,

      Thank you for choosing Sony!

      It brings us great joy to hear that your WH-1000XM4 headphones are helping you focus both at work and during your workouts. Knowing the sound quality and noise canceling enhance your daily routine means a lot to us. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Recommendation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfactory with good sound quality abd xomfort of wearing on ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyoungY, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're delighted you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Good Sound and Excellent Noice Cancelling.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best noise cancelling cans in the industry. I can hardly hear anything with them on; not only that, the battery life is amazing and I only have to charge them once every week. Would recommend to others!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ethan,

      Great! We're glad that you're enjoying the noise canceling function and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great head phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best head phones on the market! The quality and comfort is great. If youre looking for a nice pair of head phones these are it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass in these headphones really stands out. I have only used the noise cancelling in an office setting so far, but it definitely cut all the ambient noise out. I’m really happy with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeadphoneUser, Perfect! We really love to hear you like the impressive noise cancelling feature and sound quality especially the bass of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have bought the same product multiple times. I love it the products have not damage on me. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaC,

      We're glad you're loving the WH1000XM4 headphones! We're thrilled to hear that they've consistently delivered comfort and quality! Thank you for your continued support, it means lot to us.
      Thanks for choosing Sony!
      -Aldair Sony_US

  • Rated 5 out of 5 stars

    Great set of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. They feel very comfortable & the sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RajV,
      Thank you for the 5 star rating and we are very happy that you are pleased with the sound quality and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sounds so nice I bought them twice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sounding, very comfortable and wireless. This product is so good that I bought a second pair. Are they a value meh only if you compare them a $500.00 pair of cans that sound alike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steevo, we're glad you like the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for purchasing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    The best noise canceling headphones available

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling over ear headphones hands down. I’ve tried all the big main manufacturers. Sony XM series are without a doubt the best ones out there for that money range. Highly recommend! My only complaint is that the new XM4 vs my old XM3 it seems as the battery does not last as long, but with a 30 hour battery life I’m still happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jason,
      Thank you for the awesome review and we are delighted to hear that you considered our WH1000XM4 to be one of the best headphones in the market. We're glad you are pleased with the quality of the headphone, especially the long battery life. Thanks for your recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing for outdoors work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them, great sound great bass and amazibg noise canceling, use them landscaping and it makes the day much better, was torn between the earbuds and these, happy that i got these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi prettypissed, thank you so much for your positive feedback and for sharing your awesome experience with our WH-1000XM4. We are extremely pleased you love everything about your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great ANC headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, good sound (better with EQ), and long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peter,

      We are excited to hear that you are enjoying the comfortable fit and the long battery life of your Sony WH-1000XM4 headphones. We are also happy that you've discovered how the EQ features can further enhance the already high sound quality to perfectly match your preferences!

      We really appreciate you trusting Sony. Enjoy your listening sessions!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great product. Over the ear headphones. Noise cancellation is great. The fact that I can connect with two devices at one time is worth it. It provides a super rich bass with clear lows with highs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rbutler1,

      We're glad that you like the sound quality, noise cancellation, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I'm really impressed by the sound quality, noise cancelling performance, and feature set. They are comfortable to wear for several hours at a time. I haven't yet had opportunity to try the microphone for videoconferencing, but I am optimistic. These are not budget headphones. But you do get what you pay for with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisG,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 3 out of 5 stars

    Eh could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good, the thing I dont like is that if you want better sound you have to purchase these apps. Also the noise cancellation is okay it could be better, I bought them to use them for the gym but even with the noise cancellation I can still here the gym’s music and The weights hitting the floor.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PauloJ,

      Thanks for sharing your experience. The Sony | Headphones Connect app is a free download and there is no purchase required to use the headphones. The app is an optional tool that provides additional customization and access to features that enhance the listening experience.

      For your specific desire for better noise cancellation, the WH-1000XM6 is our latest model and offers a significant upgrade in noise-cancelling performance. It features a new processor and an improved microphone array, which are designed to more effectively block out a wider range of ambient sounds.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Sony Wireless noise canceling headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit on the pricey side, but the noise canceling is best I've seen in a while they've come be extreme comfortable to wear for long periods at a time you willl not be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GREAtSOUND Awesome! We're glad that you are enjoying the noise canceling function and comfort of your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Nice noise-cancelling over-the-ear headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to use during airline travel, to reduce the effects of engine noise when I try to listen to audio, either from airline entertainment, or from a personal device. I have not taken any trips since receiving these, so I don't know how well they will work against the noise of jet engines. I did, however, try listening to a quiet audio recording (Barber's "Adagio for Strings") while sitting next to a running vacuum cleaner. The headphones performed well to dramatically reduce the sounds of the vacuum cleaner. I could turn the headphone noise cancelling off to see what a difference the electronic feature provides -- well beyond the "ear muffs" effect of their over-the-ear design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanrVA, Wow! We're very delighted to hear you're enjoying the industry-leading noise cancelation of your new Sony headphones, especially during your airline travels. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and battery life are awesome !!! Absolutely love these !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NaKayla,
      That's great! We thank you for sharing your review and we are very happy as well hearing your satisfaction with the audio quality and battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Good product. Good sound. Love the bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Manny,
      Thanks for the feedback! It's nice to know that you are pleased with the audio quality and overall performance of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Noise Canceling for sure!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling headphones and how easy they fit on the ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan, we're glad you love our product! Thanks for choosing Sony! ~Earl Sony_US