Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
What an incredible product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW I am stoked how great these headphones are. In the airport it canceled all the noise and easily listen to my books
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, thank you for the positive feedback!
We're thrilled to hear that you are enjoying your WH1000XM4 headphones. The noise cancellation technology in these headphones indeed excels at reducing ambient noise, making them perfect for environments like airports. Your ability to comfortably listen to books amidst such surroundings showcases the effectiveness of the noise-canceling feature. We appreciate your enthusiasm and are glad to know you are having a great experience with our product.
Thanks for choosing Sony, enjoy your WH1000XM4 headphones!
The best headphones for sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been heavily using the Bose Quietcomfort ii headphones for 3 years now, but after the ear pads had peeled, I decided to buy a pair of these headphones based on the online reviews that they were actually better. As far as sound and noise cancellation goes, they are! The sound is clearer and more customizable using the Sony app. The only negative with these is that if you wear them for more than 2 hours or so, your ears will start to sweat a little, but it’s not that bad. The Bose is more breathable in this regard, and therefore better suited to long periods of wear if you use them at work or during long travel. But in all other areas, these from Sony are superior.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dude, Glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback as this can help improve our products in the future. Thank you for choosing Sony! -Carl
Hesitant buyer turned enthusiast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fit and quality, would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fern,
That's amazing! We are truly delighted to hear that you are pleased with the quality of our WH1000XM4. You will surely not regret this one! Thanks for your recommendation and for choosing Sony! - Marco
Better than Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Value.. Quality noise cancelling great price .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kalis,
We are delighted to hear that you are enjoying your WH-1000XM4 headphones! It is great to know that the quality of the noise canceling and the overall value have made this a standout choice for you.
Thank you for choosing Sony.
Regards,
Dominick
Awesome noise canceling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my college student. The noise canceling is amazing. They are built well and super easy to use. They work great with the app that allows you to customize your sound levels.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lu88,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Kool and comfortable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually like these Sony headphones. I read up a lot about them. I tried a couple of other ones like the Shures...but what I like about these is they can fold up for easy carry to the gym. I use these for the gym and conference calls. I haven't really had to used them in a crowded office obviously, but they seem to do a good job at the gym. I was worried they'd heat up my ears, but no, not really. Sound is really good with soundstaging...I used these with Tidal. I think they were made to work with Tidal's master series. It's a bit expensive but compared to the Bose I had years ago, they are so much clearer. There is more definition and it's a lot less muddy bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dmpnyc,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphone ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset with best noise cancellation and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShivaranjanV,
Perfect! We're delighted to hear that you are pleased with the noise canceling capability and battery life of our WH1000XM4. You can now enjoy your favorite music without any distractions. Enjoy and thank you for choosing Sony! - Marco
Low background noise and good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well to remove background noise. Requires giving up personal information like so many other products that should not need it. Volume adjustment is not the greatest system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RalphH, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Best NC Headphones on market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, although the black version looks better IMHO. Best noise cancelling headphones on the market for balance of sound, comfort and NC. Best looking too. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manku,
Awesome! We're glad that you are enjoying the design, comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfy and sound is awesome. Use it everyday and noise cancelling is pretty great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonny, Amazing! We're so thrilled to hear you like the comfortable fit, awesome sound, and great noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Incredible sound!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love wearing these headphones while I'm working out or even shopping at the grocery store or I can listen to some great music without hearing external sounds. With one touch on my headphones the music stops and I can talk to people with my headphones still on and hear them perfectly! I highly recommend this model and this series presented by Sony. Best Buy is a great place to purchase these along with reasonably priced protection plans.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dwholly64, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great headphones. Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is fire. So good has pretty good bass and you can customize the sound quality through the Sony app. Gets pretty lousy and the touch panel on the right side is responsive. Definitely worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Northcara,
Good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM4 is a good one, highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Raagha!
Thanks so much for the feedback and for recommending them to others.
We are thrilled to hear that you are having such a great experience with your WH-1000XM4.
Thank you for choosing Sony!
Best regards,
Estefany
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the ear noise canceling headphones I've ever owned!! Sound quality amazing, comfort amazing and the noise cancelation is so good it's scary lol!! A must buy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GEECODE864,
Thank you for the 5-star rating! We're glad you like the sound quality, noise canceling function and comfortability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Top rated headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones in my opinion can’t be beat. While they are pricey they check all the boxes. 30hr battery life, comfort ability, noise canceling and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
You made the right choice! We're glad that you like the battery life, comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Multipoint doesn't work with iPhone + Mac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the previous model (WH-1000XM3) and love them but I bought the XM4's for their multipoint connection. I really wanted to simultaneously connect my personal iPhone 11 for music and work M1 MacBook for zoom calls. Unfortunately multipoint doesn't work for an iPhone and a Mac. Others reviewers have been okay with other device combinations, but whenever I played iPhone music I got silence (beautiful noise-cancelled silence I might add!) They didn't seem to want to switch from the MacBook even though it had no audio apps open. So I upgraded the XM4's firmware (via Sony's app), did multiple factory resets, paired and re-paired - but always the same. Spent a day at it, but ultimately returned them. If you don't need multipoint get the XM3's: They're incredibly comfortable and the ANC is unsurpassed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappyfridgeguy, While we are glad to hear that you are happy with the overall performance of your new WH-1000XM4, we are sorry to hear that the Multipoint feature does not work properly. Please use this link to troubleshoot the issue that you are experiencing.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html?search=multipoint
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Excellent Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Connection is perfect and noise-cancelling works great. Very comfortable with the over the ear design. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DM12, That's fantastic! Thank you so much for sharing your experience so far with your WH-1000XM4 Headphones! We are happy to hear you are pleased with the easy Bluetooth connection and superb features, especially the exceptional audio and noise cancellation and you are very comfortable wearing them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-stars review and for choosing Sony! -Jess
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound. My child loves these. He likes the option to plug them into his device. Thanks to Best Buy staff who recommended them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyS, Thanks for the 5 stars! We’re so happy to hear that your child loves the Sony WH-1000XM4 headphones! They truly offer amazing sound quality, and the option to use them with a wired connection is definitely a great feature. Thank you for choosing Sony! Wishing your child many hours of great listening experiences! -Maria
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headset! Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your positive experience with the WH-1000XM4, Misty8! We're delighted to hear that you're enjoying the excellent noise cancelling features of these headphones. The WH-1000XM4 is designed to deliver high-quality sound and advanced noise cancellation for an immersive and comfortable listening experience. We truly appreciate your recommendation and are glad to know the headset is meeting your expectations. If you have any feedback or questions in the future, please feel free to reach out!
Thank you once again for your support and choosing us!
Best regards,
Gus
Sony Social Media Team
Noise canceling is excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! I tried on other name brands that were cheaper. The noise canceling on this product was better than the others. Definitely worth what I paid! Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanK,
Thank you for the 5 stars! We’re glad you’re loving your WH1000XM4 headphones and their excellent noise-canceling.
Thank you for recommending and choosing Sony! Enjoy the your favorite tunes! -Maria