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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12371 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 12,371 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones. Feels good in the ear and foldable for travel. Excellent noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bala, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling headphones. Comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrookeB,
      That's awesome! It's nice to hear that you are pleased with the noise canceling feature of our WH1000XM4 and appreciate how comfortable to use the headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Light-weight with great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased these headphones. Exactly what I was looking for. Sound is great, light-weight and has its own app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bea1,

      You made the right choice! We're glad that you like the sound quality, weight, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worried they may get too tight but that wasn’t a problem. Great sound quality and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scallions, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Comfortable and great sound!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have the best sound I've had. And even better they are so comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darren, awesome! We're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best for studying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Needed noise canceling headphones for college and so far they’ve been great. Sometimes I can’t even hear people walk up behind me. I also like the ability to adjust the noise cancellation based on my surroundings so I don’t have to worry about being dangerously unaware of my environment. Takes a moment for the sound to connect to headphones but only a moment. 10/10 would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianB, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    The best overhead headphones!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, long life battery, great companion when you fly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Danny,
      That's awesome! We're glad that you found your companion when traveling. We're very happy that you appreciate the amazing sound quality and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the 1000XM2. It's crazy how much technology is inside them. The sound quality is amazing, and they are extremely comfortable...much more comfortable than my XM2's were.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, Awesome upgrade! We are glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    They're worth it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses are the second sony headset ive AFTER the xm3, ( and i also use the wf earbuds). Light, comfortable, sounds great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZachG, We are glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I love these headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the functions of the headset can be a bit tricky to grasp at first, but this is an amazing headset. It’s a bargain for such comfort, noise cancelling, and connectivity options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fatsack5,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Work well, worth the money. Sound is excellent. Battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennethC,

      We appreciate the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and have a nice day!

      -David Sony_US

  • Rated 5 out of 5 stars

    The BEST over ear headphones period

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME headphones! Had some older ones these are worlds better more comfortable AND have noise cancelilng that is stellar. A MUST on the plane

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Guru0006, Great! We are so glad to hear that you are happy with the comfort and noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Best in everything except comfort

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is about a 4 out of 5. If you have music playing then you cant hear outside world which I like most so 5/5. If you want to hear outside turn on ambient sound. I am not fan of Sony due to their customer service or I would say I had bad experience in India where they ask me for repair cost in warranty product(no physical damage). But based on reviews I found this Mx4 is best suitable for me and I found it perfect. These are not comfortable somehow to me. My ear starts paining after 1-2hrs of usage and I thought I will get used it by now(4 month later) but same issue. I do have Sony's MDR-XB950B1 and used them for 3 years and they are extremely comfortable and I never had problem using them long hours. But these MX4 are not that comfortable, they feel comfortable when you use them for couple of songs but if you are travelling and using more than hr or you might feel that pain or may be its just me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VinodK,

      Thank you for the review. Regarding the comfort of the headphones, please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Best wireless noise canceling headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Crystal clear sound and noise cacellation. They are also easier on ears for long wear. Only wish they were a bit cheaper on pocket.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pkgupta,

      Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones cancels the world around me.Really happy with this purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RosaB,

      Thank you for your positive feedback on the WH-1000XM4 headphones! We are delighted to learn that you're enjoying the noise-canceling feature! It’s great to hear how it allows you to immerse yourself in your favorite music by blocking out the surrounding noise. Your experience motivates us to continue delivering high-quality products.

      Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great!! We like them better than AirPods Pro. These have great sound and are really comfortable to wear. Noise-cancelling works fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MusicReferee, You've made an excellent choice! We're very happy to hear you like the great sound quality, comfortable fit, and industry-leading noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving it so far! Very comfortable and the sound is amazing. Does slip on my head once in a while but I just have to adjust it. I would recommend trying it out in store to see if it’s right for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angelica, Awesome! We're thrilled to hear you love the comfortable fit and amazing sound quality of your new Sony WH1000XM4. And good to know you were able to find the correct and secure fit by adjusting the headband sliders. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best noice cancelling headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noice cancelling headphones that i have purchased. The sound is great and when they are one i am not disturbed by outside noises. Very comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roger, Awesome! We're glad that you like the sound quality and noise canceling function, and comfort of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great! Nice fit, work well to drown out noises. They are large enough that they actually fit my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi william, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    perfect asmr companion

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does an excellent job of drowning out background noise, found myself waking up with them. Battery time wont be noticed, and recharge time is insane. Mic is eh, but not my usecase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi weewee, Great! We're glad that you you are enjoying the noise canceling feature and battery life of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US