Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12371 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 12,371 reviews
  • Rated 5 out of 5 stars

    Best lightweight headphones!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these noise canceling headphones! They are very comfortable and truly quiet from outside noises!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jklug, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Noise cancellation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is so good for airplanes and loud noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, PeterM!

      We are absolutely thrilled to hear that the noise cancellation on your WH-1000XM4 headphones is performing so well for you, especially in challenging environments like airplanes and against loud noises! We designed the industry-leading technology specifically to deliver that quiet, uninterrupted listening experience.

      It is incredibly rewarding to know that the XM4s are making your travel and daily life more peaceful.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has good quality of sound and bass. Good design and shape.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RockyVJ, Perfect! We really love to hear you like the impressive features and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Comfy headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is comfy fit good and the noise cancellation is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alsh,
      Great! It's nice to know that you apprecaite the comfortable design and awesome noise canceling capability of our WH1000XM4. You can listen to your favorite music for a long period of time without hurting your head/ears. Enjoy and thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Glad I Upgraded!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise reduction - simple to set up. Love the auto-on function.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BobS,

      Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With their amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we hope you enjoy listening to your favorite tunes!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had own such an amazing pair of headphones until I purchased these!! I love how comfortable they sit whether I’m working out!! It’s hard to find headphones that won’t hurt your ears after a long period of time and I’m glad Sony was able to reach my expectations!! 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Karina, Thanks for sharing your 5-star review and experience with the Sony WH-1000XM4 headphones. We're glad that you like the incredible features and you find them very comfortable to use for long periods of time. It sounds like we hit the mark with the WH-1000XM4. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great ANC

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These certainly are not the best sounding headphones on the market, but they probably are the best sounding headphones with active noise canceling. Now, don’t expect them to completely block out all noises, that’s not what ANC is even supposed to do. However, these are excellent at canceling out background noises, like low rumbles and stuff like that. If you’re listening to music or a video or something, then that noise plus the ANC will probably block out those other sounds anyway. I used these while I was gaming and I was never once disturbed. The only downside is that they’re a little bulky for my taste, but that’s just an issue with all over the ear headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Walt, Thank your for the amazing review! We're glad to hear you feel the WH-1000XM4 is the best Noise-Cancelling Over-the-Ear Headphones in the market. The noise canceling function of these headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies. We appreciate your feedback about the size of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Confortable and great ANC

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable when wearing. I have worn these for long oeriods of time and they do not hurt my ears. ANC is great also on these headphones, and the battery life is awesome, i can go a week and a half without charging them. Picked these up when they were down to $230 and they were so worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawrence,

      You made the right choice! We're glad that you like the comfort, fit, noise canceling function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    My favorite headphones.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite pair of headphones. I own AirPods Pro 2 but these Sony headphones are amazing. Charged them earlier this week and still at 90%.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScotK, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Buy it

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! The sound quality is amazing and is very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CharlesH,

      Thank you for choosing Sony!

      We're elated to hear that you love your WH-1000XM4 headphones and appreciate the sound quality and comfort. It’s rewarding to know they’re enhancing your listening experience, and we truly value you sharing your positive feedback with us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is my go to tech brands for the simplicity and functionality. These headphones have an app that you can personalize all types of features and what not. The battery life lasts forever on one charge and it is the best at the gym or on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaeLe, Thanks for the 5-star rating! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever owned! Sounds great and very comfortable. Gets hot and sweaty when running with them on, but thats expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice! We're glad that you like the sound and comfort of the headphones. We also appreciate your review when using it for running. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Meets the HYPE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have to be the best set of headphones I’ve ever purchased. They sound great, the noise cancelling is perfect and they are light and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DirEnGrey323,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Wonderful listening

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes the best sounding and best fitting earphones. And this new version of their excellent earphone lineup is no exception. Glad I upgraded to these earphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi THBoc, thank you so much for the 5 Star review!

      We are so happy to hear you are satisfied with the incredible sound quality and comfortable fit design of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have owned. The sound is very good and they are comfortable. I can't for COVID to be over so that I can try them out traveling. I would strongly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic item!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly a great pair of headphones. Love the noise canceling and easy controls without having to blindly find the buttons to push. Would recommend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi js52472, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best out there.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will love the way they sound. The spatial feature is no big deal personally. It sounds like your in an echo chamber. Your music will be clean and crisp with the perfect bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joshua, Good to know that you love this WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Good Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing! Loved it! Also, are very comfotable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiaL, We are happy to hear that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great noice cancelling headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and sounds great for team meetings. Use it all the time for flights for cancelling noice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    A must for students and anyone who likes quietness

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these! I bought them for my class since I kept breaking my EarPods (wired). I highly recommend, especially for students. I had construction going on right outside my window during my lectures and the noise cancelling blocked out the noise allowing me to focus in class including exams! In some occasions I would used them to take naps while construction was still going outside and I was able to sleep comfortably. I consider these headphones to be my BEST investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lizz,

      Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US