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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12380 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 12,380 reviews
  • Rated 5 out of 5 stars

    UNBELIEVABLE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. Just... FANTASTIC!!! The Sony WH-1000XM4 shows just how good a high-end, flagship pair of headphones can sound. Did I say fantastic? FANTASTIC! Get these. No, really, GET THESE!! Or otherwise you will never know what music really sounds like. Now, all I have to do is decide whether to throw away my Powerbeats earbuds, or give them away. I know I will NEVER listen to them again. Not after listening to THESE HEADPHONES. Difference?? Night. And. Day. No wonder these are the top-rated headphones. They are...I really can not explain it, okay. Just BUY them! You will not, definitely NOT regret it. I surely didn't.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FASCINATED,

      Thank you for the positive feedback. We are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Fantastic sounding headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy and sound fantastic! I would highly recommend it to those who love music and love the quality, fit, and finish. The case comes in handy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FasterRabbit, Thank you for the great review! We're pleased to hear you like the comfortable fit, built-in quality, and fantastic sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Outstanding sound quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelation on this headphone is outstanding. That along with the comfort i feel when wearing this makes this best headphone i have ever purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones best item from keep up the great work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Antman2782b,

      We love to hear that! We're delighted that you love your WH-1000XM4 headphones, and we appreciate you recognizing our commitment to great work.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    wh 1000xm4

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise cancelling headphone ever, super battery life ,super recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroD, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect noise cancellation and good quality natural sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eduardo,

      Thank you for choosing Sony!

      We're thrilled you're enjoying your WH-1000XM4 headphones! It's fantastic to know you find the noise cancellation perfect and the sound quality natural. We designed these headphones to deliver an immersive audio experience, and your feedback truly reinforces that. Thanks so much for sharing your positive comments!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that I got for a great deal. They are 2 generations old, but still have great features. Sound, noise cancelling, comfortable, and app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinD!
      We are immensely pleased to hear that you're loving your WH-1000XM4 headphones and got such a great deal on them! We're really grateful for your fantastic feedback.

      Even though they're not our newest model, those headphones are still packed with amazing technology. The Dual Noise Sensor technology is key to that brilliant quiet you're experiencing, effectively blocking out ambient sound so your music can truly shine.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a good amount of pressure. But the sound quality is incredible. Also love the blue color and USB-C. The battery life is insane. No more Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicolas, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid headphones, i think its a little overpriced though, good sound quality and noise cancellation i dont regret getting them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Omar,
      Great! Thank you for your purchase. We are thrilled to hear that you are enjoying the sound quality and noise canceling feature of our Sony WH1000XM4. Surely worth the price! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony XM4 review - amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Must buy. Amazing sound and great audio quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SabrishkumarP,

      We are really happy to hear that you find the Sony WH1000XM4 to be an amazing product with outstanding sound and audio quality. Thank you for your enthusiastic recommendation and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Amazing sound quality and noise canceling. They obsessed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BrandyC,

      Thanks for the comments and the 5-stars review! We are glad to hear that you are enjoying your Sony Headphones amazing Noise Cancelling feature! We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd year going strong. Great sound and bass.use em at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarjinderS,
      Nice! We're glad that you're still enjoying your Sony WH1000XM4. Quality is our priority. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good quality headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones and nice packaging. Although the noise canceling is very intense

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannaB!
      Thank you for your feedback on the WH-1000XM4 headphones. It is great to hear that you find them comfortable and appreciate the packaging.

      The noise cancellation is designed to be powerful to help create a truly immersive listening experience, but you can also customize the level to suit your preference using the Sony | Sound Connect app.

      We’re glad you chose Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Better than Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Super comfortable, easy to use. Sound canceling is nice. My husband has Bose but he likes these better and wants his own pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Renee,

      Great! We're glad that you and your husband are enjoying the comfort, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    XM4

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones, awesome noise cancelling, use it for construction noise to avoid using ear protection and for fun for everything, bought them almost 2 years ago and still rocking good, i don't like the speak to chat feature thats turns on automatically but other than that their great! im in my own world when im rockin this dudes!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Barraza,
      That's awesome! We're glad that you were able to enjoy the awesome sound quality and noise canceling capability of our WH1000XM4 while at work and it helps you protect your ears. If you are having issues with the speak to chat feature, you can turn it off thru the Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Terrific sound in comfortable headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Great sound! Good range. Very comfortable earpieces. Easy controls on earpieces. Much simpler and more intuitive to operate than other sets I’ve tried.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    comfortable to my ears

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent Comfortable to my ears. Noice reduction works well I use it for apple product and tvs and works very well. can use for a long time without pain to my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nancy,

      We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are only 2 flaws that I've experienced with the product so far. 1. When I remove the left ear cup from my ear, the track skips. 2. It's annoying having to adjust the ANC and Ambient Noise settings every time I power the headsets back on. Other than that, the cans are comfortable and sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kingaling, we're glad that you like the comfort and sound quality of the headphones. In the factory setting, the built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. (Wearing detection).

      Your feedback about the ANC and Ambient Sound settings is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfy! They’re so cushioned on the ears and on top it’s really comfortable to wear them. The sound is great and they make everything else quieter

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ipadbuyer, Thank you for this amazing review! We're very happy to hear you're enjoying the comfortable fit and great sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, work them on a trip to Ireland, 12hrs round trip on the plane, super comfortable and the noise cancelling and audio are excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enda, Glad to hear that you are happy with your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. -Carl Sony_US