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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12386 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 12,386 reviews
  • Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would reccomend these. noise cancellation is excellent, and they are very comfortable once you get used to them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jbranch72, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Rated 5 out of 5 stars

    would recommend for traveling and studying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great noise cancelling, no issues with function, and super comfortable on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnneY, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones, great quality, amazing bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosC, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound especially noise reduction. Comfortable etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, JamesB!
      We are absolutely thrilled to hear that you are enjoying the exceptional performance of your WH-1000XM4 headphones!

      It's rewarding to know that you find the sound quality excellent and that the industry-leading noise reduction is performing to your expectations. We also prioritize comfort, so we are glad to hear they feel great for long periods of listening.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony headphones purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement of the previous model, which I, I had for six or seven years and had served me well. The first had lasted a long time despite a lot abuse that had occurred due to a lot of air travel. The first model served me well, as is this purchase. I am getting familiar with the new features on these new headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bought it for my wife

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, nice design and material. Easily connect to anything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tima, thanks for choosing and purchasing our product. We're glad you like the sound quality and design of the WH1000XM4. Hope your wife is enjoying it too. Have a nice day! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and fits perfectly. Great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Game,

      Thank you for your 5-star review of the Sony WH-1000XM4 headphones! We are very glad to hear that you find them comfortable and a perfect fit, along with enjoying the great sound quality.

      We hope you enjoy many hours of listening! Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the headphones are great. The durability and the battery is superb. Would recommend to everyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,

      You made the right choice! We're glad that you like the durability and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling headphones right now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also have the XM3, audio quality is slightly better in the bass. Build is the same, battery life is excellent. The ability to pair 2 sources is a very welcomed addition.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kelly, we are glad that you like the audio quality, build, battery life, and the headphones feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best speakers I have ever owned. I love the sound and the comfort of these headphones. The active sound cancellation works perfectly. I highly recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zeegamer,

      Awesome! We're thrilled that you like the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Sound, quality and battery life are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user904934,

      That's wonderful feedback! We are thrilled to hear that you find the WH-1000XM4 headphones great, and that the sound, quality, and battery life are all excellent for your needs.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Same look, improved everything!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From audio quality during playback and phone calls, to additional smart features and gestures like speak to chat. The new XM4s are an amazingly COMFORTABLE over the ear headset. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gift, Great! We're glad that you're enjoying the awesome features of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Love Love Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product by Sony. I was glad we were able to test them out and purchase in store. Great noise cancelling headphones. Several features I enjoy was the separate app and ease of learning all the tips to better your all around sound experience . I highly recommend these headphones. Thank you Best Buy. Another satisfied customer!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarcusV,
      Awesome! Thank you for your purchase and for your recommendation. We are truly delighted to hear that you like the sound quality, noise canceling feature and the Sony | Headphones Connect app that lets you fine-tune your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best headset for the money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for a trip and didn’t know I would fall for them this bad, noise cancelling is perfect for long trips and the battery and app are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maestro,

      Great! We're thrilled that these amazing headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones. I've never worn or even tried any other noise-cancelling headphones so I don't know how they compare. However, I bought these for plane travel and have worn them on numerous flights, both short and very long, and they've fit the bill. They block out a lot of the annoying airplane engine noise as well as the ambient noise of other passengers on the plane. The sound quality is good and they are easy to set up and re-connect to my phone and tablet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lovecooking,
      Great! We're happy that you are now enjoying your flights thanks to the awesome noise canceling feature, sound quality and easy to connect of our WH1000XM4. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear glasses, earrings and a mask and was comfortable the entire day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbbieA,
      Thank you for sharing your experience with the WH-1000XM4 headphones! We’re delighted to hear that you found them comfortable to wear throughout the day, even while wearing glasses, earrings and a mask. Your feedback is invaluable to us. We’re pleased to discover that our product served you well!

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Lightweight and comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light weight and comfortable! Use either wirelessly or wired. I use on my PC and have absolutely no complaints. A little pricey, but if you can afford it, they are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dmunds,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Daughters Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sound, comfortable & noise cancellation works to well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hadd,
      Great! Thank you for sharing your feedback with our Sony WH1000XM4. We're very happy that you appreciate the sound quality and noise canceling feature of your new XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome Headsets

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these primarily for travel on an airplane. They do an excellent job of canceling out noise. They are very comfortable and light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leed,

      Great! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling on these are great, and they’re much comfier than expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianaW, we're glad you like the noise canceling feature and comfort of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl Sony_US