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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12388 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 12,388 reviews
  • Rated 5 out of 5 stars

    Yes! Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! So comfy to use on the airplane on a 14 hr flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, VictoriaR,

      Thanks for the review and the 5-stars rating! It is great to hear how your Sony Headphones are meeting your needs effectively! With their modern and comfortable design, amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we hope you enjoy listening to your favorite tunes!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best pair of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty comfortable...and the battery life on these are great! The features for silencing the music is nice too. I love these headphones. My favorite pair atm!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OoLongTee,

      Great! We're glad that you're enjoying the comfort, battery life, and the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The microphone works great and the sound is amazing. Noise-Cancelling works fantastic plus they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dubb, Great! we are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    sony xm4

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphones, dont hurt my ears, very good battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlondraM,
      Thank you for sharing your experience with our Sony WH1000XM4. We are happy that you like your new headphone and it does not hurt your ears. We're glad that the headphone last for a long time due to its awesome battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Excellent sound including bass, and excellent noise cancelling. Easy to store in provided case. Very happy I made this investment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paisley,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing sounding. I have a set of old beats headphones, no comparison. These headphones sound great, very comfortable over the ears. I like these greatly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ccal,

      Great choice! We're glad that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Bose WH-1000XM4 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are the epitome of design and functionality. The easy buttons on the left earphone make it so easy to enhance the quality of sound to include HD and spatial audio. A simple touch can switch from total noise cancellation to the inclusion of ambient sound and speak-to-chat functioning. These earphones are the definition of high tech excellence

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rhartline1, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Mixed Bag

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort: 4/5 Comfortable on my big head. Not as comfortable as the Bose 700 but much more comfortable than the B&W PX7. Sound: 3/5 Where's the midrange? Vocals are severely lacking compared to Bose 700. While disproportionate to the mid range, The bass is strong but well controlled. (I did not try equalizing the sound.). More importantly as the lack of a sound stage. As a whole these headphones have the opposite sonic profile of open-back headphones, such as my gold-standard Sennheiser HD 580s. In the end I exchanged the for the Shure Aonic 50s, which have a more open, neutral, and fuller sound. Noise canceling: 3/5 Good at reducing external noise but not quite up to par with the Bose 700. It should be noted that the noise-canceling can exert a fair amount of ear pressure. My wife got totally freaked out by this and literally ripped these off of her head. Lastly, at the highest noise setting there's noticeable audible audio artifacts including very slight "crackling."

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robodeo,

      We appreciate your in-depth review of the headphones. It's unfortunate that you had to return the headphones. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks again for sharing your review and we hope you consider Sony in your future purchase.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    good for sensory overload

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They excel at noise cancellation and the sound quality is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelG,

      Thank you for choosing Sony!

      We're honored to hear that your WH-1000XM4 headphones excel in noise cancellation and deliver great sound quality. It’s rewarding to know they’re enhancing your listening experience so well. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Awesome headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly great sound and comfort. Coming from the XM4 True Wireless a great upgrade

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi G0821, We are happy that you now have an awesome noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones hands down. The cushion starts to peel and tear after a few years. Similar to a fake leather couch when it loses the look.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorraine,

      Thank you for the fantastic 5-star review! We're so glad you consider the WH-1000XM4s to be the best headphones, hands down. We put a lot of effort into designing a product with industry-leading noise canceling and exceptional sound quality, and it's wonderful to hear that you feel we've achieved that.

      We also appreciate you sharing your experience with the ear pad material. We understand that wear and tear can happen over time, and your feedback is incredibly valuable as it helps us in our ongoing efforts to improve product durability.

      Thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Sony WH4x

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice wireless headphones. The sound quality is very good. There is a Sony App that allows you to adjust the EQ and that has made the sound profile very good. You can also adjust some of the features, like if the headphones go silent when you start to talk Overall these are near audiophile headphones with very competent active sound suppression. The only downside for me is that the ear pads are a little small and tend to get warm. They are not water resistant and the newer 5 series have better sound suppression But is you are cost sensitive these are a great buy when they are on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Howards,

      Thanks for commenting! We are thrilled to know your satisfaction with the incredible sound quality, customizable settings through the Sony Headphones Connect app, and superb performance of the WH-1000XM4. We greatly appreciate your feedback with the design of the earpads and we are sorry if these headphones don't offer water resistant/waterproofing. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    I recommend getting them

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over a year later and all i have to complain about is that i cant replace the earmuffs because itll cost me around 100 dollars to keep noice canceling. They became pretty flat around 3 months after i git them, but i wore them like 24/7. I dont regret getting them though. I sometimes go all week without having to charge them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ruby, Awesome! We're glad to hear that you enjoy your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Craig Sony_US

  • Rated 5 out of 5 stars

    Great Sound. Excellent Features

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am someone who always used bose headphones due to their amazing sound quality. However, my friend suggested me to try this headphone and dang I was surprised. The headphones have amazing sound quality specially base if you compare with bose over the ear headphones. I really like the right ear touch feature to listen outside sound clearly. If you are looking for an amazing quality product, look no further. One con can be that I like the acoustic sound in Bose headphones better. You may have to change the settings to get the best sound for songs with low base.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mak1234,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Nice headphones for workout.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and lightweight for gym workouts!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeslaSolarPowerwallFan, That's very nice to hear! We're glad that you like the comfortable design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound fit good i like the control you have to adjust the sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yousif, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Very good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The sound quality is unmatched. I am very pleased with this product. My only critique involves the ear cup “fingertip” controls: they just aren’t as responsive consistently as I would like. At times they simply “refuse” to respond with the desired action.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you for the positive feedback! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Stephen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Comfortable and the sound is amazing So happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenK, That's awesome! We're very pleased to hear you like the comfortable fit and amazing sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and great headphones. They are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rishabh,
      That's awesome! Thank you for sharing your feedback with your Sony WH1000XM4 Headphone. We are truly happy to hear that you appreciate the audio quality and performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones good for the gym and on the go the noise cancelling is on point and i would say its better than the xm5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miggypau, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US