Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Awesome Blue Tooth headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money!! Comfortable fit, great sound, amazing noise reduction, i wound totally recommend purchasing these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bendy,
Great! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Comfort
I love wearing these. They don't hurt my neck.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love wearing these throughout the day. There not too heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User923577,
We are very glad to hear that you love wearing your Sony WH-1000XM4 headphones throughout the day! It's great to know you find them comfortable and appreciate their light weight design.
Thank you for making Sony part of your listening experience!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
It's worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love the sound. Love that the music stops when I off the headphones and lay so comfortable on my chest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jahjah, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Sounds great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd year going strong. Great sound and bass.use em at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarjinderS,
Nice! We're glad that you're still enjoying your Sony WH1000XM4. Quality is our priority. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Comfy headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is comfy fit good and the noise cancellation is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alsh,
Great! It's nice to know that you apprecaite the comfortable design and awesome noise canceling capability of our WH1000XM4. You can listen to your favorite music for a long period of time without hurting your head/ears. Enjoy and thanks for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort
Really good one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones i have bought. Super comfortable even for over 8 hrs of use everyday. Great battery life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kush, We're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Heavenly Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones been using them for almost a year now and they are just such good quality and never having problems
I would recommend this to a friendBrand response from SonyListens
Posted .Hello iSlayer04,
Thank you for choosing Sony!
We're thrilled to hear that you've been enjoying your WH-1000XM4 headphones for almost a year. It’s fantastic to know that their quality has exceeded your expectations and that you've had no issues. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Best Wireless Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset! Amazing noise cancellation and good treble and bass! I 100% recommend this for a working platform and a gaming platform.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NMAAK,
Thank you for such a great review! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Easy to use.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use.my kids enjoyed them. Sound is great worth evey dollar
I would recommend this to a friend- Pros mentioned:Sound quality
Sony WH 1000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I take this on with me to the bike trail on the beach regularly now. I never like going out but with the headphone and music on, it’s awesome! My workout is so regular with this, can’t take it off my ears lol.So perfect to keep my surrounding aware and definitely the quality of music is so good!! The touch controls never want me to reach for my phone to change music or to control sound. It’s a Must have!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saash, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Great headphones with a few drawbacks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. ANC is phenomenal. Pretty comfortable, but the headphones did squeeze my head somewhat. The sound is very good, but not for audiophiles. I would recommend using the Sony app's equalizer or (if using a computer) some sort of equalizer software to re-balance the headphones (bringing up the mids). Re-balancing makes a big difference. The Sony App also needs some work. For example, when I am playing a podcast and then set the headphones down (which automatically stops the playback) - when I put the headphones back on, the Sony app and the headphones don't resume playing the podcast, but instead resume playing music on a music app that isn't even opened! Sony can do better than this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoundAndFury, Thank you for the detailed review of your WH-1000XM4. We're very pleased to hear you like the noise canceling, sound quality, and comfortable design of the headphones.
We regret to hear you're having issue resuming playback on these headphones. To better isolate this issue, can you tell us what app are you using to listen to podcast? Does this issue happen on other music apps as well?
The connected device or playback application you are using may not support the wearing detection automatic music playback pause and resume function.
For now, please try to initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound qualityCons mentioned:Price
Pretty good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid headphones, i think its a little overpriced though, good sound quality and noise cancellation i dont regret getting them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Omar,
Great! Thank you for your purchase. We are thrilled to hear that you are enjoying the sound quality and noise canceling feature of our Sony WH1000XM4. Surely worth the price! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great. Room for improvement
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Pros. 1. Can switch automatically from phone to laptop making it great for work 2. Noise cancellation is great 3. Nice humble look that looks good anywhere 4. Automatically pauses when you speak if you want 5. You can put your hand on the headphones to have a conversation without removing the headphones. 6. Great case design Cons 1. Auto switch between phone and laptop is not refined and will interrupt a teams meeting if you get a call on your phone. (There may be a setting I am not aware of to stop this) 2. If you have it set to pause when you speak, it can mistake other noises and pauses at random. If you are in a loud environment or tend to think out loud this setting should be turned off 3. The can be uncomfortable after long periods of time. 4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, we're glad you like the noise canceling feature, multipoint, the design of the case, and the looks of our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit.
You may check this link when connnecting the WH-1000XM4 headphones to two devices (multipoint connection):
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
For Speak-to-chat function issue, you may follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak
Adjust the slider on the headband of the unit for comport
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing head phones very clean music quality and great battery life I use these every day. So great I bought my girlfriend some too 10/10 would recommend to anyone looking to buy nice Bluetooth headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samb9293, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
For my use case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use outside primarily, it takes me hours to cut grass on a tractor and these are a lifesaver. I also had the MX3s, but the LDAC support makes these stand out for me. The notice cancellation blocks out my tractor or blower effectively, would not be caught without it. I did not expect them to provide the best audio quality but their configurable flexibility makes them decent. I have other headphones and amps I use for audiophile-level audio quality, but these are perfect for what I use them for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi satisfieduser, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Super Sony Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great sounding and the noise cancelling is superb. Long battery life and the companion Sony Headphones App makes it all work very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JIMBOB, We are glad that you like the quality of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent
- Pros mentioned:Comfort, Sound quality
Buenísimos
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones, modo silencio, sonido, comodidad, perfecto
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorS,
Nice! We're glad that you like your new Sony WH1000XM4 for its awesome sound quality and noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Weight
Value for Money and Easy to Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, easy to use- intuitive and nice connection via app on phone. Good color scheme too not the usual black or white.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones overall. They work great and fit great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cornell, we're glad you like the overall performance of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the active noise cancellation feature and the sound is great. Would recommend purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ang31,
That's wonderful to hear! We're thrilled that you're enjoying the WH-1000XM4 headphones so much, particularly the active noise cancellation and the excellent sound quality. It means a lot to us that you'd recommend them. Thank you for sharing your 5-star review! We strive to create products that deliver an exceptional audio experience, and your feedback truly validates our efforts.
Thanks for choosing Sony, have an amazing day!
DiegoV