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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12415 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 12,414 reviews
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mostly wanted something for noise cancelling on the plane. Exactly what I was looking for and more. So comfortable the way they fit on your head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zachary,

      Great! We're glad that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound, great noise cancelling.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great noise cancelling with this set. Sound quality is great. Comfort is really good too. Very lightweight and folds for portability. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kirk, Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    New and improved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my husband's headphones this Christmas. He had the original ones and really liked them. He used them so much that repaced the ear pads at least once. The new and improved ones (XM4), aside from being completely noise-cancelling, offer more bells and whistles. And I now have a pair, too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LyndaS,
      That's a nice Christmas present! We're glad that you appreciate the quality, especially the noise canceling feature of our WH1000XM4. Thank you for your purchase and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love them!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Very comfortable and the noise canceling feature is incredible

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NelsonR, Awesome! we are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Audiophile's delight...Superb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an old school audiophile and did research before buying. In addition to high quality audio I wanted maximum noise cancellation. Bose is a gold standard in audio and their noise cancelling technology is highly rated so I tested their headphone first. The Sony seems to be on par with the Bose for less money. I can find no fault with these. They are comfortable, great build quality, impressive sound, and excellent noise cancellation. I wish they had volume control on the headset, but other than that, I would highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff,

      We appreciate the 5-star rating and we're glad you like the build quality and the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Music To My Ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 deliver excellent noise cancellation and surprising sound quality all in a lightweight, comfortable design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BOBROSS, Great! We are so glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good sound quality and comfort. The noise cancellation is also great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ethan, Thank you for the 5-star rating! We're thrilled to hear you like the great sound quality, comfortable fit, and exceptional noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones absolutely love them. Comfortable and good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergeyN, Awesome! We're glad that you are enjoying the comfort and quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Well pleased with my new headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of noise canceling headphones! Very comfortable! Absolutely perform as expected!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GmaK,

      Awesome! We're glad that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good headphones and comfy. Noise-cancelling is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geek,

      Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony XM4 headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones. Ear cups fit around the ear perfectly. Sound is awesome....Low end sound is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianT, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying it. Clear and blocks outer noise. Comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmyL,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're enjoying the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Love !!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these after buying them for my son and getting an amazing response from him.They Re so comfortable , great noise cancellation , and the sound is top notch ! Not a surprise after buying my first Sony tv a year ago. I will never buy another brand where sound is a factor . Love them!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FarmLove, Thank you for your continued trust in Sony products! We're very pleased to hear you like the comfortable fit, great noise cancellation, and top notch sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Quality is fantastic and the noise canceling really works well. Plus they hold a charge amazingly long. BB even made price match easy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JJJJ,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelling Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought thesw for work from home when my family is around. They try to be quiet, but there are just constant minor distraction sounds anyways. These headphones are perfect for this. Synched with computer and MS Teams real easy. Can use with just NC function. Or can us use with NC and soft music to concentrate, or whatever helps you concentrate. With the NC on and music on low volume I find it real easy to focus on work. Music sounds great louder too if I am just listening to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Woody,

      Amazing! We're thrilled that the noise canceling, sound quality, and user-friendly functions of the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great headphones!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality, blue tooth connectivity and battery life are excellent. The software features are very useful. But 3.5mm headphone jack is not 4-pole so you cant use the built in microphone through a cable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlliH00,

      Thank you for the review! We're glad to hear you like the sound quality, Bluetooth connectivity and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! Perfect sound quality and look great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tatebiz, we're glad you like the sound quality and the looks of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and noise cancellation. Comfort is also A+

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EthanW,

      Thank you for the 5-star rating! We're glad to hear that you like tike the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works well and paired with devices without any issues. The color and feel of them were great and the quality was really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star and review, Jacob. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-1000X4 Headphones. Your satisfaction with the excellent features, amazing sound quality, and noise cancellation of your headphones are greatly appreciated. Glad to know you like the build quality and silver color. Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair of noise canceling headphones and non beats. Super comfortable, and best sound I’ve had yet. Great for travel or casual use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby, Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US