Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
the best ..sound ... love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confortable Earphones, easy to connect the sound is powerful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi saserrano,
Fabulous! We are truly happy that you love your WH1000XM4 and that you are satisfied with its incredible sound quality, very comfortable fit design, and ease of connection. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Best on the Market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say. Connects easily, sound is great, maintains connections to both iPad and iPhone at same time. Comfort is really good. Noise canceling is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LostAggie, we're glad that you like the multipoint feature, connectivity, comfort, and noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Mic noise cancelling jittery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WH-1000XM4 are comfortable headphones with a lot of customizable features via mobile application. However, if you are looking for a headphone that you can use to answer phone calls, these are not the headphones for you. Noise-cancelling seems to work well with receiving but not transmitting sound, so your voice will sound muffled or jittery from the distant end. I tried stability control and multiple configurations, still low-quality voice especially on phone calls. Need to reboot a few times, Bluetooth can also tend to have interference, signal is not as resilient as you would expect on a $380 headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoundCheck, While we are glad to hear that you are happy with the WH1000XM4, we are sorry to hear that you are experiencing difficulties using them for calls. For this, if your smartphone or mobile phone supports both HFP and HSP, set it to HFP. This will provide a better experience while receiving phone calls using the WH-1000XM4s.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very comfortable and reasonable price and bass is good to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suraj,
Amazing! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
High Quality Headphones That Sound Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are high quality Headphones that sound very good and fit well. Best Buy had them on sale which made them an exceptional value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmaurici, Awesome! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. -Carl
Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well sounded. Keep noise out! I sleep with it on for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleA,
Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
New favorite headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build and sound quality are up there with all of the Bose headsets I've purchased before this set, but I personally feel that these blow Bose and Beats out of the water, especially since I paid less for these than the comprable headphones from other brands. Also, the look of these headphones is a lot better than the others in my opinion. Only problem I've had is getting the built in mic to play nicely with discord on my laptop, whether it's in wired mode with an audio/mic splitter, or in wireless mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Osiris, Thank you for this amazing review! We're glad you like the combination of excellent built and sound quality of your new Sony headphones. Please try to use the built-in mic to a different video calling app to isolate the issue. For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for long flights! Great noise cancelation and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JaimeM! We're glad that you are impressed with the noise cancelling and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
Without Reservations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit overall! Would recommend without reservations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unclebenito, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall fit of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
Xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and sound quality lastly great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargaritaM, we're glad you like the sound quality and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Craig
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones a lot. Pretty comfortable and light. Nice features and noise cancellation. They do not feel expensive but function like they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsean,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
good for sensory overload
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They excel at noise cancellation and the sound quality is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelG,
Thank you for choosing Sony!
We're honored to hear that your WH-1000XM4 headphones excel in noise cancellation and deliver great sound quality. It’s rewarding to know they’re enhancing your listening experience so well. Thank you for sharing your positive feedback!
Best regards,
-Fred
Good noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for myself and use it for long flights, very good noise cancellation and very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zubnus, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation is amazing! Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB. We're thrilled to hear you've been enjoying your WH1000XM4!. It's wonderful to hear that you found the sound quality and noise cancellation of our product amazing and well worth the money. Thanks for choosing Sony. -Milton.
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever used.the noise canceling is really good with good bass and overall sound plus they get really loud
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antonio,
Perfect! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Really good one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones i have bought. Super comfortable even for over 8 hrs of use everyday. Great battery life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kush, We're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
This is your sign
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is amazing and very comfortable 10 out of 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chia,
We appreciate the 5-star rating and we're glad to hear that you like the quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These replaced the previous M3......subtle improvements make a lot of difference....if you have the money to spend on these go for it, you will be happy you did!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saul, we're glad upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Anc top tier
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Anc second to none. Essentially a minor upgrade to the 1000mx3 or is it's xm3 Sony and their lol names but still def worth the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stuffandthings,
We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Feelin Blue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4. I have the XM2 and XM3, so I knew I would like this. I handed down the other two to my wife and son when I got this. The main reason for getting these is the ability to pair to two devices. I decided on the Blue color (XM2 were tan and XM3 were silver) I think the color is MUCH better in person. The copper "SONY" accents make these pretty classy looking. The case color matches the blue and the Zipper pull is the copper color. If you haven't had the Sony before, you cant go wrong. Price is better than Bose....and so is the sound and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fertacrit, Thank you so much for trusting Sony! We are so glad to hear that you are happy with the sound quality and noise-cancelling feature of the WH-1000XM4. We are also glad that you have the previous models the XM2 and XM3's. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl