Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Awesome pair of headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and ANC. Comfortable to wear for an extended period of time. I'm happy it has wired and wireless connection. I just wish it offered multipoint connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asmith, Fantastic! We're glad you like the great sound quality, industry-leading noise cancellation, comfortable fit, and wired/wireless feature of your Sony WH-1000XM4. The WH-1000XM4 has a multipoint connection feature. You may refer to this link to learn more:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html?search=multipoint
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Good anc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, excellent anc snd comfortable. I buy it with the xm3 sony hradphone warranty..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fernano,
Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great listening for a great price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and more compact than the newer models. I would say that this model has very good noise canceling and good sound, you won’t be able to tell difference between MX4 & MX5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salvamericano, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve ever owned. The noise canceling is amazing for studying anywhere and the quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nini,
Thank you for choosing Sony!
We're truly heartened to learn about your glowing review of the WH-1000XM4 headphones. It's wonderful to hear how the noise-canceling feature is enhancing your study environment. We're also delighted you're appreciating the exceptional sound quality. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Perfect sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable to be use. My daughter really love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayer, Thank you so much for the fantastic review! We're really delighted you're happy and satisfied with your purchase and your daughter is enjoying the exceptional comfort and sound quality of her new WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase! -Jess
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound. Especially with audio 360. I would recommend them if you are looking to buy wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Horace, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, great sound quality, and 360 audio feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
SQ is Excellent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great!!! ,.....................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ocul! It is great to hear that your WH-1000XM4 headphones are sounding fantastic!
We designed them with a powerful HD Noise Canceling Processor QN1 and DSEE Extreme for rich, high-quality audio, so your music always sounds its best.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Best Sound Ever - The Noise Canceling is Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Ever - The Noise Canceling is Unbelievable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
That is absolutely fantastic feedback, thank you for the 5-star review! We are delighted that the Premium Noise Cancellation on the WH-1000XM4 is so effective, creating an incredible bubble of silence to let you enjoy the Immersive Audio Clarity. That quiet is powered by our HD Noise Canceling Processor QN1, and the rich sound quality is maintained by the DSEE Extreme feature, which enhances digital music files in real-time.
Thank you for trusting Sony, and enjoy the music!
Regards,
Dominick
- Pros mentioned:Sound quality
Great upgrade except for an ANC issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an owner of the XM3s, I was really looking forward to the added features of the XM4. Pairing with multiple devices alone was a big plus, as I switch regularly between phone and tablet. After software updates this has been fairly seamless, and the headphones don't have a problem going between devices. They are comfortable and feature excellent sound quality just like the XM3s did. However, I have an issue where there is an audible 'hiss/white noise' in the background when in ANC. While this of course is much less noticeable when playing audio, this did NOT happen with my XM3s so I'm not sure if this is something wrong with my pair or if this is present in all XM4s. If so, that's an unfortunate change and something that really keeps this from being the perfect upgrade from the XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jleek77, while we are glad that you are enjoying your XM4, we regret that you're having an issue when ANC is on. This is definitely not the news we'd like to hear from you.
As part of normal operation, you may hear a slight hiss or whisper after you turn on your headphones. This is the operating sound of the noise canceling function. This is not a malfunction. If this is not what you are hearing, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had. They are very comfortable, the sound is excellent, and the noise cancelling is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestHeadphones,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
best quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.such a worth it purchase. sound quality amazing and it was amazing to listen to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vale,
We're so glad you're happy with your new WH-1000XM4 headphones! We are delighted to hear you're enjoying them.
The sound quality is something we're really proud of, especially the industry-leading noise cancellation that lets you get lost in your music.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Near Perfect Over-the-Ear Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one of the best noise-cancelling headsets compared to the other one I owned. It blocks the loud ambient noise of lawn mower and leaf blowers while I'm working as well as the dog barking. The sound quality is really good. I haven't tried to use the app yet but turning on noise-cancelling mode is really easy with a clear announcement that has been turned on or off. My only complaint is the ear cups can get a little warm for my liking but this is probably only a problem during the summer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Socrets, Awesome! We're glad you're enjoying the industry-leading noise cancelation and great sound quality of your new headphones. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Top of the line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is very customizable from a soft threshold to an extreme silent setting. Being able to pair 2 devices was a feature I never knew I needed in a pair of quality headphones. Voice detection can be a bit hit or miss, so you either love it or not. There is a learning curve when it comes to swipe gestures and connectivity so keep that in mind. Other than that - these are top tier when it comes to audio and drowning out the noise around you - these are the headphones you want if you want to get lost in pure music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FWfun, we appreciate your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Very comfortable and sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amir,
Very nice! We're glad to hear to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Excellent headphones - definitely worth purchasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and the headphone are extremely comfortable even after hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nif235, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Well worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality great bass one of the best noise cancellation headphones I’ve ever tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dominic, Great! We're glad that you like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Beats Bose Quiet Comfort 35
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've just had these a couple of weeks but so far the Sony M4 wireless headphones impress, as does the accompanying Sony APP, which features an excellent equalizer with enough customizations to get the sound you are looking for. The headphones themselves have a rich, bassy sound that is enhanced by the aforementioned equalizer embedded in the Sony APP. The touch controls take a little getting used to but work well. The headset's noise-canceling features are top-notch as well. Based on first impressions this device gets five stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricS, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Weight
The best headphones I have ever had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones! They feel lighter than you might expect but that makes them some comfortable to wear for long listening sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattwiththecamera,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good years after release
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sounds amazing and works well with Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyreeC,
We're so glad to hear that your Sony headphones sound amazing and work so well with your Apple devices! Thank you for your fantastic 5-star rating—it's wonderful that the audio experience and seamless compatibility are making a real difference for you.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
This is your sign
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is amazing and very comfortable 10 out of 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chia,
We appreciate the 5-star rating and we're glad to hear that you like the quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David