Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Great Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price duriblei enjoy them so far
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable to wear during workout
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrdc, Awesome! We are glad to hear that you are enjoying the sound quality and comfort of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4 headphones are some of the best for the money! The sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianR,
Thanks so much for the fantastic review! We're thrilled to hear you think the WH-1000XM4 headphones are some of the best for the money and that you're enjoying the amazing sound quality. We designed these headphones to deliver a premium listening experience that's both immersive and a great value, so it's wonderful to know we've succeeded. Thanks for choosing Sony. -Eliab
I can't hear you!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. The noise canceling is so good that I can't even hear my husband or kids yelling in the background!
I would recommend this to a friend- Pros mentioned:Sound quality
Best Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best wireless noise-cancelling headphones in its price range. I've owned the Bose 700 Headphones for a short time but ended up swapping for these Sony's. They aren't as flashy looking as the Bose but these out perform in every way. Also, highly recommend using a HiFi streaming service like Tidal or Deezer to get the most out of these headphones. I've always used Spotify but they difference is very noticeable and I don't think I will be able to go back after purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethannn, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality, Weight
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight. Great sound. Great ANC. They live up and exceed the hype. I find reasons now just to use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoeMoe, we're glad you like the noise canceling feature of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Okay, but there are better options in 2022
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were okay. I tried them out after using the WF-1000XM4 and found the the ear buds to be superior in almost every way. The noise canceling is better, there's not a weird third option between ambient sound and noise canceling, the bluetooth stability is better, the ambient pass through is MUCH better (its pretty bad on these), etc. The only edge I would give to these is comfort, but the material does get hot after a couple of hours. I did ultimately return these and picked up the airpod maxes and have been happier with that purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
While we're glad you appreciate the comfort, we truly regret to hear you're not having the best experience with your WH-1000XM4. These headphones achieve a tight seal over the ears. If the effect of noise canceling is not sufficient, please check the guidelines and steps
To ensure optimal performance with noise canceling, please refer to the steps and guidelines below:
• Make sure that the noise canceling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
• Check that the Adaptive Sound Control is turned off.
Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
We regret to hear that the headphones had to be returned.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
- Pros mentioned:Battery life, Sound quality
Fantastic for travel and focusing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing it there for noise cancellation. Bose are close, but these are better. Great sounds and battery life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Feralshad0w, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Best noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is my go to tech brands for the simplicity and functionality. These headphones have an app that you can personalize all types of features and what not. The battery life lasts forever on one charge and it is the best at the gym or on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaeLe, Thanks for the 5-star rating! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
A Best Buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous, Terrific Sound, Very Confortable. A Best Buy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EfrainZaragoza,
That's great! Thank you for reaching out to us today. We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these head phones. Its awesome that they have a bluetooth and come with a headphones jack. Recently took a trip and with the aux cord it allowed me to use them to watch a movie on the plane with the in seat tvs. But also able to use bluetooth on my table and not need 2 different headphones. The anc always works really nice and i love the feature to put your hand over the right ear and it allow you to hear whats going on around you so your not always having to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Awesome! We're thrilled to hear you are enjoying the noise cancelling function, wired connection and Bluetooth connectivity of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really useful to pair two devices simultaneously. I’ve always felt that Bluetooth sacrifices sound quality but these seem to overcome that. Worth the money, noice canceling is exceptional and they’re comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Petoon,
We are glad to hear you like the fast Bluetooth connection, noise-canceling and improved cushioning to the headband and ear padding. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and have a nice day!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Lives up to the hype!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Great! Easy to Use! Very Comfortable! Nice customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cathy77379,
We appreciate the 5-star rating and we're glad you like the sound quality and comfortability of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Must buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation. Would recommend buying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuniorN,
Thanks for sharing your positive experience with the WH-1000XM4 headphones.
We're thrilled to hear you're enjoying the great sound and noise cancellation—those are two features we pride ourselves on with this model. We appreciate the strong recommendation to buy!
Thanks for choosing Sony!
Best, Jenn.
Decent
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not fully noise cancelling, and expect to hear loud noises if you’re in a mildly loud environment like a coffee shop. But they’re comfortable and have great sound
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and beautiful. This headphone performs great and the devise free control on volume, track selection, etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
Awesome! We're glad that you like the design and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Better than Bose option. The battery and quality is top class
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sagar, That's great! We're glad to hear that you chose these WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. With a huge 30 hours of battery life, you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting used to them. They fit well over the ears and the noise cancellation is excellent, it cuts out almost all outside sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Translator,
Good to know that you're having a great time with the fit and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Sony headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom loves these headphone and she says they are great for working out in because they do not fall off your head like the Apple ones do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
We're so glad your mom is loving the WH1000XM4 headphones! The design allows for use in different environments, especially when working out. Make sure to download the Sony Connect app to enjoy all of the built-in features. Thanks for choosing Sony!
-Aldair
Some of the best over the ear at headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter for over the year headphones she had an older pair that finally went out. She had them for years. We replaced them with these because she researched all the Sony headphones and these among the best after she got them, she absolutely fell in love with them and uses them constantly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErainaJ,
We are thrilled to hear that your daughter is completely in love with her new WH-1000XM4 headphones! It is wonderful to know that her research confirmed these are an outstanding choice and that she is using them constantly. We are also incredibly pleased that her previous Sony pair provided years of excellent service—that speaks directly to the quality and durability we engineer into our products.
Thank you for being a loyal Sony family and for the fantastic five-star review!
Best regards,
Dominick