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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12255 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 12,255 reviews
  • Rated 5 out of 5 stars

    Sony headphones i purchased two pairs one for the

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever i recommended these to all of my friends and family.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldJ, Thank you for the 5-star rating!  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved , is the best headphone god case for travelers no external sounds heard

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YanelyC, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    They work great!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Used them for more than a year now works great! It did need a little replacing with the ear pads and headband. But it’s still in great condition over all with consistent sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shinichi,

      That's very nice to hear! We are glad you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    PURE AWESOMENESS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING! These headphones are godsend, I use them everywhere and I wear glasses 24/7. I usually dislike headphones because my ears get sore from the pressure, these are super light! Perfect fit, great quality. I saw a lot of people mention the mic is bad, I don’t share that same experience. All around great headphones, I’m looking to get the XM5’s soon because I love these ones so much!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FliCityOJ, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great value if grab one during holiday discount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it over Thanksgiving (Black Friday) for 229. Great value. Love the sound and noise isolation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoffeeLover, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    They're pretty decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty good. The only issue I have with these is the fact that the sound stutters a bit when I connect them to my PC, but it may be because I have a faulty product or something. Overall 8/10 experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! I used these for travel. I love the ability to use the chord to connect to the tv on flights (which doesn’t use the battery of the headphones) as well as the wireless capability to connect to my phone or iPad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PascaleR,
      Awesome! We're so happy your WH1000XM4 headphones are your great travel companion. It's nice to know that you love the wireless and wired capabilities of the unit. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Amazing Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are still one of the best headphones on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandoP, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Its super sound proof. Great quality overall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lizzy, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Headphones ever!!! I would recommend this to everyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi estin,

      That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David sony-global

  • Rated 5 out of 5 stars

    Cobra SC-400D

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: excellent video quality with 4k front display. 1080p rear. It is easily adjustable and easily installed. Touch screen with many features. Cons: Alexa does not work most of the time with Spotify or any voice commands as it loses singnal consistency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bargain over AirPods

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound very similar to the apple AirPods Max which cost twice the price. This is a great value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayS, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sound is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great! I like it that i can adjust the equalizer. Noise canceling is also good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuy,

      Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Quality Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation was superb. Love the Headphones, the sound quality is very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tess, Awesome! We are glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    King of Noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony wh1000x-m3 are the best NC headphones from its release. The only concern users had is multiple device support. Sony wh1000x-m4 have been included with multiple device support and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this headphone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and the noise cancellation is superb, Sony is really in the game with this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonos,

      Awesome! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Such a vibe with these headphones!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I in no way, shape or form am someone who is an expert on audio products, but coming from someone who was looking for (1) comfort & (2) good audio quality for music, these headphones are beautiful. The audio is incredible, not only with music but also with videos and speech, and I love the audio customizability in its app. The audio would be reason enough for me to purchase these, but the noise cancelling for me (once again, not a professional) is insane: the best way I can describe it is making the world as silent as a quiet day with snow on the ground where the snow dampens all of the sound. The call quality for the person on the other line is also surprisingly clear as well. And finally: they look beautiful (I got the off-white color), the comfort of the ear pads is amazing, and the adjustability makes them fit perfectly on anyone who has tried them on. Absolutely, would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelineKay, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Would reccomend!! Very stylish!! You

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones really nice quality and shipped fast!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LucasP, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Top over ear headphone.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top over ear headphone. I like them better wired but wireless is good too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelM, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in class. Best top technology stuff. Really helpful for daily use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jay1, Amazing! We're very happy to know you're enjoying your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US