Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Great Deal for great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think these headphones are great. I got them on a black Friday deal. Although they are great, I would never pay retail on these or the XM5 or XM6. If you can get a deal, snag them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
We are excited to hear that you are finding your headphones to be a great addition to your setup! It is wonderful to know that you were able to snag such a good deal and that you're enjoying the performance they offer.
Thank you for choosing Sony!
Regards,
Dominick
You will not go wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted some headphones when I exercise and these are rated as a very good set and they are. I always buy my electronic stuff at Best Buy. I usually wait for the sales and I caught a good one with these headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mark,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM4 headphones are living up to their excellent reputation and making your exercise sessions more enjoyable. It’s wonderful to know you found a great deal at Best Buy and that you trust them for your electronics. Your thoughtful approach to choosing quality products on sale is truly appreciated. Thank you for sharing your experience and for making us part of your routine.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Better than Bose!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable and great noice canceling is like no other. The app gives a lot more functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramon540,
Awesome! You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great headphones! Completely Satisfied!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Far Great Headphones. The fit feature is awesome. Noise cancelling spot on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyPhantomReviewer22, We're very grateful for this positive feedback! It's really wonderful hear you're having an enjoyable experience with your new WH-1000XM4 Wireless Noise Canceling Headphones and you like the superb noise cancellation and overall fit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your feedback and offering a fantastic rating on the product! -Jess
- Pros mentioned:Sound quality
Daughter loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for listening to music, and it has a microphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewP,
We're thrilled to hear your daughter loves her new WH-1000XM4 headphones. It's awesome to know that they're a perfect fit for her, great for listening to music, and that she's getting good use out of the built-in microphone.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good design. Like having aux cord for airplane. Sound quality great. Prefer over Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mikes, Fantastic! We're glad that you like the design and sound quality of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Sony Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and excellent for eliminating outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kilroy, Awesome! We are so glad to hear that you are enjoying the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Weight
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are very comfortable and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi birthday,
Awesome! We're glad that you like the comfort and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
love em
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable and easy to use. The sound is fantastic and can be tuned to your preferences
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBoy, We're very grateful for this positive feedback! We're glad to hear you love the comfortable fit, ease of use, fantastic sound quality, and sound customization based on your preference. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent upgrade from XM3's.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Xm4's are an excellent upgrade from the XM3's. New motion detection sensor allows you to pick up music playback after you remove the headphones and put them on again. Noise cancellation is about 40% better, more isolated from environment. The only issues are that the bass is not as deep as the XM3's and the XM4 app is a little different then the XM3 app- the lack of sound position control and sorround (VPT) settings hinders the customization options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi solo1ne, we're glad that you like the upgrades we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony Headphones Connect app is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best over ear headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my headphones 3 years ago and still holding up strong. Everything gets blocked out when i turn on noise canceling. Bought one for my wife and son. We all love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Awesome! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the 2nd, 3rd, and 4th series. If you already have a preceding series, probably not worth the upgrade, but if you don’t, these headphones are great. The battery life seems better than advertised and their quick charging capability is more valuable that one might think.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KYTV, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, excellent comfort and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hima, Thank you for giving the WH-1000XM4 a perfect rating! Good to know you're enjoying the comfortable fit and excellent noise cancelling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Great wireless headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is very good. These are light weight headphones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, Noise cancellation is perfect. The battery life is a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Great! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
More Expensive but Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me it was worth spending few more dollars for the better sound. Also has decent battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveM,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best headphones ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are totally noise cancelling. pair with anything blue tooth, easy to connect, and my daughter on the spectrum will not leave the house without them. Best investment for a happy kid who also likes to game.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandriaD,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
I get the hype now
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have much to add to all of the wonderful things that have been said about these headphones. That said, I was concerned about call quality. Every YouTube reviewer I watched did their call quality tests next to generators or they would simulate the loudest coffee shop you could imagine but nobody tested the call quality when you're in a home office or some place quiet. I mean who stands next to a generator to take or make a call? Well, I can tell you the call quality in a regular environment is excellent. I've been using a Plantronics Focus UC headset. These are superior to the Plantronics . There's no comparison. Granted the Plantronics are 3 year old tech but they're designed for calls first and foremost. Finally, you have to go into the app and turn multipoint on. It's set to off by default. The app is rudimentary. It does the job. It can be buggy. I've been using it for months (Sony ear buds). It does everything you need it to do --- the graphics could use some work. If you have problems with the app -- delete it and reinstall. Also, the owners manual on the Sony site is extremely detailed. I solved several (ignorance) problems easily with online resources; I'm glad I bought these. Well worth the retail rice, imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Burnbrighter,
We're glad that you're enjoying the amazing features of the headphones particularly the call quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the app is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Great Gift for Family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a mother's day gift and it's been one of the best I've ever purchased. My mom never is without them.
I would recommend this to a friend- Pros mentioned:Sound quality, Weight
For anyone likes silence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and comfortable. Almost silence with active noise canceling on. This is amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miki,
Great! We're glad that you're enjoying the amazing features of the headphones like the weight, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph