Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Cancelling is amazing, sound is great, and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rory, Fantastic! We're very happy to hear you're enjoying the amazing noise cancelation, great sound quality, and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Noise cancelling isn't perfect, but decent enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jmk1,
Thank you so much for your feedback! We're glad to hear that you find the WH1000XM4 headphones to be good. We value your comments regarding the effectiveness of the noise cancellation feature.
To ensure you get the best performance, we recommend adjusting the settings in the "Sony | Headphones Connect" app. For an optimal experience, please set the [Ambient Sound Control] to [Noise Canceling] mode. Keep in mind that if you have Adaptive Sound Control enabled, it could impact the noise-canceling effectiveness, so you may want to consider modifying that setting as well.
For detailed instructions, please refer to the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html.
Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Nice headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a trip. Have worked well. Holds charge. Good quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Attylaw7,
Great! We're glad that these headphones are perfect for your needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Simply the BEST!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re undecided, don’t think about it buy these. On sale they’re so worth it. I’d say watch the video on YouTube but you need the headphones to really hear what they’re capable of! I’m hearing parts of the song I’ve never heard before. The 360 degree feature is other worldly. The BEST noise reduction I’ve ever heard. Sorry Bose yours are inferior!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bimbo301, Thank you for your recommendation! Glad to hear that you are happy with the noise-cancelling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Still the BEST!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read that the newer models have design hinge issues, so I purchased the 10004XM instead to avoid issues. Absolutely happy that I did!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnsoncar48,
It is most rewarding to hear that you are absolutely happy with your decision to choose the WH-1000XM4.
This model remains a fan favorite for a reason, specifically due to its incredible balance of performance and versatility. We are glad you’re enjoying the industry-leading noise cancellation powered by our HD Noise Cancelling Processor QN1, along with the convenience of the foldable design and the Speak-to-Chat feature. It is a fantastic testament to the enduring quality of this series that it continues to provide such a premium listening experience years after its debut.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Must buy. Great fit. Great Sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bbfan,
Perfect! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Must buy. Great fit. Great Sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bbfan,
Perfect! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great quality and serious tech features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super sound quality and noise canceling capabilities. Very intuitive with lightweight ergonomic design. Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheRev,
Great! We're glad that you like the sound quality, noise canceling function, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone quality is very good, sounds even better with equalizer set and the app is easy to work with. Noise canceling is also great and works at home and even in crowded/busy areas. Definitely worth the purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL,
That's awesome to hear that you are pleased with the sound quality and noise canceling capability of our WH1000XM4 as well as the Sony app where you can adjust and customize the settings to your liking. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony Over Head xm1004
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Okay controls. In ear voice in annoying. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KG4040,
Very nice! Thank you for reaching out to us today. We're always happy to hear from you. We're glad that you're enjoying the sound quality, controls and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
great performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great..90% noise cancelling..it just feels like pressure upon my ears..it bothers after a while..they are great stay charged long time..easy to connect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marei,
We're glad that you like the battery life, connectivity, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its fit is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
This is a buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd purchase from my house. This time I bought it for my husband as my kids love this item. Using at home and airplane, they are very effective. Sounds is great while the headset actually cut the noises. I do recommend this item to everyone who is looking for a quality noise canceling headset with reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nancy, Wow! Thank you so much for such a fantastic review, and we are so pleased to hear you like your new WH-1000XM4! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Also, thank you for your purchase of another WH-1000XM4 headphones! We're truly happy you are enjoying the great audio quality and amazing noise cancellation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the recommendation and for trusting Sony! -Jess
Lifesaver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have become my emotional support headphones. I use them at work to block out sounds to help me focus. They work amazing on planes and for daily use. When it's time to buy another pair I'm going for this model because they're better than the nee ones in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinaM,
Thank you so much for your review! We love hearing that the WH-1000XM4 headphones have become your "emotional support headphones." It's great to know that they are helping you focus at work and perform so well on planes and in daily use. We truly appreciate your loyalty and your high praise for this model.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great quality, pay-to-use functions
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound, insane noise cancelling and functions. Downside deals with the DLC stuff through the app, would be nice if it just came with the expense of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YesParade, Amazing! We're glad you like the excellent sound quality, top-notch noise canceling, and overall features of your Sony WH1000XM4. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and comfort compared to the beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, We're glad that you love the sound quality of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Perfect for late night/early morning editing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality and sound suppression. I can hear everything in videos and none of the outside world with these on. My only complaint is that my ears do get pretty hot after wearing them for a couple hours, but that's to be expected. I got these to be able to work late at night or early in the morning when my family's asleep and they work like a charm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PickyPicky,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great sound quality. First nice pair of headphones I've owned, so i can't compare, but the noise canceling works really well. Sometimes the sides of my head hurt if i wear them and my glasses all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaS,
Thank you for sharing your experience! It's wonderful to hear that you're enjoying the sound quality and noise-canceling features of your Sony WH1000XM4 headphones. It sounds like they’ve been a great first step into high-quality audio. As for the discomfort with glasses, you might try adjusting the fit slightly to find a more comfortable position for extended wear. https://www.sony.com/electronics/support/articles/00282845?utm_source
Thank you for choosing Sony, and enjoy your music! -Maria
- Pros mentioned:Comfort
I love this headset.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched headphones and this came out on top. It's a pretty penny, so got it when it was discounted. Very comfortable fit. I've worn out for hours. There are so many features. The touch controls were a little tricky, so I had to youtube the instructions for all the different swipes and taps. Now that I'm use to it, it's easy. It comes with a nice sturdy case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 00nor00,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
SONY UNDISPUTED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say it's a SONY!!! Outstanding quality noise cancelation on point. Half the price of apples headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoC,
Thank you for your feedback! It’s great to see your enthusiasm for the Sony WH1000XM4 headphones. Their exceptional noise-canceling capabilities and quality truly make them stand out. Thank you for choosing Sony! Enjoy your listening experience! -Maria
- Pros mentioned:Sound quality
Solid headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds quality and app is also good. Wish it could be a bit louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4 headphones, TerrellS!
We are so pleased to hear that you are enjoying the great sound quality and finding the Sony Headphones Connect app to be good! It's rewarding to know these core features are meeting your expectations.
We appreciate your candid note regarding the volume level. We understand that personal listening preferences vary, and we are continuously working to balance audio performance with safety and regulatory standards. Your input on making them a bit louder is valuable feedback that we will certainly take into consideration for future developments.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team