Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good noise cancelling, ok software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones. I got them for travel on a plane to drown out some of the noise. They do a good job of that. They are uncomfortable to wear with a mask as the cups press against the string and after a while, it hurts. Without the mask they are ok. I would imagine any headphones would have that issue these days. The sound is great. I do wish they had the Apple chip in them so they would integrate better with my iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marinadam, Great! Thank you for sharing your feedback on your Sony WH-1000XM4 headphones! We're thrilled you like the industry-leading noise cancelation, comfortable fit, and excellent sound of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
My head phone experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phones! Truly enjoy all aspects of the item. Well design and craftsmanship.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kovuvision,
Thank you for the 5-star rating! We're happy to hear that you like the design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
god tier headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.greatest pair of headsets i ever owned when you need good sound quality why look any further these are my 2nd pair my first was given as a gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarylH, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thank for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great Overall but a Small Software Issue
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great. Sometimes the ambient sound feature will turn on randomly and pause whatever you sre listening to. It doesn't happen often but it's really inconvenient when it does. Otherwise the headphones sound great and are very customizable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelI, we're glad you are enjoying our product. We're sorry to hear that you have an issue with your Sony unit. It appears that the issue you have is caused by the Speak-to-Chat feature. If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear. You can disable this feature by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=ambient%20sound
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass
Best headphones to date
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been buying the WH-1000XM's since they came out and Sony never fails to deliver. These improve in a couple ways from the XM3's. Multi pairing, cleaner bass, improved call quality. There also a new pause when you to to talk feature that I really enjoy, but you have to learn not to sign along with the music lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tido360, That's great! Thank you for the awesome feedback! We're glad you're enjoying all the improvements we made on these headphones. We really appreciate you being a loyal customer and helping to share the word about us. At Sony we strive to put forward the best possible products for our customers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for your purchase and for trusting Sony! -Jess
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphone. Not only i can listen to music with it, but it won't allow me to hear any noises since this headphone has a noise canceling. This is the best product i can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerrellT,
Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Old Sonys were better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is great. This model is not. Controls (sliding buttons) are hard to find while wearing. You have to remove from ears to hear someone talking because you cannot locate a pause or mute button. The noise cancelling is good, the sound if just OK. My old Sony earphones were better, but age took over quality. Next time, l will use immediately after purchase & return if like these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ROCKAFELLA, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the great sound quality and noise cancelling feature of these headphones, we regret to hear you're having some minor difficulties with the touch control sensor panel. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch controls and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphone Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is for a Christmas Gift so not used to date. However, these were tried on in the store and my niece and I both thought they were better than the newer Sony model and Bose. We both have Bose headsets and these Sony are equal to at least the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatAunt, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
A travel must
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really enjoying my headphones. I almost exclusively use them for traveling especially planes. It keeps the lod plane noise out. I don't like flying without them. I'm also very thankful for the cord, as bluetooth and me are not always friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marylani, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever purchased. The sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, H25431,
Thanks for the comment and the 5-star rating review! We are delighted to hear that you are enjoying the fantastic audio quality from your Sony Headphones, and we are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best pair of headphones that I own. The noise canceling works great: I have two kids, a dog, and a cat and I can’t hear them at all with these on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berto, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Can’t go wrong!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are next level, I wasn’t a particular fan of getting over ear headphones but you can’t argue that more space means better drivers and better sound. The noise canceling and sound quality coming from these headphones are really great and the included carrying case and aux/ flight adapter really top this pair off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great noise cancelling, but can't use lying down
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really like this product! It has great sound quality and noise blocking, it really helps me block out my severe tinnitus (ringing in your ears) The only issue I have with this product is that for some reason it randomly turns off when using it while lying down and continues to do so after you keep turning it back on. Not sure if I have a faulty device or that just something that happens... But this headphone is worth it for me because of how great the noise canceling is!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi peace502,
We are glad you like the noise canceling of the headphones. Unfortunately, we do not recommend using headphones while lying down because wearing detection may not work properly, and the touch sensor control panel and CUSTOM button may not be available for operation. More details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the feedback and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Perfect fit. Noise cancelling is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sherall, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
AmazeBalls!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazeballs! I will admit the XM4 were not my first choice and solely due to price. I was trying to stay at around the $200 mark but man I am glad I ended up with these! They sound AMAZING! The only thing I would change is improve the ambient sound quality but other than that everything else exceeds my expectations!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi M4runner, Wow! Thank you for the 5-star rating! We're very happy to hear you give the WH-1000XM4 a try and it did not let you down. It's really nice to know it exceeded your expectations and you like the overall superb sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. You can also change the settings of the noise canceling function and the Ambient Sound Mode with the "Sony Headphones Connect" app. When you select [Ambient Sound Control] from the Dashboard, you can edit the volume or mode of the ambient sound. Thank you for the feedback and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Feels nices .Lots of features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent. Fit is really comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeBuyStuff, good to know that you're enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
This is your sign to go for it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, outstanding audio, sleek design and flexible/convient layout! Noise canceling works exactly as described, love my headphones. Glad I went with these instead of the airpods max, truly recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yareli,
Perfect choice! We're truly happy to hear that you are satisfied with the overall quality and features of our WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise canceling the only problem I have is they slide when I’m working out and the microphone is kinda bad lol :( but other then that they’re amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mady,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. Your feedback about its fit and mic quality is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line. You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Sony over Bose for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounds and balance. Good amount of bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Simon, We're glad to hear that you appreciate the sound of the headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel. Comfortable to wear during long flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Stanley,
Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations! We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have an excellent day!
-DiegoV