Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel. Comfortable to wear during long flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Stanley,
Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations! We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have an excellent day!
-DiegoV
It’s Sony, what else can I say?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have aged very well despite being 5 years old. The ANC is still competing well against newer headphones. And now, you’ll find these discounted everywhere, best bang for your buck
I would recommend this to a friendBrand response from SonyListens
Posted .Hello paninin19,
Thank you for choosing Sony!
We’re honored to hear that your WH1000XM4 headphones have maintained exceptional performance over five years, particularly with active noise cancellation that remains competitive with newer models. Their enduring quality and value, especially given the current pricing, underscore the thoughtful engineering behind them. We appreciate you sharing your positive experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Perfect headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect headphones. I can’t fly or take the train without them. Great noise cancelling and sound. I’d recommend adjusting the levels to online suggestions for better sound depth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NathanielM,
That's awesome! We are truly happy that you found your travel companion with our WH1000XM4. We're glad that you like the sound quality and noise canceling capability of our XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
No Regrets
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I use these to work out, And the way the noise canceling silents is so great I hear nothing. They’re also great when playing on my Playstion
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Izaiah,
Great! We're glad that you enjoyed playing your PlayStation with our Sony XM4. It's nice to hear that you can focus on your work out session with the help of the superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
So good I got 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, awesome quality at a great price, especially since there’s a newer model out. This is the second pair I’ve purchased - they were so good my wife wanted her own!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelS, That's awesome! We are glad to hear that you like the sound quality of your new Sony WH1000XM4 headphones. Your continued support means so much to us. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Better than Beats
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, but hey do irritate my ear piercings. The color and sound quality are great and I would say he cancellation is better than most Beats that I have had in the past. I'm officially a part of the Sony crew.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katie, thanks for commenting. We're so happy to hear that you love your WH-1000XM4 and you're satisfied with its amazing sound quality, stylish color design, and exceptional noise canceling feature. We greatly appreciate your feedback when wearing these headphones. The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones they are good, Im a big fan of sony headphones and buying these were probably a good option, although they cost around ~$200 when I bought them, they're worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Edward,
Nice! Thanks for being such a big Sony fan! We highly appreciate you. We are extremely happy that you are pleased with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
Pricey, but so worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen, if you are considering purchasing anything in this range, just do it. Blows away Beats.. I had the XM3's but returned them after trying the XM4. Better fit, microphones, and ability to connect to (2) bluetooth devices simultaneously. I use them for my iphone & Mac simultaneously, meaning i can easily switch back & forth. HTH
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Renz,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these headphones. Hes uses them daily and syas they have a great quality of sound.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, LoriN! We're glad your son likes his new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sound great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the noise cancellation does the job but if your a bass person these are not for you as they lack bass but the sound quality is what makes up for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SteveC,
Great! It's nice to know that you are amazed by the audio quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best sounding headphones i’ve heard. Used them on a trip to Hawaii need less to say lots of time on an airplane. Easy noise cancellation that made it perfect to either watch movies or take a nap. Quality is better than the aipod over the ears and pro’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, DreM! We are incredibly pleased to hear you are happy and satisfied with the fantastic sound & quality, industry-leading noise canceling feature, and superb performance of the WH-1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound but cheap feel
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course the sound quality and noise cancellation on these headphones are top notch. You would expect nothing less from Sony. The only real issue I have with these is the build quality, the plastic housing gives them a real cheap feel. However, thus far they have shown no degradation or apparent wear and tear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi minesnerd, We are happy that you like the sound quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We value your input and appreciate your feedback. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
The sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. Blocks out unwanted noise. Works best on planes with crying children.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clairnothappy,
Amazing! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! I'm a huge audiophile and these are well worth the money. Great options, you can adjust eq in the app and it actually applies to any audio played. Noise cancelling is great too and adjusting that level is really nice to have. It's like surround sound in my ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CreamDedede,
Perfect! We're glad that you like the sound quality, noise canceling, and equalizer function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The folding Sony to buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm3s refined and that what I wanted. Fits tighter and doesn't squeak when I put it on. Auto off when you take them off is great. Still fold for small compact package unlike the 5s. I think the battery is slightly less than the 3s but it does more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dtxny, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay
Return soon
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headset but they are just ti big for my head
I would recommend this to a friend- Pros mentioned:Battery life
good for the money especially on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound stage is good, and anc is good when it comes to reducing low frequency noises (airplane engine, heater, etc.). battery life comes to around 15-17 hours depending on settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi channelzero, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
SONY HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great noise canceling, but I am in fact a a bass head, and they didn’t have enough bass for me personally, great headphones but just not what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EliR,
Thank you for sharing your feedback and we're glad that you appreciate the noise canceling capability of our XM4. Your comment is highly appreciated and will help us improve our future products. Thanks for checking Sony! - Marco
- Pros mentioned:Sound quality
Solid pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound quality, but bluetooth connection can be spotty at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABorder,
Thank you for your feedback. We're glad to hear you're enjoying the sound quality of your WH-1000XM4 headphones. We're sorry to hear that you're experiencing issues with the Bluetooth connection. Please try unpairing and re-pairing the headphones with your device. If the issue persists, please contact our support team directly for more advanced troubleshooting.
Thanks for choosing Sony.
Best regards,
Eliab
Great for the gym
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gym headphones. Quality sound and very loud. Cant hear a thing with noise cancellation in the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dean,
Great to hear the noise cancellation is helping you stay focused at the gym! To keep them performing their best, remember to wipe them down after use as this model is not water-resistant.
Thanks for choosing Sony.
Best regards,
Eliab