Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Awesome sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, features and totally awesome sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsp83,
Awesome! We're glad that you're enjoying the amazing features of the headphones particularly the comfort and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Cons mentioned:Touch controls
Awesome!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones great sound only thing is I feel like I have them turned up all the way too much and the touch to change songs etc is a little bit of a pain other then that there better the 1st gen AirPods and beats solo never liked beats always seemed to mess up on me also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noslipcover,
Thanks for sharing your review and experience with the WH1000XM4. You do have the option to use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For optimum fit and comfort, wear the headphones properly and adjust the headband.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is one of a kind. I had a previous version of the same headphones and the small additions that they have made are worth it in my opinion. Is it enough for a year-to-year upgrade? That I am not sure, but for those that are on 2+ year old headphones, this will be sufficient
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bdog,
Thank you for the 5-star rating! We are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphone, best part is all the options you have so it can be up to your preference of sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarG, Thank you so much for sharing your impressive experience so far with your Sony WH-1000XM4 Headphones. We're so happy that you are enjoying the superb sound quality and smart features of the unit. It's wonderful to know you are utilizing the built-in equalizer on the Sony Sound Connect app to ensure optimal listening experience. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great Investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, with multiple options on how you would like to enjoy music. Many compliments on the silver color. A little big to carry around for everyday use. Overall, a great choice for people who love listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are wonderful, both sound and noise cancellation. They are replacing an older model WH-1000XM3, that broke just as the warranty expired. I hope these last longer, as they are the best for blocking airplane noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikee,
We regret to hear about what happened to your previous headphones. You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously bought 910n, and I wanted to try something bettwe, I compared them with Bose quietcomfort, and even tho Bose are prettier. Sony sound is richier and mor surrounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EliasNv,
We appreciate the 5-star rating and we're glad to hear that you like the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
All by myself
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the bomb! I love them! Perfectly comfortable and the carrying case truly protects my investment. They have changed my air travel entirely. I love being able to escape from my busy world with so little effort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenW, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Proof that headphones are evolving very, very well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound (well, of course), but sound dampening also works like a charm. You're shut off from construction sites, other passengers on board planes, trains, buses. Love the ability to cup my hand over the right 'phone and instantly my music turns down and I'm able to speak to someone who's addressing me. No fumbling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheListener,
Great! We're glad that these headphones are perfect for your surroundings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Comfortable and Sounds Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality in feel and sound. Great features like speak to chat, where they stop playing if you start talking and then resume in as little as 15 seconds. App was clunky for me to use at first, but with practice became easier. It analyzed a picture of my ear and then the sound got better based off the picture...WOW!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrance, good to know that you're enjoying the sound quality and Speak-to-Chat function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the headphones during a ten-hour trip to Europe. Superb noise canceling coupled with easy access to the airplane's entertainment system made the flight a relatively good experience, much more comfortable than I have sufferied in the past. I recommend these Sony headphones unreservedly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrPang,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Perfect flight accessory
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love wearing these on my flights. The easy touch to turn off noise cancelation really helps when announcements are made or when flight attendants come by to talk! Def recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Meag,
That's nice! We're glad that you can enjoy your flights thanks to the awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing and for recommending Sony! - Marco
- Pros mentioned:Sound quality
Great last GEN product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are honestly the standard noise, canceling headphones, that you know you will get great quality from their last generation headphones, but for the price you can’t beat it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DonovanG,
Wow! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We are very excited to hear that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after years of hearing about them, selling them and recommending them. They live up to the reputation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have lived up to the high praise you’ve heard and shared over the years. Your endorsement means a great deal to us, and we’re pleased to know the product meets the standards you expect from Sony.
Best regards,
-Fred
- Pros mentioned:Sound quality
This Headphone is awesome.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM4 is one of the best noise-cancelling headphone I've ever seen. Even though I am not a great fan of the Sony app, the sound is crisp, and noise cancelling feature is great. Easy to setup. Great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi coolguy2017, we're glad you like the ease of setup, sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
GOOD FOR GAMING AND MUISC
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST PURCHASE EVER THE NOISE CANCELING AND EASY CONNECTION IS PERFECT ALREADY BUT I USE IT FOR GAMING AS WELL EVERYTHING JUST SOUNDS PERFECT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector,
Thank you so much for such a great review! We're glad to hear that you are enjoying your WH1000XM4 headphones while playing games or listening to your favorite music. We really appreciate that you like the great sound, noise cancellation, easy connectivity, and overall performance of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best in their class!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones imaginable. I use them almost daily, they sound excellent for wireless, and they are a total gamechanger on airplanes, subways, and riding passenger in a car. They're pricy, but you cant beat em!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
Amazing! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good sound and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease connection via Bluetooth, sound quality and noise cancellation with cushioned comfort over the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sosa,
Great! We're glad that you like the Bluetooth connectivity, sound quality, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Cut out the @home noise when working from home!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones everyday for work. Working from home i contend with washing machines, dryers, the furnace and many other noises. These headphones eliminate the noises from my world and also silence the noises from the people with whom I talking to on the phone. Smartest purchase made in a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveS,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Volume
Alright i guess
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From my honest opinion. These headphoes arent at all bad for nouse cancelation. They have the atmosphere that you can cgange whoch i thought was pretty cool. But a few con are one there is no bass unlike the skullcandy skullcrusher headphones. Second not loud at all unlike beats by dre. These are pretty neat though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the sound quality. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You also have the option to use the app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
You may also find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support