Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
All around amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to pair, amazing sound, killer noise canceling - and love the color!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoFam, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought these to help for when it’s new years and fourth of july. really helps keeping out the loud popping sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bumblebee,
We are ecstatic to learn that your WH1000XM4 are providing the peace and quiet you need during New Year's and the Fourth of July! It is wonderful to know that the noise canceling is effectively keeping out those loud popping sounds so you can stay comfortable during the celebrations.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
The King of Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are in a class of its own. I read a lot of hype about these and decided to finally get them. I'm glad I made the move to get them. Syncing up to two devices at once is perfect for my job. Also the Noise canceling puts you in your own little world. The Midnight blue is beautiful by the way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slayer1193, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantiastic. I work in an area with 40 people in a small space, and these cancel out everyone around me and the sound quality is excellent. My only complaint is that the touch pad areas to change the volume and switch songs is kind not in an inutitive area on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brooke, thanks for choosing and purchasing our product. We're glad you like the noise canceling feature and sound quality of the WH1000XM4. We're sorry to hear that you have an issue with the touch control panel of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20control
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I love the product! Great sound and noise canceling. The only tjing I wish I could make the head strap a little smaller.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatM, we're glad you love the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the head band. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Definitely Recommend!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I am so happy to have purchased these. Initially I intended to use them for travel/flying, but now I use them when working around outside to cut out lawnmower/equipment noise too. (this is my second pair as the first was stolen.)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WorkFromHomeLots,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Purchase ever!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked all over for replacement headphones for autistic son who has a larger head. These are awesome! He loves the noise cancelling capability and we love that he just has to cover one ear to hear us when we are talking to him reducing the number of times he is pulling the headphones on and off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dd13, thank you so much for the 5-stars review and feedback! We are incredibly pleased to hear your son loves his new WH-1000XM4! We are also glad he's enjoying the amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
A Must Have
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for a Christmas gift for my boyfriend and he loves them! amazing sound quality and perfect for noise canceling since he wears them to tune me out xD
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiannaT,
That's a nice Christmas gift! We're glad that your boyfriend loves it and enjoying the amazing sound quality plus the superb noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent for noise canceling, mics OK.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a long trial period of 3 different Sony noise-canceling headphones, these are no doubt the best of their line. I would have given them 5 stars but the only drawback was the mics. When placing calls, the receivers of the calls mentioned that I was not as clear as a previous set of headphones from another brand. Still, these headphones are by far one of the best I have owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these headphones for 2years already I can say one of my top favorite headphones ever. Would purchase again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimberliM,
Perfect! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Get these headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First over the head earphones I have had since 2010. I love them. I cannot hear anything while walking down the streets of NYC. Only complaint is that people have a hard time hearing me on calls. May just be a setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones! Bought 1 for my wife and 1 for myself a couple years ago and bought another pair for my mother this year
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JamesK!
We are thrilled to hear that the WH-1000XM4 is a Great pair of headphones! It’s the highest compliment that you purchased a pair for yourself and your wife a couple of years ago, and have now chosen to buy another pair for your mother this year.
Thank you for choosing Sony for your entire family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great Noise Cancelling Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I didn't buy XM3 was lack of support for 2 devices so as soon as these came out I was happy that Sony had finally fixed this issue. Afterwards it was an easy decision to buy. Noise Cancellation is awesome. Really like the midnight blue color which only seems to be available at Best Buy.
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphone!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cancels a lot of noise. Like when my wife asks me to do the dishes I don’t have to because these Sony’s cancelled it out. It’s like, if school is cancelled I’m not going to chemistry class. Just like when I can’t hear the request for dishes to be done. Buy these. Never do dishes again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mica, we're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Very good product.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work very well, unfortunately do not work the best on my shape of ears, but that's just me. Very good sound quality, decent mic quality, and very good noise-cancelling. I like the feature that pauses audio/video when the headphones are removed, and resumes when placed back on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IronicCronic, Great! We are happy to hear that you are satisfied with your new WH-1000XM4 Headphones! To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Don’t really new the new model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound at lower volume crack the volume to much and then bring it back down to a listening level you will hear the difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best part of the headphones is definitely the noise cancelling. I am in college and I can tune out people being loud with these headphones so I can study. I can also just touch side of headphones to turn on transparency mode so I can hear if someone is talking to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, That's great! We're pleased to hear you're enjoying the industry-leading noise canceling feature and ambient mode of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Excellent quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair. I got the predecessor and now this one as a back up. Excellent quality. I’m absolutely in love with them. I got one in black and one in blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Laskaan,
Wow! Thank you for your purchase and for the trust. We are truly delighted to hear that you are pleased with the quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Light weight and great sounding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! The noise cancellation is top notch! Was looking for something to help drown the cries of kids while on a flight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Haji, Thank you for sharing your detailed review of your WH-1000XM4! We're glad you're enjoying the sound quality and excellent noise canceling feature of these headphones. Good to know that it helps blocking out the airplane noise and people's voices, especially on a long flight. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony the best on real audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony don't change them for anything..real noicecancelling..360 audio...the best of the best...i bought all the designs...
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, AntonioA! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig