Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
WOW
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC in the game right now, took these on a flight and wow! They’re just great over all headphones, only thing for me is that the bass isn’t too heavy, so if you’re a bass head, maybe these arent for you, but great for all music genres & even for watching movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan,
We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We appreciate your feedback about the bass quality. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product overall. World best noise cancelling headphones though i still hear some white noise when i stop playing the music maybe that's just me. It easy to set up and with the ability to connect to two devices at once that's a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lkan, we are so glad to hear that you are happy with the noise cancelling and multipoint feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Volume
Nice sound but not loud enough!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is crisp and the noise cancelling is excellent. But I’m very disappointed in the volume maximum of the product. It truly is not loud enough for my satisfaction. Very disappointed that a $324 pair of headphones is not loud enough for my liking! I owned a Beats pair and they were so much better!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, While we are glad that you are happy with the sound quality and performance of the headphones, we are sorry to hear that the bass did not meet your expectations. We want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM4 and maximize the volume to your liking. There is even an EQ for bass and treble sound.
Regards,
Carl
- Pros mentioned:Sound quality
It's just you and tinnitus!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my son as he is most productive when the sounds of others fall silent. He's become a full time work-from-home engineer and said good bye to communal cubicles. But even at home this unit has delivered! Definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrunoM, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Perfect for the shop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my woodworking shop. Love the noise control options, so that I can wear the headphones and still talk, all while maintaining safety for my hearing. Plus the battery lasts forever, even while listening to my books all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shadedtreewoodpro,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best headphones for anyone needing to drown out any type of noise from children, cars, airplanes,or a crowded station, and the sound quality is so immersive it really lets you feel the music differently. Every time I put these on I’m in my own world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas,
Great! We're happy to hear that these headphones are perfect for your lifestyle. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones very good and nice cancellation I like how the battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Owen,
We're glad that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony is always amazing product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is cute, perfect in canceling out any noise. I got this for my 15 yr old and she loves it, she cried when she got for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NanetteC, thanks for choosing and purchasing our product. Hope she enjoys her new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The Sony head phone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend for everyone who wants silence for work or study. This is very good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiuvaneB, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
amazing ANC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio isn’t too loud, but the ANC is amazing. I wear them at the gym everyday. One issue is they do slip off when laying down but it’s not the end of the world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseH,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you are enjoying the noise canceling function of the headphones. Your feedback about the volume and fit is greatly appreciated.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). The overall volume may vary depending on the source content. Make sure to turn up the volume of the headset and the connected device. You do have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
To enjoy the best fit and comfort with the headphones, make sure that you are wearing them properly and adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
GREAT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest headset. My only quarrel is it might get a bit uncomfortable but it might be my head. I would definitely get it again. The sound quality is your own personal movie theater. It does come with 3 months of free 360 music. It chages your life
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Battlestar,
We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
The Sound of Perfection (and silence)
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews of all the Bluetooth headphones and this got the best on multiple levels. I love this headphone, it’s my first Bluetooth. Sound is clear and the EQ is infinitely customizable. Noise Canceling is amazing! I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nycnoise,
You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Exceeded Expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. Noise cancellation is great & love the fact it has EQ settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AprilShowersAppleWatch,
That's great! We're glad to hear that you like the noise canceling and equalizer of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Excellent Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I think they're well worth the money. They were easy to setup, with the app. They sound fantastic. And they don't look half bad, either - they're not too big or boxy. I could see myself using them for years to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andy, We are glad that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great for music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, especially when subscribed to a great streaming service. One issue when using as a headset the microphone drops out and you have to turn off and back on. That said, I don’t use them for video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Radar, Thank you for the feedback on your experience with your WH-1000XM4. We regret to hear you're having an issue with the mic when using it for video conference calls. Please try to set the headset to “Priority on stable connection” mode. For details, please check this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
And for additional guidelines and troubleshooting steps when using the headphones for video calls on a computer, please refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this headphones works really well and is amazing audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DamianH,
We're thrilled to hear that you're enjoying the sound quality and overall performance of your new WH-1000XM4! Thank you for choosing Sony.
Best regards,
Carl
- Pros mentioned:Sound quality
Nice headphones to have
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good. Quality of the material seems sub par. Don't think this will last a few good drops
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamitoG, thanks for taking the time to write your review on the Sony - WH1000XM4. We are glad to hear that you like the Superior Sound Quality of this headphones! Along with the Premium Noise Cancellation, it allows you to hear every word, note and tune with incredible clarity. In regards to the quality of the materials, we appreciate this feedback and will be sure to pass it along to our development team. Thank you for choosing Sony, regards. -Dominick
- Pros mentioned:Sound quality
Best fit for larger head sizes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this pair of headphones predominately for online school lectures while blocking out the husband, pets and television background noise. Not much to complain about other than the lack of ability to tighten the over head band. Even at the smallest size, my adult head doesn’t hold them in place for long. It is annoying but not worth returning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headsize, Thanks for sharing your experience and we are sorry that the headband is quite big for you. Please make sure the sliders of the headband are in their original position, or the default position. Make sure you are also wearing them correctly by following the guide here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Despite your concern, we are happy that you still like your Sony wireless in-ear headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life
slayyy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the “it” girls will wear these. these sound so nice and look cute, also have incredible battery life so you can slay all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisM,
That's fantastic! We are truly delighted to hear your satisfaction with the incredible sound quality, stylish & good-looking design, and long-lasting battery life of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Auditor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphone , it has been used 2 years since i bought it to my son when he was in Highschool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelvinL!
It is truly wonderful to know that these WH-1000XM4 headphones have been a reliable companion for your son all the way from high school through the last two years.
Thank you for putting your trust in Sony!
Warm regards,
Estefany