Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sound is excellent.would purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sdriddle, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, i’ve had them for more than a year now and they still sound great! The noise cancellation is my favorite.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Raquel,
That's awesome! It's nice to know that you are still enjoying your WH1000XM4. We're glad that you are still pleased with the sound quality and noise canceling capability of your XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Slightly better then Bose.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these. Replaced my Bose QC35. I would say the Bose are a little more comfortable. But the Sony's have better ANC and more features. Both really good head phones , can't go wrong with either in my opinion. But I am really happy with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dukes, we're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and the quailty build. The sound is amazing and the ANC is really the best! Saw it on sale and had to buy it because people raved it and now im one of them. 100% would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sparky1990, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best buy at BEST BUY!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comparable if not better than Bose. I have owned both and these truly are an outstanding value for the quality of sound they produce.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulK,
Thank you for the 5-star rating and we're glad to hear that you like the quality and sound of the Sony headphones. Thank you for choosing Sony and have a nice day!
-David
- Pros mentioned:Sound quality
Love the look of these
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn’t last as long as I thought it would. Sound proof really good on airplanes, but not too comfortable after a couple hours of wear them for people with lots of piercings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cassie, we're glad you are enjoying the noise canceling feature of the WH1000XM4. We're sorry to hear that you have an issue with the battery and comfort of your Sony unit. If the available operating time is short (the duration of the battery is short), please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html?search=battery
Please check this link when wearing the headphones to achieve comfort:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
NICE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELENT SOUND AND FIDELITYBRAND. THE SOUND IS LOCKED IN AND LOSES CONTACT WITH YOUR SURROUNDINGS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vanegas1976, Great! We're thrilled to hear that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin
Love these.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried and true. My first pair lasted me about five years, I use them every single day. I’m autistic and take these with me everywhere. They help so much. I wanted a new color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SelenaG,
Thank you for choosing Sony!
We're so glad that our WH-1000XM4 headphones have been such a reliable companion for you over the years. Knowing that they've been so helpful in your daily life and that you've chosen them again for your new pair is the best feedback we could ask for. We appreciate you sharing your experience and hope you enjoy the new color!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them love the color and the noise cancelling is soo good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaE,
Awesome! We're glad to hear that you love the noise canceling and color of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect! I never had high end headphones before but the sound quality in these are so clear. I also like the multi tasking for answering phone calls and how it pauses the music when you take them off so you don’t miss anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Semmons, You've made an excellent choice! We're very pleased to hear you're enjoying the audio clarity, speak-to-chat, and automatic audio detection feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Tried and tested! Five Stars!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my husband a few years ago. He uses them at the gym, travel, and while doing some household chores. After extensive use, they broke. He was so happy and impressed by the quality of these headphones that he repurchased the same product again on his own! He can't be without them and didn't even want to bother testing out another brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelS,
Thanks for sharing your review and experience with the WH1000XM4. We're glad these headphones are perfect for your husband's lifestyle. It's unfortunate that the unit broke. We hope that he'll have a better experience with the replacement unit. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between these and the Bose 700 and these definitely take the cake. Noise canceling is amazing and the on ear detection is great. Tons of little things as well such as auto turn off whenever you put them in the case or if they are off of your ears for 15 minutes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bph1209, you definitely made the right choice with these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
I love these headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good! The noise cancellation is top tier and the audio makes you feel immersed in what you’re listening to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chelsea, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones because they do a great job blocking noise and support dolby atmos. I prefer then to the 5s because they still fold and collapse down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, amazing! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are beautiful headphones that work wonderfully with both my android phone and my Ipad. putting them on makes all other noise disappear. I would recommend them to anyone who is looking for a high -quality wireless headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raelyna, That's awesome! We are glad that you like your Sony wireless noise canceling headphones and they work wonderfully with your devices. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Best purchase of 2023
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, I got them to help with my homework studies and I wear them to travel, when I’m out reading at a park and even when I’m just chilling in my room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraM,
Awesome! We're glad to hear your new SONY headphones suits your needs and expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY! - Kris
- Pros mentioned:Sound quality
great 'phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these sound great, are easy to operate and the noise cancelling is pretty amazing. waited a while for these to come out, and glad I did. Highly recommended. I've had trouble with Sony headphone's leather coating flaking off, so I'll have to see how these do over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fluidgroove, good to know that your patience was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Fantastic product for noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise cancelling and sound quality. The only small grievance is that, ergonomically, you can definitely feel the pressure and sweat after several hours with them on such as plane rides
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fuzion,
Thank you for the 5-star rating and we are glad you like the sound quality and noise cancelation of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Great customer service and Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old headphones broke and sadly I needed a replacement, employee was very helpful in finding my dream headphones and were landed on the Sony XM4s and I’m in love I’m grateful for these headphones and thankful for the employee!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NormaF, thanks for sharing your experience with us!
We regret to hear that your previous headphones broke, but we can't contain the happiness to know that you received the right assistance in finding the perfect replacement—the WH1000XM4! With their impressive noise-canceling features and exceptional sound quality, you're now able to enjoy a top-tier immersive listening experience.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Heaphones that do it all!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these for so many different uses. I use these on Teams calls, in the airport, or just to listen to media from my phone or tv. The ambient a d noise cancelation features are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trinkets02, Thank you for the amazing review! We're pleased to hear you're having a great time using it on Teams calls and in the airport. And good to know you like the ambient sound mode and amazing noise cancelling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam