Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Solid Headphones! Not Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everythjng that I wanted. The noise canceling helps you create a whole new experience. Amazing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjR1,
Thank you for the purchase! We're happy to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Absolutely Floored
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones. Got them for getting work done with a loud neighbor. Can make phone calls in total silence with complete call clarity thanks to the built in microphones. Also great for music and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnLong, Awesome! We're thrilled to hear that you like the sound and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
You can become an Introvert
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and build quality is great. Great for working from home. However, entertainment use is tricky. It’s scary how much of an introvert you can become with these on. The app needs some revamping to make it easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barzini,
We're glad that you like the sound and build quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Comfiest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love! So comfortable and easy to use, you can wear them for hours!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shelly, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing but made me feel sick
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculously comfy. The noise-canceling is out of this world. I'd never tried ANC and these things are bonkers. The ANC actually was actually nauseating for me though, just a heads up for anyone else new to ANC out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie, Wow! We're very pleased to hear you're enjoying the comfortable fit, and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony xm4 great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent, I would put them up against any other headphone in its class. The Bose 700 and the Sony are neck and neck, so rest assured you are in the same ball park. using the app to control functions is very easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xisor1,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Better Than The Bose 700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lives up to the hype. Highly recommended for music buffs. I tested them against the Bose 700 and felt the Sony was better This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for the 5-star rating! Glad to hear that the WH-1000XM4 met your expectations! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Go-To Heaphondes
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE these headphones. The sound quality, the noise-canceling feature, the controls, etc are all very good. The only reason it is not a 5-star is that the microphone is VERY bad. When I am on the phone with someone or in a virtual meeting, no one can ever hear me and when they do, the sound it very muffled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexia, Excellent! Good to know you like the sound quality, noise canceling feature, touch sensor controls, and overall features of these headphones. For phone call quality issues, please follow the troubleshooting steps to resolve this issue.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
Make sure to update the firmware of the headphones using the Sony headphones Connect app.
Try using different smartphone to isolate the issue.
Initialize the headphones. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!!! sound is great and the EQ is great to personalize to your liking. Noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tendo,
That's perfect! Hearing this wonderful review makes us happy as well. We're glad that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. It's nice to hear that you were able to personalize the sound setting like the EQ to your preference. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Decent purchase..still figuring it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones. It sounds great and the nose cancellation is better than any other headphones in this price range. The only thing I'm struggling with is that sometimes it keeps pausing and randomly connects and disconnects automatically which is a little annoying. I'm not sure if anyone else has faced this of if just this piece is faulty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABUser, You've made the right choice! We're very happy to hear you appreciate the great sound quality and noise cancelation. We regret to hear you're having connectivity issues with the unit. To ensure you get the best Bluetooth connection and to prevent the headphones from losing connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
Thank you for sharing your feedback.
Sincerely.
Sam
- Pros mentioned:Sound quality
Best headphones around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen when i tell you these are noise eliminating im telling you nobody could get my attention without tapping me 30/10 would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Said, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best selection I have made in purchasing a headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mithil,
Thank you for choosing Sony!
We're excited to hear that the WH1000XM4 headphones have proven to be your best purchase choice. Knowing that they’ve made such a positive impact means a lot to us, and we’re grateful to be part of your audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sound perfection
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are comfortable, clear sounding and loud. The noise canceling is exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasB, Awesome! We're thrilled to hear you like the comfortable fit, clear and powerful sound, and exceptional noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear it to the gym all the time. It felt a little cheaply made but really made up with all the features and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Testerman,
Thank you for purchasing our Sony WH1000XM4 and for sharing your honest review. We are truly delighted to hear your satisfaction about our XM4. We're glad that you can use it to your gym session all the time and appreciate the sound quality and features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony Quality as Expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is the voice activation shuts off the headphones momentarily. Also if you cough or clear your throat. It can be frustrating. I have utilized them for watching TV, music and Video watching. They are comfortable and do not get hot too quickly. I would purchase them again and recommend them to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Backwoodscommuter, thanks for sharing your feedback. While we are glad that you like the quality we are sorry that the voice activation shuts off the headphones. This is definitely not the experience we'd like you to have. You can turn on/off the voice guidance.
To turn the voice guidance on/off, please install the Sony | Headphones Connect app on your smartphone. Select [Notification & Voice Guide] from the Dashboard to set the notification and voice guidance to be heard from the headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with the purchase. I bought them for mowing lawn. The noise cancelling is just what I was looking for. Sound quality is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricL,
Awesome! We're glad to hear your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I have used them on 2 flights and think they are terrific. They have great sound and the noise canceling feature is great. I did plug them in to watch a movie on the plane and that was great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Refrigerator,
We appreciate the 5-star rating and we are glad you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Blew me away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After listening to all the headphones in-store, this one impressed me immediately. I had to take them home and I've been rocking to them ever since! And that noise-cancelling?! It was unreal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stayge,
Awesome! We're glad you found the best headphones that suits your needs and expectations. Nice to know you are enjoying your WH1000XM4 especially for its amazing noise canceling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality very good overall. When noise cancellation is on things like wind or ac can cause weird scratching noise, but otherwise noise cancellation is very good and the auto adjustments based on situation are very cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kb123, Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Perfect Sound Quality Great Price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a perfect sound quality and is a really good price. Perfect Christmas or birthday present!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalCara, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl