Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Noise canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were perfect noise cancelling headphones. These color was different and perfect to stand out from just black.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinW, we're glad you like your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Quiet please !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really good .Year is 2024 and it's still good if you compare to other headphones !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bozkurt, great! We're glad you like the sound quality of your new headphones! Thanks for choosing Sony! ~Earl
Better than xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it for the price, I bought it for $170 and it is still worth it after 5 yrs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhon,
We are really happy to hear that your Sony WH1000XM4 headphones have been worth it for you even after 5 years. Their excellent noise cancellation, comfort, and sound quality truly make them a great long-term investment. Thank you for sharing your positive experience and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony Wh-1000XM4
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great noise cancelling. Sometimes difficult to control using the touch control on side of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorV, Thanks for sharing your feedback! We're glad you are happy with the noise cancelling featture of your headphones. These steps may help you when the touch sensor is not responding correctly:
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.
-When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing.
a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
b. When you swipe your finger up/down, make the movements parallel to the headband.
Hope this helps.
Thank you and regards,
-Craig
- Pros mentioned:Sound quality
The best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever the quality of sound is great the build quality is great they sound and feel better than my airpods max. One problem windows 10 does not play very nicely with these but zoom is no problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
We appreciate the 5-star rating and we are glad you like the sound and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
ANC Champions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones yet! The multipoint Bluetooth is great when you figure out how it works. The sound cancelling optimizer originally ruined the noise cancelling after I used it twice but I exchanged them and they’re back to normal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Plantlife22,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Beautiful and gorgeous and grate headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dumbell, awesome! We're glad you like the noise canceling feature of the WH1000XM4! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Just as good as the Bose
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hubby loves them for airplane travel. Great sound and quality .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyLittleRudolph,
Great! We're glad that your hubby is enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love how good these make silence sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOOOOOOVE these headphones. They are sleek they sound amazing the noise cancelling works so so well def happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaitlynH, we're glad you love the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones of their generation. The noise cancelation on these is the best of its time. The price point is even better now that there are newer versions out. Please buy this if you have a need to listen to music at its core.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JevonG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We appreciate that you'd recommend this product to others. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Good sound!! Really block outside noise.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and constable, block outside noise. Good quality, nice sound. Really like it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethR, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy. Sleek, and high tech. Sony has put in a lot of work to create these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KcJ1,
Thanks for the nice review! We're glad that you appreciate the design and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a couple weeks ago and its so good heard people saying how good this headphone is and it’s true!! Definitely worth it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianR, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 13 yr old originally wanted apple headphones. They ended up being painful on her ears. Bought these Sony as second choice and she loves them so much better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MTay, Good to hear that she loves her newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to finally have them since everyone was raving about the noise-cancelling feature, and it didn't disappoint! I sometimes feel like it dies super quickly on certain days, but on the contrary, it charges super quickly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sherlyn,
Thank you for the purchase! We're glad to hear that you're enjoying the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony xm4
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphone sound nice for beginners. I've not had advance headphones but they could get pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonW,
Great! Thank you for your purchase and we're happy to hear that you are satisfied with the sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Right Hinge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are AMAZING when it comes to audio and noice canceling..but my issue lies with the physical. I have bought a pair of xm4’s before and in fact this is a replacement for those but my first pairs I had dropped and the right hinge swivel had broke and the right cup was just dangling, that was my fault that it broke, but this time I was just taking the headphones off and they broke, in the same way as my last ones..so I probably won’t ever be buying Sony’s again, they cost way too much to break so easily.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AhlayahC, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the amazing sound quality and top-notch noise canceling, we regret to hear about the broken hinge. We take the quality of our products seriously and are sorry to hear about your issue.
For further assistance with your concern, We encourage you to reach out to our Sony customer support team, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Hope this helps. -Sam
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for our teenage son. He raves about the sound quality and LOVES them! You absolutely get what you pay for with these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegS, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
better than its reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was curious about getting this but end up it was a good headset to take with me while i was at gym. sound and isolation is perfect for my need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STCC,
You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sound quality great noise cancellation great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE. Mine were lost inna car accident. I purchased bose to try them out and theyre okay but i want these bad boys back
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiaJ,
We are truly sorry to hear about the loss of your original pair, but we are thrilled that the WH-1000XM4 Noise-Cancelling Headphones impressed you so much that you want them back. We pride ourselves on delivering industry-leading noise cancellation and superior audio quality, and your desire to return to the XM4s confirms we are hitting the mark. We hope you get your new pair soon!
Thanks for choosing Sony.
Best regards,
Eliab