Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Love the noice cancellation feature. Touch functionality is great and needs some time to get acquainted with. There are sporadic issues with the connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous1, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The design itself are so cool. I bought these for travel use and they do the job on the plane. I love these headphones. Only gripe I have with these is that wearing a mask and having these on my head tend to hurt my ears after while since the the mask is the over the ear style. Other then that these are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaceWindu,
We're glad that you like these headphones for your travels. Your feedback about its comfort when using with a mask is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
THE BEST WIRELESS HEADPHONES OUT THERE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down, Sony creates the BEST Noise Cancelling headphones on the market at this price point. If you can get these on a sale, or want to find an amazing gift for someone, get these. They will not be let down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wsos, Great! We're glad that you like the noise canceling feature of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I walk to work and I've gone through a few pairs of headphones but these have been the best I've had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SethM, awesome! We're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best overall!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my surface 2 headphones because they couldn’t compete with the Sony’s. Sound quality and noise cancellation are unmatched. The only downside is that the app is a little complex in the beginning to learn but overall nice.
I would recommend this to a friend - Pros mentioned:Sound quality
Better version of the WH-1000MX line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing as always and has the best noise cancellation on the market. With the WH-1000XM4 it has usb C and for the first time lets you connect to multiple bluetooth devices at once! The sony app also works pretty well on IOS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Computerguy, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best noise canceling headphones in the market. And good to know you appreciate the sound quality, USB C charging, the ability to connect to multiple devices using the multipoint feature, and the app works well with your iOS device.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Superb sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was on the fence of getting either the xm4 or the xm5 ultimately the design of the xm4 appeal to me more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamNguyen,
Thank you for the 5-star rating! We're delighted to hear you like the superb sound quality and stylish design of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Stellar headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a fairly significant amount of research before pulling the trigger on these but so glad I did! Met all of my expectations!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AB21,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the Sony XM5 and they feel cushioning and comfortable but this XM4 they are overall better and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Good day,alexeirs89!
Wow! Thank you for sharing your feedback. We're glad that you are satisfied with the overall quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
top headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the headphones. The quality is top notch and the sound cancellation is much superior.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Great pair of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife for a b-day present and she loves them. She wouldn’t use headphones very often but she uses these almost everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoreCards, Awesome gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Apple pie for the ear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound!!!! Money well worth spent. Would recommend for other
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, CharlieS! We appreciate the perfect rating! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
absolutely perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love these, they're perfect for studying + the gym. noise cancelling so good, i've been scared by my father multiple times already.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydneyS,
Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my teenage son as a birthday present and he’s very happy with it. He said the ear cushions are very soft compared to other ones, the sound and noise cancelling is great. Overall excellent headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, That's wonderful! We are really pleased to hear that these headphones were a perfect gift for your teenage son and he is enjoying the comfortability, excellent noise cancelling, and sound quality of his new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Wear all day in total comfort. WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your feedback and offering a fantastic rating on the product! -Jess
- Pros mentioned:Sound quality
good headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, great sound, a little expensive but worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gator1freak, That's awesome! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
BUY THEM NOT THE M5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best in class noise-cancelling technology and amazing sound. Buy them. The M5s do not fold and sound the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohannesD, We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Very good value for the product.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a gift and they love it. The ANC works too well! Couldn't hardly hear anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexH,
What a perfect gift! It's nice to hear that they love your gift and appreciate the ANC of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Outstanding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I’ve ever had, if I could rate them higher that 5 stars I would.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielD,
Perfect! We're thrilled that you are having a great experience with these headphones. Thank you for choosing Sony!
-Ralph
Sounds great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, fit is comfy, noise reduction is good
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RobinD!
We’re so glad to hear you’re enjoying the great sound quality and comfortable fit of your WH-1000XM4 headphones. It’s wonderful to know the noise reduction is meeting your needs!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Value for money by Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift. Does everything as described. Sound quality and unique features are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenarthurM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the features and incredible sound quality of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Thank you so much for choosing Sony! -Jess